Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the flowers from New Zealand and found the service to be great. Flowers were delivered as expected and smiles all round from the recipients. I highly recommend Serenata Flowers. Thank you.”

Helpful Report

Posted 7 years ago

“So pleased with the flowers I had sent to my friend for her birthday . She sent me a photograph of the lilies which are her favourite .They were absolutely beautiful.”

Helpful Report

Posted 7 years ago

“Ordered flowers for my mother, delivered next day at lunch-time”

Helpful Report

Posted 7 years ago

“I ordered flowers for my mother, they were delivered the next day at lunch-time and she loved them. Will use Serenata again.”

Helpful Report

Posted 7 years ago

“I have not actually seen the flowers but the person I sent them to said they were lovely and very fresh. Service and information updates was excellent.”

Helpful Report

Posted 7 years ago

“Perfect delivery”

Helpful Report

Posted 7 years ago

“Ordered Sunday night and flowers were delivered the next morning! The flowers themselves were stunning and very unusual. Great product, communication and company.”

Helpful Report

Posted 7 years ago

“Fantastic service. beautiful flowers delivered on time and matched the online pictures and description. Would recommend and would use again .”

Helpful Report

Posted 7 years ago

“I have dealt with Serenata Flowers quite a number of time in the past birthdays, Christmas etc. Those in receipt of the flowers have been very pleased Lovely flowers, exactly what I order and on time.”

Helpful Report

Posted 7 years ago

“Excellent service and beautiful flowers. I've already recommended you to my daughter and she is ordering today.”

Helpful Report

Posted 7 years ago

“They were sent to my sister, she said they were wonderful, very good quality. This is the first time I have used Serenata flowers I will use again. Wonderful tracking service.”

Helpful Report

Posted 7 years ago

“Excellent service and beautiful flowers”

Helpful Report

Posted 7 years ago

“They were delivered promptly and the recipient was more than pleased. Thank you”

Helpful Report

Posted 7 years ago

“Fast service and on time.”

Helpful Report

Posted 7 years ago

“I ordered flowers, white vase, cake, balloon & card. I assumed that the flowers will be inside the vase and the balloon attached to the vase (as this is not my first time order flower delivery in UK). But in reality, each item's were separated, lile the flowers alone and the vase alone and the balloon alone. I felt soo impressed as the gift was like a puzzle, and the reciver have to build the flower by him self. Moreover, the cake was soo small. The actual measurement should be mention in the website in order for the consumer to imagine the size of the gift he his pushing.”

Helpful Report

Posted 7 years ago

“Brilliant service at great prices and lovely flowers.”

Helpful Report

Posted 7 years ago

“Very prompt delivery of a lovely bouquet of flowers. Thanks.”

Helpful Report

Posted 7 years ago

“Excellent product delivered on time”

Helpful Report

Posted 7 years ago

“The flowers that they delivered to my friend for her birthday were described as beautiful. They were ordered on a Sunday and delivered the following day; the only company that would do it without a ridiculous fee. I would definitely use them again and I recommend them.”

Helpful Report

Posted 7 years ago

“Excelent Věry Fast service.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews