Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to order flowers on the Serenata website. Good to receive confirmation and updates by email. Delivery was absolutely as requested - and recipient loved her flowers! thank you for a great service.”

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Posted 7 years ago

“Great flowers and delivery.”

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Posted 7 years ago

“Excellent value free postage. The flowers delivered very fresh. Company kept me informed throughout process. Would use the company again highly recommend”

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Posted 7 years ago

“It was so easy ordering from Australia”

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Posted 7 years ago

“My mum absolutely loved the blue “Mother’s Day” flowers. Thanks for a great service!”

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Posted 7 years ago

“Easy to follow web page including description of Flowers, how to upgrade & what you actually get. Great communication throughout, first class service & Outstanding quality of Flowers presented beautifully THANKYOU.”

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Posted 7 years ago

“Great flowers, good delivery”

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Posted 7 years ago

“Flowers apparently very good (and much appreciated) and arrived on time. No complaints at all.”

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Posted 7 years ago

“They always deliver promptly and on time, plus they notify you of when delivery is on the way and when the flowers are delivered. They are a 5bstar company and I now use them all the time”

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Posted 7 years ago

“Easy to use website with good prices. Instructions were followed and flowers were beautiful”

Serenata Flowers 5 star review on 21st March 2018

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Posted 7 years ago

“Thought I'd give Serenata Flowers a try because Inter flora who I normally use couldn't deliver on the day I wanted. The flowers were beautiful, smelt lovely and were well presented. From now on I will use Serenata for my flowers.........Good bye Inter flora.”

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Posted 7 years ago

“flowers arrived, as agreed and were very well received. i was kept updated on their journey/delivery status”

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Posted 7 years ago

“Very happy with the service , flowers were beautiful”

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Posted 7 years ago

“The recipient rang me to say the flowers were lovely - sorry don't have a photo”

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Posted 7 years ago

“Very easy website to use, kept me up to date with emails as to the progress of the order. Excellent flowers for my sisters birthday. Recommend this florist.”

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Posted 7 years ago

“WOW - WHAT A FANTASTIC SERVICE, AND FLOWERS WERE AWESOME!”

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Posted 7 years ago

“As ever Serenta Flowers performed extremely well. Flowers are always fresh and delivered quickly and on time. My niece was thrilled to receive the Amazonia arrangement and sent me a photo, I definitely made the right choice. I particularly like this company as they have a friendly approach unlike others who just provide a sterile service.”

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Posted 7 years ago

“Fabulous flowers and service always.”

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Posted 7 years ago

“Excellent customer service at a sad time”

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Posted 7 years ago

“Ordered 2 lots of flowers for work colleagues due to bereavement, ordered and both received next day I was given a time slot and was given the information on when they had been delivered, beautiful flowers and The recipients loved them”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews