Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 904 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very knowledgeable, helpful and friendly service”

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Posted 5 years ago

“I have no purchased a few items of knit ware from Shackleton and I’m a big fan of the brand and what it’s about. The clothing fits well, feels good and the materials are great. I look forward to the range expanding.”

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Posted 5 years ago

“Very helpful customer services and wonderful, top quality gear.”

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Posted 5 years ago

“I love the design and the materials you used.”

Shackleton 5 star review on 29th January 2020

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Posted 5 years ago

“Great service. Well packaged and delivered quickly. Will use again.”

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Posted 5 years ago

“Excellent service and communication from the Team, especially during the exchange from a large to a medium size.”

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Posted 5 years ago

“Have just got my first two jerseys got one of my son for Christmas which I had asked for and one I had got for my self the later being to small which I returned and received the larger size which was perfect very much impressed with the garments and service will be buying more clothes from the bosses thanks Jamie”

Shackleton 5 star review on 17th January 2020

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Posted 5 years ago

“Great gear. Great value. Great Customer service . Highly recommended”

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Posted 6 years ago

“I took this to a ski resort at 1,200m alt. and it kept me nice and warm throughout the winter break, what i especially loved is how light the jacket is compared to other parkas. Also felt very breathable. This is a brand to watch!”

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Posted 6 years ago

“Amazing customer service. Needed assistance as a US customer to arrange payment of gift card and delivery for Christmas in London. Readily able to reach someone on the first call and received ongoing updates on delivery. On my shopping list for the next Holiday season!!”

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Posted 6 years ago

“A real quality product”

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Posted 6 years ago

“Very pleased with the crew hat. It is well made warm and comfortable. Delivery was very prompt. I will be using this company again.”

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Posted 6 years ago

“I ordered some Wrist Warmer Fingerless Gloves as I was working in Sweden and had found my current gloves not to be fully up to the job - so thought I could wear these over them to give a bit more warmth whilst not having to buy thicker gloves and losing finger dexterity. As it turned out I could wear these under my gloves. I think they're well worth the money - as you can use hem as I had original intended (to supplement other gloves) or as normal fingerless gloves on chilly days but when you still want to say use your mobile phone etc. I particularly like the 'historic' style of them - and they seem a good quality product. I would certainly buy them again.”

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Posted 6 years ago

“Great hat! High quality material and workmanship. It’s going to see a lot of use.”

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Posted 6 years ago

“Great product and service.”

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Posted 6 years ago

“Great product and super slick delivery!”

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Posted 6 years ago

“Love the brand and the products. Recently had an issue with an order and their customer service handled it promptly and professionally. I will shop with them again.”

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Posted 6 years ago

“I have only purchased only two sweaters so I can't provide much overview. The English-made turtle neck is a bit scratchy at the neck but I like it a lot; it does what it's supposed to do -- keep you warm and look great. Hats off for backing the captain's expedition to the Pole. And for letting us follow it online. Great job there. By the way, my name is Peter James Hernon, not Peter Middle Hernon. I know how it happened and the fault is mine but see if you change it. All best, Pete Hernon”

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Posted 6 years ago

“Excellent products. Timeless quality both in terms of design and materials.”

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Posted 6 years ago

“I'm a true advocate of the brand outstanding quality and service”

Shackleton 5 star review on 20th December 2019

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Posted 6 years ago

Shackleton is rated 4.8 based on 904 reviews