Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“100% using Serenata again!”

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Posted 7 years ago

“Made wife very happy”

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Posted 7 years ago

“My Mum was very pleased with her flowers on Mothers Day and I will use them again.”

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Posted 7 years ago

“I can only give my opinion on the latest delivery which was first class. The flowers were received on time and in beautiful condition.”

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Posted 7 years ago

“Fantastic service. Speedy delivery. Amazing price!”

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Posted 7 years ago

“Quick and easy to order flowers in the uk from Australia”

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Posted 7 years ago

“Great service, delivered on Mother’s Day as I was on the phone to my mum so she was very happy and the flowers look beautiful”

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Posted 7 years ago

“Thank you excellent as always ...delivered when and where on date requested..thank you”

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Posted 7 years ago

“Good service, simple & intuitive website and good communication post-ordering. Recipients of flowers have been delighted with the quality. I would definitely recommend and plan to use again.”

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Posted 7 years ago

“Mum was delighted with the flowers. Was kept informed about the delivery so I knew as soon as they had arrived”

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Posted 7 years ago

“It feels like such a personal service! I always know where my orders are when when they’ve been delivered. And they always arrive beautifully wrapped and ready to bloom. The flowers last ages too instead of the cheap ones that die the next day. I will always use serenata!”

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Posted 7 years ago

“I ordered some flowers for my mum and she is extremely happy with the bouquet nd how well wrapped and how fresh they are. The only thing I would be negative about is I emailed to ask for delivery after 1 pm and they were delivered at 10,35 and my mum was out.”

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Posted 7 years ago

“Recipient very happy with flowers. Ordering process was simple. Value was good.”

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Posted 7 years ago

“Excellent service. Flowers looked great just as on website. Good quality.”

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Posted 7 years ago

“Your flowers were fantastic, according to my Mum. Thank you so much”

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Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

“Flowers arrived early afternoon. They were absolutely beautiful! Mum loved them (as they were a mother’s day gift) Thank-you so much! I will definitely be recommending and using your services again!”

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Posted 7 years ago

“My mother was very happy with her flowers”

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Posted 7 years ago

“So far, 100% success and I’m relying on the feedback from the recipient of the flowers. I like being informed of the delivery progress.”

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Posted 7 years ago

“Easy to order, all flowers available to see on the website and delivered as promised.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews