Scout Store Reviews

Name: Scout Store
Rating: 4.29

4.3 Rating 908 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

Questions

Metrics

4.3

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

07511072493

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the online site easy to use the service that the scout shop gives regarding return a no quibble policy, as long as the clothes are returned within time frame. The next day delivery is very reliable.”

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Posted 6 years ago

“I have made previous purchases and I've never been disappointed. Products are well made and pricing is good. I'm amazed how fast my purchases arrive to the US. I do wish you would sell different Scout Flags. I see beautiful flags from different European Jamborees and would purchase some. I uploaded a photo that shows my pride in Scouting. This photo was for Lord Baden Powell's birthday.”

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Posted 6 years ago

“Need more products to sell. ;-)”

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Posted 6 years ago

“Range of products was not as comprehensive as it could have been. Also when an item did not fit as expected I was able to return it hoping to exchange, about two and a half weeks later I hadn't receive the replacement size, a refund or any contact and the order was showing on my account as completed. So I made contact and was informed that size was out of stock and may not be back in stock for several weeks. I was then offered a refund which happened quickly, but only because I made contact...”

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Posted 6 years ago

Hi, Sorry to hear that it took too long for someone to get in touch and you had to do it yourself, rest assured we will look into this matter to improve our service to our customers. Thanks Scout Store

Posted 6 years ago

“Good, prompt service”

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Posted 6 years ago

“Ordered scout shirt easy ordering, quick delivery, good quality clothing, very happy with the product and service”

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Posted 6 years ago

“Arrived promptly as described by others rather on the large size”

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Posted 6 years ago

“Good quality top....as expected. Sizing good...as expected. Cost of P&P...makes purchasing 1 item an expensive business....£18.!!!!!!”

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Posted 6 years ago

“Very Prompt Service Thank You”

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Posted 6 years ago

“Quick service, love the sales and free return/exchange”

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Posted 6 years ago

“Ordered some scout socks and sundry items which arrived very promptly.”

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Posted 6 years ago

“Whenever I have ordered the shipping has always been very quick, and well packaged. The quality of all products, from shirts, hoodies, tshirts, to badges has so far been excellent!”

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Posted 6 years ago

“Nice products particularly the iscout and new ranges but usually overpriced and the sizing & fit is atrocious. I had to buy two pairs of scout trousers in the same size to guarantee at least one pair fitted & sure enough one pair did fit (although they were badly seamed) the other was at least a size smaller despite being labelled as the same size. This seems to be a common theme now with Scout Store goods the quality is really poor and you end up sending more back than keeping as the sizing differs vastly between products. Another issue is the lack of stock availability particularly uniforms and badges - with badges I’ve found the order arrives in multiple bundles of badges sometimes over several months and often I’ve had two envelopes arrive on the same days post each containing a different badge - that’s not a cost effective way of running a business.”

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Posted 6 years ago

Hi, Thank you for taking the time to leave a review, we feel our pricing is fair and the quality good (we have a very low return rate on our products). However we are always looking to improve prices and quality where we can and the sizing is always pretty complicated as each retailer has different size specifications for a size range. Ideally we want to try and find the most harmonious specifications to match the majority of our customers. We did have some availability issues on uniform due to the typhoon in the far east we are now back in good availability and the badges have been going through re-branding we are now confident these issues should be isolated from now on. We apologise for any inconvenience caused. Thanks Scout Store

Posted 6 years ago

“Ladies sizing is very small compared to other shops. To get a comfy fit I’d have to go up 2 sizes!”

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Posted 6 years ago

Hi, Thanks for the review and we are always looking at our sizes please keep letting us know what size fits best and how that compares to another retailer. Thanks Scout Store

Posted 6 years ago

“I ordered jamboree stock. Good quality items. I wasn’t happy that the money was taken from my account immediately after I’d ordered and I didn’t receive the goods until 4 months after I’d placed the order and had no more information as to when I would receive the the order until the day before delivery”

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Posted 6 years ago

“easy to order, good quality, quick delivery”

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Posted 6 years ago

“If badges are out of stock should say at point of ordering not after payment, surely badges should never run out of stock!”

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Posted 6 years ago

Hi, Thanks for the review, usually we don't run out of badges but at the moment we are going through some re-branding and this has left us low in stock as the new badges come in. Thanks Scout Store

Posted 6 years ago

“Very good quality . Have just returned from camp and have sewed my camp badge on the sleeve xx”

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Posted 6 years ago

“Quick delivery, with some items follow after main items received. Unfortunately several items were out of stock and unable to order. So now need to place a second order when these items are available which is rather frustrating.”

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Posted 6 years ago

Hi, Sorry to hear this sometimes we sell out but we do try and keep our best selling items in stock all of the time! Thanks Scout Store

Posted 6 years ago

“I couldn't pay online it kept saying not ready. I rang and was helped through the order. So everything worked out eventually. Yours Alan OMNIT (Old Man No Info Tech)”

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Posted 6 years ago

Scout Store is rated 4.3 based on 908 reviews