Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 992 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the products I bought are top quality. the price gives you a slight bitter taste when you pay, but after receiving and seeing the clothes it makes you smile. testing satisfaction is immense and the pleasure of using it is enormous. very happy with the way I spent my money.”

Helpful Report

Posted 5 years ago

“Purchased both a Nimrod & Hero sweater and have to say the quality is outstanding. Having said that, be warned they are not exaggerating the thermal quality of these sweaters which no doubt I'll appreciate during a Highlands winter.”

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Posted 5 years ago

“Top quality gear!!”

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Posted 5 years ago

“Great customer service and quality. Even as a premium brand though, this is priced at almost N.PEAL levels of knitwear which was somewhat surprising. Although not owned, the fur collars on the coats put me off purchasing as I think it cheapens what would otherwise be an extremely useable, high quality series of jackets. That said, for waterproofs... I’d probably go with something more ‘technical’ and stick with Arcteryx unless I was looking for a ‘statement’ but even then Arcteryx is seen as a premium brand by folks in the know.”

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Posted 5 years ago

“Fabulous brand with terrific reputation for creating and manufacturing top quality British made products.”

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Posted 5 years ago

“Premium quality, attention to detail, backed up with exemplary customer service, wouldn't hesitate to recommend any Shackleton pruduct.”

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Posted 5 years ago

“Quality, branding, style and customer service all come together at the highest level. My wife thinks I have too many Shackleton items! I don’t think that. Thanks!”

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Posted 5 years ago

“Very professional delivery etc..”

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Posted 5 years ago

“Love the products and the company ethos”

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Posted 5 years ago

“Great service and love the coat!”

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Posted 6 years ago

“The Boss would be proud”

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Posted 6 years ago

“Beautiful product well packaged and a note to accompany the jumper”

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Posted 6 years ago

“The cashmere beanie is a high quality made in Britain garment. Good delivery great customer service.”

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Posted 6 years ago

“Just like during the days when The Boss conquered the Deep South, today Shackleton still operates with utmost professionalism. Many thanks for excellent products and service!”

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Posted 6 years ago

“Absolutely love the Vincent Graphene base layer and Hero Lambswool roll neck sweater. Both super warm and really comfortable to wear. The lambswool is soft and comfortable against the skin. Have been looking for a sweater like Hero for ages and just stumbled across the shop on my last trip to London. so glad I found it.”

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Posted 6 years ago

“Ordered two Hero Sweaters. Superb quality and fantastic fit for both myself and partner. Thank you so much”

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Posted 6 years ago

“I'd like to keep Shackleton exploration wear a secret as it's simply the best on the market, but that wouldn't be fair. So I'll simply reiterate that's it's the best exploration gear money can buy and the service is exemplary. I wish all the team at Shackleton London every success for the future, look forward to many more purchases and give an honourable mention to Jamie Humphrey who's battled through the current world crisis to keep us warm and safe.”

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Posted 6 years ago

“The products that these guys create are absolutely world class. The quality of material, fit and finish are superb. Communication is fast and friendly. It's also great to be able to support a small and innovative business instead of a huge multi-national.”

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Posted 6 years ago

“Having purchased many items from Shackleton the quality and craftsmanship that goes into the design of every garment is consistently superior. I do lots of outdoor hill walking all over and of all the different brands I have worn for such activity Shackleton clothing is my first choice. To match this they have outstanding Customer Service with attention to detail that reflects the brands core ethos, that makes you feel truly valued as a Customer which is rare these days! Buy nice or buy twice.”

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Posted 6 years ago

“Great customer service, highly recommended.”

Helpful Report

Posted 6 years ago

Shackleton is rated 4.8 based on 992 reviews