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Shackleton Reviews

4.8 Rating 865 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,117
 Metrics
4.8
Based on 865 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Anonymous
Verified Buyer
“I took this to a ski resort at 1,200m alt. and it kept me nice and warm throughout the winter break, what i especially loved is how light the jacket is compared to other parkas. Also felt very breathable. This is a brand to watch!”
Helpful Report
Posted 5 years ago
Michelle Kleinkauf
Verified Buyer
“Amazing customer service. Needed assistance as a US customer to arrange payment of gift card and delivery for Christmas in London. Readily able to reach someone on the first call and received ongoing updates on delivery. On my shopping list for the next Holiday season!!”
Helpful Report
Posted 5 years ago
ANTHONY SIDFORD
Verified Buyer
“A real quality product”
Helpful Report
Posted 5 years ago
Hagerty, Ian
Verified Buyer
“Very pleased with the crew hat. It is well made warm and comfortable. Delivery was very prompt. I will be using this company again.”
Helpful Report
Posted 5 years ago
Kevin Slegg
Verified Buyer
“I ordered some Wrist Warmer Fingerless Gloves as I was working in Sweden and had found my current gloves not to be fully up to the job - so thought I could wear these over them to give a bit more warmth whilst not having to buy thicker gloves and losing finger dexterity. As it turned out I could wear these under my gloves. I think they're well worth the money - as you can use hem as I had original intended (to supplement other gloves) or as normal fingerless gloves on chilly days but when you still want to say use your mobile phone etc. I particularly like the 'historic' style of them - and they seem a good quality product. I would certainly buy them again.”
Helpful Report
Posted 5 years ago
Russell Megee
Verified Buyer
“Great hat! High quality material and workmanship. It’s going to see a lot of use.”
Helpful Report
Posted 5 years ago
Bryan Stone
Verified Buyer
“Great product and service.”
Helpful Report
Posted 5 years ago
Laura Russell
Verified Buyer
“Great product and super slick delivery!”
Helpful Report
Posted 5 years ago
Chris Gondek
Verified Buyer
“Love the brand and the products. Recently had an issue with an order and their customer service handled it promptly and professionally. I will shop with them again.”
Helpful Report
Posted 5 years ago
Peter Middle Hernon
Verified Buyer
“I have only purchased only two sweaters so I can't provide much overview. The English-made turtle neck is a bit scratchy at the neck but I like it a lot; it does what it's supposed to do -- keep you warm and look great. Hats off for backing the captain's expedition to the Pole. And for letting us follow it online. Great job there. By the way, my name is Peter James Hernon, not Peter Middle Hernon. I know how it happened and the fault is mine but see if you change it. All best, Pete Hernon”
Helpful Report
Posted 5 years ago
Ian Cunningham
Verified Buyer
“Excellent products. Timeless quality both in terms of design and materials.”
Helpful Report
Posted 5 years ago
Gary Walters
Verified Buyer
“I'm a true advocate of the brand outstanding quality and service”
Shackleton 5 star review on 20th December 2019
Helpful Report
Posted 5 years ago
Marina Caterina Corticelli
Verified Buyer
“The stuff are fabolous bit unfortunately 3 out of 4 gloves I bought have been stolen (read the feedback I 've sent you) so you definately need to find another way of shipping”
Helpful Report
Posted 5 years ago
Dear Marina, That is bad news! We'll send out some replacements for you today. Best wishes Charlie
Posted 5 years ago
James Sutcliffe
Verified Buyer
“Excellent products. I have jackets, jumpers and boots and they are my favourite items to wear in inclement weather. Long may this young company continue. It is good to see a British company making and selling British goods.”
Helpful Report
Posted 5 years ago
Peter Mahood
Verified Buyer
“Great products and service excellent”
Helpful Report
Posted 5 years ago
OLEG Kiselev
Verified Buyer
“Thanks to the team for the efficiency and quality things! Just fine. I'll be your client. Oleg Kiselev”
Helpful Report
Posted 5 years ago
Paul Mackay
Verified Buyer
“Lovely t-shirt. Warm, comfortable, looks good even on my 40 something dad bod.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“After initial hiccough in order , customer service was excellent.”
Helpful Report
Posted 5 years ago
Mark Payne
Verified Buyer
“Technology led with a key focus on heritage. A great combination and fantastic quality.”
Helpful Report
Posted 5 years ago
Neil Fleming
Verified Buyer
“Very highly recommended. Very high quality and performance. Very happy.”
Helpful Report
Posted 5 years ago
Shackleton is rated 4.8 based on 865 reviews
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