Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son and daughter in law were very happy with their flowers I could see from the fotos they sent me that they were perfect and delivered on time too. No problems and good price.”

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Posted 7 years ago

“They arrived on time for our anniversary and made my wife smile.”

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Posted 7 years ago

“So efficient and reliable - my third order and extremely pleased with all.”

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Posted 7 years ago

“Excellent service and recipient happy with the delivery”

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Posted 7 years ago

“Perfect for the recipients!”

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Posted 7 years ago

“They make the people I care about happy”

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Posted 7 years ago

“I ordered Mother's Day flowers the day before and they arrived on Mothering Sunday in the morning. Excellent service and beautiful flowers!”

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Posted 7 years ago

“Bought as a gift.. Recipient said they were lovely”

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Posted 7 years ago

“Flowers lovely as usual”

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Posted 7 years ago

“Reliable and easy to order.thanks.”

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Posted 7 years ago

“Great flowers and service! And at a reasonable price too!”

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Posted 7 years ago

“I have ordered twice from Serenata, delivery has been spot on including when the next day was a sunday. The flowers (once roses once orchids) have been beautiful, the roses lasted a couple of weeks, the orchids are new”

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Posted 7 years ago

“I frequently use this company for many occasions throughout the year. I have never been disappointed. The flowers are always very healthy and last. The delivery team are always very happy and pleasant and most importantly my deliveries are ALWAYS on time. Great work Serenata Felicity”

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Posted 7 years ago

“I found the site easy to use and plenty of choice , have paid twenty pounds to join the membership scheme , so I am looking forward to the thirty pr cent discount this entitles me to. So far have not heard from the reciepients as to how pleased they are with the choice I made to send.”

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Posted 7 years ago

“Fantastic flowers sent to my mum and a beautiful hamper sent to my little niece..,, smiles all round. Easy to order and delivered on time. Definitely my preferred supplier now, from Australia.”

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Posted 7 years ago

“Ma-In -Law was delighted with her birthday flowers. The took pride of place in the window. The whole process of ordering was painless. would use again.”

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Posted 7 years ago

“Perfect service, good prices. The colour of some flowers i ordered were a little different, but more beautiful. Thank you, you helped me to make happy my sister”

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Posted 7 years ago

“Delivered as promised, flower quality excellent”

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Posted 7 years ago

“Amazing fast service. Quality of the flowers also fantastic.”

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Posted 7 years ago

“Delivered excately when they said they would, my friend phoned me to say thanks and how lovely the flowers were, Serenata flowers also emailed me to say the flowers had been delivered. Great service and I would certainly use them again.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews