Login
Start Free Trial Are you a business? Click Here

Shackleton Reviews

4.8 Rating 865 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,117
 Metrics
4.8
Based on 865 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Shackleton Reviews

Write Your review

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mike Rosenberg
Verified Buyer
“My order got lost.shackleton couldn’t find it with the tracking number.so what did Shackleton do since what I ordered was no longer available.they upgraded my order with the nimrod & hero sweater & Vincent baselayer ..this really blew my mind.i never had a company do this for me.bravo to Shackleton .best customer service & best quality products.thank you again for going above &beyond.”
Helpful Report
Posted 5 years ago
Jon Wilson
Verified Buyer
“A quality company. Always satisfied with my purchases!”
Helpful Report
Posted 5 years ago
Mike Rosenberg
Verified Buyer
“I love the quality of all the products. Customer service is outstanding.”
Helpful Report
Posted 5 years ago
Mike Rosenberg
Verified Buyer
“I love the quality of all the products.customer service is outstanding.”
Helpful Report
Posted 5 years ago
Stephen Buer
Verified Buyer
“Had to return the first item because I ordered the wrong size. Slight delay in sending out the replacement but I was given a free scarf to compensate. No hesitation in recommending Shackleton - nice people, good customer service and excellent products.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Fantastic products, great prices and excellent service. Very happy with my purchases and will definitely use again.”
Helpful Report
Posted 5 years ago
Andrew Scott
Verified Buyer
“Excellent quality British made garments at a good price”
Helpful Report
Posted 5 years ago
Bernard Killingbeck
Verified Buyer
“Dear Jamie Products fantastic. Are you focusing on supplying a high grade range for a too smaller group? If you add the romance of an adventurer, to widen the appeal. You have no women in your adverts, just older men (A long time ago a cigarette advert "Never be alone with a Strand" bombed because nobody wants to be alone. Shackleton becoming a "must have" range e.g focus on open water swimmers, and other high activity sports, then the rest will follow as they want to be associated with the lifestyle although there are not active. On adverts location lakeside, a mixed group by camp fire having a barbecue after a open water swim, having fun with the women wearing Men's Shackleton jumpers, keeping warm. With supplying of high grade arctic wear, become a fashion to a wider range group. Just my thoughts. Regards Bernard”
Helpful Report
Posted 5 years ago
Paul Mackay
Verified Buyer
“Very quick service.”
Helpful Report
Posted 5 years ago
Andrew Scott
Verified Buyer
“Top quality items at a great price”
Helpful Report
Posted 5 years ago
Nikolas Trikilis
Verified Buyer
“Purchased a parka from the Duke Street retail unit. Good service and presentation. Would like to see a women's product line also.”
Helpful Report
Posted 5 years ago
Samantha Shackleton-Liberty
Verified Buyer
“Gorgeous, soft, warm scarf. A delight to wear. Delivery prompt and without issue.”
Helpful Report
Posted 5 years ago
Valerie Gibson
Verified Buyer
“Everything I have bought has been of excellent quality - as is the packaging, delivery and customer service. Outstanding small company.”
Helpful Report
Posted 5 years ago
Lars Larsson
Verified Buyer
“Since my first purchase i have ordered two more of the same product (different colors). A testamente i like your produkts!”
Helpful Report
Posted 5 years ago
Adrian Chubb
Verified Buyer
“Excellent quality and items fit exactly in line with the descriptions on the website. Customer Service has been really helpful and ensured I ordered the correct size of each item. Quality is great and friends have enquired about the brand. I have bought three Shackleton items so far and recommend them highly!”
Helpful Report
Posted 5 years ago
Robin Beswick
Verified Buyer
“Quality products, nice materials - good fit...”
Helpful Report
Posted 5 years ago
Peter Fraser
Verified Buyer
“i love shackleton hats. i have bought hats every year for the last three years. they retain their shape and their colour. as a photographer sometimes waiting outside, you always want to look smart and presentable as well as remain warm. excellent.”
Helpful Report
Posted 5 years ago
Andrew Scott
Verified Buyer
“Excellent product at a competitive price.”
Helpful Report
Posted 5 years ago
MARK PEACHEY
Verified Buyer
“I have purchased both the hero sweater and merino neck warmer. Both are fantastic and I will be buying more. Customer service is second to none and a big shout out to Jamie who was fantastic.”
Helpful Report
Posted 5 years ago
Bryan Stone
Verified Buyer
“Great kit and great service.”
Helpful Report
Posted 5 years ago
Shackleton is rated 4.8 based on 865 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request