Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good prices, delivered on time. good service from Yodel driver.”

Helpful Report

Posted 7 years ago

“Excellent service, easy to use website and large choice of bouquets to suit all pockets. Delivery has been on time and you recieve an email to day delivery has been despatched and when it has been delivered. My mum has been delighted with the bouquets she has recieved.”

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Posted 7 years ago

“The communication and service was excellent. The flowers were deliver on time.”

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Posted 7 years ago

“I was sent Bali Hai to celebrate a new job. They were gorgeous and are just beginning to wilt 4 weeks on. Fantastic flowers and value :)”

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Posted 7 years ago

“Good efficient service”

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Posted 7 years ago

“Simple ordering. Brilliant communication. Efficient an punctual delivery. Will definitely use again.”

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Posted 7 years ago

“THEY DELIVER WHEN THEY SAY. ORDERING VERY EASY. WE HAVE BEEN TOLD THAT THE FLOWERS WE SEND AS GIFT'S HAVE BEEN VERY GOOD QUALITY.”

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Posted 7 years ago

“Flowers were delivered promptly on date requested”

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Posted 7 years ago

“The delivery was made exactly when requested and my cousin was very pleased with the flowers.”

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Posted 7 years ago

“The whole experience of ordering flowers online from Serenata was a pleasure. Super easy website with fast, efficient customer service to put right an error (on my part). Everything about this transaction was easy and the flowers delivered were on time and beautiful! Thank you.”

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Posted 7 years ago

“I first received a Serenata plant as a gift. Looking at other products available I was impressed by the variety of flowers and the value for money. The site is easy to use and I like the feedback information regarding tracking. My friends have also been delighted with their flowers.”

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Posted 7 years ago

“My aunt was very pleased with the flowers. She sent me the picture and the bouquet looked great.”

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Posted 7 years ago

“The receiver of my gift of flowers from Serenata Flowers was very pleased with them. They delivered on time as promised.”

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Posted 7 years ago

“Delivery was fast and was so easy to order. I ordered flowers for my friend who is unwell. She said they are beautiful.”

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Posted 7 years ago

“Flowers I've been told were beautiful. Was impressed with the communication from serenata flowers on keeping me updated on the delivery. Would defiantly be using you again.”

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Posted 7 years ago

“easy to order online ,great choice, arrived on time, and recipient was so thrilled and said they where gorgeous, many thanks will definitely use you again”

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Posted 7 years ago

“Quick delivery and beautiful flowers! Highly recommend and will definitely use again.”

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Posted 7 years ago

“Lovely flowers, great price and delivered on time.”

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Posted 7 years ago

“Simple and no fuss service, delivered as promised. I was told the flowers were lovely although I didn't see them.”

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Posted 7 years ago

“Excellent service and good value for money”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews