Scout Store Reviews

Name: Scout Store
Rating: 4.29

4.3 Rating 908 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

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Metrics

4.3

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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07511072493

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived in good time and was well packaged, Many thanks :-)”

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Posted 6 years ago

“Despite a long lead advertised on this event order, only one item came on time. The others were a fortnight behind. Delivery was awful - the box was left in my dustbin at the front of the house. It could have been removed by the binmen or stolen. No attempt was made to leave it with neighbours. At least all the clothes fit me, though the soft-shell is a close fit.”

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Posted 6 years ago

Hi, Thank you for leaving a review, we will speak to our courier service as this should not happen. We did communicate that our orders would be 2 weeks later than expected as one of our suppliers were late delivering goods and we would like to apologise for this. I am glad the clothes fit and I hope you like the design of the clothes and other products too. Thanks Scout Store

Posted 6 years ago

“Great services as usual, I was kept up to date with my order when there was a little delay”

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Posted 6 years ago

“Very prompt service. Grandson thrilled with his Cub a scout blanket. Excellent quality and good value for money.”

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Posted 6 years ago

“Easy ordering”

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Posted 6 years ago

“Nothing you order ever fits properly as the sizing is terrible. Badges are great but postage is expensive for a couple of badges”

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Posted 6 years ago

Hi, Thanks for leaving, we are always working to improve the sizing and apologies you haven't had a great experience with it. We are looking to introduce a badge only postage option and reduce this price we will be launching this soon! Thanks Scout Store

Posted 6 years ago

“Great service, items delivered within allocated timeframe.”

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Posted 6 years ago

“Such fast service, really easy to use, only thing I wish is that the items I wanted that are out of stock could alert me when they are back rather than me having to keep checking”

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Posted 6 years ago

“Very happy with the store itself”

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Posted 6 years ago

“The goods available are very good but I have to say people I have contact with are not impressed by the new miniature logo on leisure wear. Unlike the I.Scout logo which stood out and quite expressively showed you were a member of the Association.”

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Posted 6 years ago

“the best place to buy scouting goods on the internet”

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Posted 6 years ago

“Apart from being sent late re original supplied date and was notified that scout shops would send email when being sent out goods actually arrived before this notification. Also items loose in large box which was damaged and small items like badges that we loose could have been lost but in this case not.”

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Posted 6 years ago

“Goods received as expected very promptly”

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Posted 6 years ago

“Good quality items fast secure post”

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Posted 6 years ago

“My son has been lucky enough to be chosen for the World Scout Jamboree and we were encouraged to purchase extra items from the Scout Store. Having put in an order in February I was told that delivery would be towards the end of April. In March I was informed that one of the items had sold out but that the Scout Store would be sourcing additional items and was assured that I could still expect delivery at the original time. I then received an email at the beginning of May advising that my order had been delayed. It was finally delivered a week later. To 'compensate' me I was informed that I could have 15% off my next order. Bearing in mind that the only reason I shopped with Scout Store in the first place was because of the Jamboree, although this offer was appreciated, I feel that it is somewhat of an empty gesture as it is extremely unlikely I would be placing another order. I was very disappointed with the service offered.”

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Posted 6 years ago

Hi, Firstly we are sorry for the issues with the product and the delivery, our suppliers let us down and we felt it right to communicate and offer a discount on future purchases. You can use the 15% off when buying uniform too for your son or on any of our equipment ranges where its can be a substantial amount of money off. Thanks Scout Store

Posted 6 years ago

“Helpful Kept informed if not in stock when order placed and time scales for receipt of”

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Posted 6 years ago

“My order was first placed on 5th March and I have in the past few days received the final part of the order. In fact I didn’t realise I was waiting for something that turned out to be Sixer leaflets. This was the third postage for what was a relatively small order. You need to give availability dates. I had to chase the order to be told you were waiting on the badges coming in. The problem was I had to ask; I wasn’t kept up to date. Also had I known how long I would have to wait I might have cancelled the order. Overall poor service. Scout store will not be my first choice in future.”

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Posted 6 years ago

Hi, Thank your leaving a review, we are currently experiencing some issues like this and we have a solution to fix it by bringing in a new system that should stop issues like this occurring. Apologies from us and i hope you will come back and shop with us again. Thanks Scout Store

Posted 6 years ago

“the so-called pre order for WSJ24 has been extremely poor. The order should have been available 6 months earlier, then the correct amount of each item made. There is no excuse for pre-ordered items being unavailable. Also, an email of the dispatch sent the day before arrival was different to items sent. An incredibly poor service leaving hundreds of scouts and guides disappointed. I think the quality of some items is also poor, particularly the thin almost see-through material of Leaders shirts. More focus on quality, value and ethical sourcing over profit needed. Scouting should lead the way and not make profit on items of uniform”

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Posted 6 years ago

Hi, Firstly apologies that we have disappointed you with your WSJ19 order, we couldn't offer the items any sooner than we could as the products go through UK contingent team for the kit approval and we can't design any optional kit until the volunteer team have approved the kit design. We did have issues on our site with pre-order goods overselling and selling out and at the time contacted any customers affected. Some of the goods proved to be very popular and getting more manufactured was impossible in the tight time frames. We are very sorry this happened and we will improve on this for the next Jamboree. If you have any issues with your order please contact our customer services team they will be happy to help. We are also attending the adult weekend event in Gilwell this weekend to help with any exchanges and listen face to face with our customers. Our products are all sourced ethically and we visit our manufacturers and hold them to the highest standards , our shirts are usually very well made and on the heavy side from a material perspective. However we always take feedback on board and we will review the shirt in question. All of the profits generated go back into the Scouts and on top of that we sell goods to Districts generating circa £1m annually for local groups to help deliver scouting all over the UK. We are very proud of our contribution and our close relationships with District Scout Shops. I hope this helps explain some of the issues you have raised and again apologies you didn't have the experience we would have hoped for. Thanks Scout Store

Posted 6 years ago

“I am still waiting for half my order and despite emailing and requesting information regarding this I have received no contact ... quite disappointed.”

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Posted 6 years ago

Hi, Thanks for leaving a review I have escalated this to our customer service team. Thanks Scout Store

Posted 6 years ago

“Arrived next day as stated. Good quality. Happy with the service and the product.”

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Posted 6 years ago

Scout Store is rated 4.3 based on 908 reviews