Scout Store Reviews

Name: Scout Store
Rating: 4.30

4.3 Rating 907 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

Questions

Metrics

4.3

Based on 907 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

07511072493

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would like to see a larger range of items from the shop. Also the ability to cancel or edit an order was completed would be a great help.”

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Posted 5 years ago

“Good range and an excellent chat service”

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Posted 5 years ago

“Easy to use site. Prompt delivery. Downgraded to four stars as the sizing guide could be clearer. Perhaps a guild-line age for the clothes would help those that are buying. But still a good site. :)”

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Posted 5 years ago

“Customer service was great. Sizing is EU, not US. Everything was at least 1 size smaller than US size.”

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Posted 5 years ago

“on time and as shown, thank you”

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Posted 5 years ago

“Good quality, delivered quickly”

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Posted 5 years ago

“Happy with purchases just disappointed one item was missing from my parcel. Customer service sorted the problem.”

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Posted 5 years ago

“The goods available are very good but I have to say people I have contact with are not impressed by the new miniature logo on leisure wear. Unlike the I.Scout logo which stood out and quite expressively showed you were a member of the Association.”

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Posted 5 years ago

“Apart from being sent late re original supplied date and was notified that scout shops would send email when being sent out goods actually arrived before this notification. Also items loose in large box which was damaged and small items like badges that we loose could have been lost but in this case not.”

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Posted 5 years ago

“Good quality items fast secure post”

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Posted 5 years ago

“There is a great range of merchandise, clothing and accessories. However I find it very expenisve and the postage is also expensive.”

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Posted 5 years ago

“Great apart from not using the number attached to the delivery address but using a different number on the system and the correct address. my boyfriend got a text saying he’s getting a delivery but it came to my parents house so everyone was confused.”

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Posted 5 years ago

“Generally very good and a good product selection. There's some scope for improvement in making the product selection process more youth and parent friendly including: 1. making the product selection process more appealing to young people so they can select what they want; 2. appeal to parents and volunteers - in South Wales we are struggling to recruit parent volunteers and assistant scout leaders so products that give wearers a sense of belonging and place is important; 3. more products for the UK home nations and regions; and 4. as the warmer weather approaches a better selection of caps and hats. big thanks, keep up the good work”

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Posted 5 years ago

“Need more products to sell. ;-)”

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Posted 5 years ago

“Good, prompt service”

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Posted 5 years ago

“Good quality top....as expected. Sizing good...as expected. Cost of P&P...makes purchasing 1 item an expensive business....£18.!!!!!!”

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Posted 5 years ago

“Ordered some scout socks and sundry items which arrived very promptly.”

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Posted 5 years ago

“I ordered jamboree stock. Good quality items. I wasn’t happy that the money was taken from my account immediately after I’d ordered and I didn’t receive the goods until 4 months after I’d placed the order and had no more information as to when I would receive the the order until the day before delivery”

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Posted 5 years ago

“I couldn't pay online it kept saying not ready. I rang and was helped through the order. So everything worked out eventually. Yours Alan OMNIT (Old Man No Info Tech)”

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Posted 5 years ago

“Ordering process was simple, though some items went out-of-stock between preparing my order and paying for it a few days later. It was a bit concerning when the order went from 'processing' to 'on hold' in a matter of minutes, though the FAQ does explain it's to do with ordering certain badges (would have been better if that was included in the email). Delivery was fairly quick, all items arrived well-packed and in good condition.”

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Posted 5 years ago

Scout Store is rated 4.3 based on 907 reviews