Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They deliver on a Sunday free of charge. They offer a brilliant selection of cards to accompany the flowers so everything can be sent together. I had regular updates of when the flowers were dispatched and had arrived. There was also great options of where the flowers can be left if the recipient is not in.”

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Posted 7 years ago

“happyfeel good”

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Posted 7 years ago

“Sent the sympathy flowers to my cousin and family in the UK, from Australia . My cousin said they were beautiful .xxx”

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Posted 7 years ago

“Never a problem always delivered on time. Lovely flowers Only online flowers shop i use :)”

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Posted 7 years ago

“I had to say a very grateful thank you to some very special people who helped us when we were away from home and serenata flowers delivered beautiful flowers on time and they were thrilled to receive them. Thank you I will be using you again 😊”

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Posted 7 years ago

“Amazing service from the other side of the world. Recipients loved their flowers!”

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Posted 7 years ago

“Flowers delivered on time and within 24 hours”

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Posted 7 years ago

“easy to order - great service, great prices and lovely flowers bought for my friends birthday - she contacted me to say how beautiful the flowers were and they smelled divine - thrilled to bits - will definitely use again”

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Posted 7 years ago

“Fantastic flowers. Exceeded expectations. Thank you!!”

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Posted 7 years ago

“They were delivered very promptly and according to the recipients in good order. It was good to get tracking information too. Thank you.”

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Posted 7 years ago

“Serenata flowers saved my life. I ordered flowers through direct florists and on the day I needed them delivered they contacted me to say no one was willing to deliver the flowers as the recipient lived too far out in the woods. Totally panicking, I tried Serenata flowers and not only did they accept my order, they delivered it the very next day. So my birthday gift was only a day late. Awesome.”

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Posted 7 years ago

“fast delivery , excellent flowers”

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Posted 7 years ago

“I haven’t seen the flowers, as they’re in another part of the country. However, communications and service were excellent, and, apparently the flowers are pretty nice too?”

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Posted 7 years ago

“I made my order from NZ and got the day wrong they were able to change the day so quickly which is always hard when your ordering from the other side of the world :)”

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Posted 7 years ago

“I could delight friends at a very sad time.”

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Posted 7 years ago

“Very happy with the service and great communication.”

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Posted 7 years ago

“Sent flowers to my friend who is not very well. They arrived on the day arranged and my friend said they were lovely. She seemed very pleased and uplifted. Thank you.”

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Posted 7 years ago

“Both of my granddaughters said how beautiful they were”

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Posted 7 years ago

“Over the moon with them”

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Posted 7 years ago

“I was happy because the people who received the flowers were delighted with them.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews