Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have dealt with Serenata Flowers quite a number of time in the past birthdays, Christmas etc. Those in receipt of the flowers have been very pleased Lovely flowers, exactly what I order and on time.”

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Posted 7 years ago

“Excellent service and beautiful flowers. I've already recommended you to my daughter and she is ordering today.”

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Posted 7 years ago

“They were sent to my sister, she said they were wonderful, very good quality. This is the first time I have used Serenata flowers I will use again. Wonderful tracking service.”

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Posted 7 years ago

“Excellent service and beautiful flowers”

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Posted 7 years ago

“They were delivered promptly and the recipient was more than pleased. Thank you”

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Posted 7 years ago

“Fast service and on time.”

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Posted 7 years ago

“I ordered flowers, white vase, cake, balloon & card. I assumed that the flowers will be inside the vase and the balloon attached to the vase (as this is not my first time order flower delivery in UK). But in reality, each item's were separated, lile the flowers alone and the vase alone and the balloon alone. I felt soo impressed as the gift was like a puzzle, and the reciver have to build the flower by him self. Moreover, the cake was soo small. The actual measurement should be mention in the website in order for the consumer to imagine the size of the gift he his pushing.”

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Posted 7 years ago

“Brilliant service at great prices and lovely flowers.”

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Posted 7 years ago

“Very prompt delivery of a lovely bouquet of flowers. Thanks.”

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Posted 7 years ago

“Excellent product delivered on time”

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Posted 7 years ago

“The flowers that they delivered to my friend for her birthday were described as beautiful. They were ordered on a Sunday and delivered the following day; the only company that would do it without a ridiculous fee. I would definitely use them again and I recommend them.”

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Posted 7 years ago

“Excelent Věry Fast service.”

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Posted 7 years ago

“The recipient was well chuffed”

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Posted 7 years ago

“Ordered last minute birthday flowers for my daughter, she was very pleased with the flowers. Fast efficient service and good quality and value.”

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Posted 7 years ago

“the flowers were the right colours to match the recipient's home.”

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Posted 7 years ago

“Easy pleasant transaction. Flowers delivered on schedule!”

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Posted 7 years ago

“Excellent service - delivered on time.”

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Posted 7 years ago

“Fantastic service, I pressed the wrong button! Really pleased. Thank you very much. You made Sue very happy.”

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Posted 7 years ago

“Delivered on time & recipient was very happy. Made her day”

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Posted 7 years ago

“Great service..ordering was easy and I got updates so I knew delivery was on its way!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews