Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,700 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had no correspondence and did not receive the item so after 10 days I cancelled it, again no email to say about a refund, terrible customer service”

Helpful Report

Posted 11 years ago

“The reason I gave a VERY POOR was because I am not aware of fully completing this order, although I am happy to accept it? The reason you will know by now is because I sent an immediate email to you ,[Please check] a box appeared on my screen asking me for details of my Alliance and Leicester Credit Card. ie Password? No way will I give this out and to compound the problem Alliance and Leicester no longer trade and my account is with Santander. I am visiting Santander today and informing them of this occurrance and also trust you will investigate this abnomilly? In conclusion, if you wish I can send you a copy of the offending box, but you will have to allow the facillity for me to do this? I do hope I am not being parranoid over this but to me it is rather worrying andI look forward to an immediate response from you? Reg Tarrant”

Helpful Report

Posted 11 years ago

“I still haven't received the shoes I ordered 2 weeks after the 'dispatch' confirmation e-mail. I have rung twice to query, and whilst I have been dealt with politely, the commitments to e-mail and phone me (respectively) once the order has been looked into have not been met. I am yet to find out if I have been charged for the order.”

Helpful Report

Posted 11 years ago

“Very disappointed, ordered on 11/01/2014 and still not received my order”

Helpful Report

Posted 11 years ago

Hi, our system is showing that the item was dispatched. Can we confirm your delivery address? Best regards, Matt

Posted 11 years ago

“Earmuffs were damaged and I'm yet to hear back from you”

Helpful Report

Posted 11 years ago

Hi Stephanie, Can I ask how you contacted us in regards to the earmuffs? Our customer services department offer a 30 day exchange policy on items providing they are unworn and can be returned with their original packaging. Best regards, Matt

Posted 11 years ago

“The ear muffs were of poor quality. Not value for money at all and they are not for adult size either. Should state that it is only for children.”

Helpful Report

Posted 11 years ago

Hi, Our earmuffs do state that they are for Ladies/Children. Have you been in contact with our returns department at all? Best regards, Matt

Posted 11 years ago

“Items purchased via wowcher - cost £5 for the voucher to be redeemed for a £20 item. Had to pay £3.50 per item for p&p as well. Items arrived - poor quality, would not have bought them if I had seen them. I googled the brand of the item and saw them on eBay from the same seller for £4.99 free p&p. Will be reporting to trading standards.”

Helpful Report

Posted 11 years ago

“Customer service was absolutely shocking. Will not be purchasing from again.”

Helpful Report

Posted 11 years ago

Hi, Can I get you to specify the problem with our customer service and hopefully I will be able to sort out any issues with yourself. Best regards, Matt

Posted 11 years ago

“shocking customer services. will never order anything from this company again. there's not enough characters on the review to explain why but i am gobsmacked.”

Helpful Report

Posted 11 years ago

Hi, May I ask exactly what issue you had with our customer services and hopefully I will be able to sort this out for you. Best regards, Matt

Posted 11 years ago

“Have paid for the shoes 2 weeka ago but have yet to receive them. There is another pair i like but concerend to order them!”

Helpful Report

Posted 11 years ago

Hi, Can you provide me your order reference number (SHU...) and I'll look in to this matter for you? Best regards, Matt

Posted 11 years ago

“Bought a pair of boots via a wowcher but still waiting for them to be delivered even though I received an email saying they had been dispatched on 28 th November. No contact has been made via the company to say there was a delay. I called on Thursday to ask if the shoes would be delivered the next day. Still nothing . 8th December”

Helpful Report

Posted 11 years ago

Hi, Can you confirm your order reference number for me and I will look in to this further? Best regards, Matt

Posted 11 years ago

“Only good reviews get posted?????????”

Helpful Report

Posted 11 years ago

Hi, Reviews.co.uk is an external agency so I assure you all reviews are posted. Can you let me know what your discrepancy is? Best regards, Matt

Posted 11 years ago

“I was suppose to get these boots via wowcher but for some reason it didn't accept the code so ended up paying full price. Five days later I still don't have a delivery date!!!”

Helpful Report

Posted 11 years ago

“I bought a voucher from wow”

Helpful Report

Posted 11 years ago

“Perhaps if you had waited for me to receive the items before asking for a review you may of had a positive review You were quick enough to take my money :-(”

Helpful Report

Posted 11 years ago

“When I received my shoes less than 24 hours after ordering them I was very impressed .Unfortunatley they were damaged so I had to return ,with no prepaid label I paid another £ 8.90 to return them. I had paid in total over £ 12 in postage but did not have any shoes through no fault of my own. Matthew A. Frizzel”

Helpful Report

Posted 11 years ago

“your are not properly serve the customer”

Helpful Report

Posted 11 years ago

“Slow delivery and disappointed with purchase due to poor quality of product,that's my opion guys,but feel free to crack on with your on line shopping xxxx”

Helpful Report

Posted 11 years ago

“I had order NEW WOMENS LADIES SHOULDER BAG HANDBAGS FLOWER DESIGNER HIGH SELLER ( item: 271253020289 transaction: 1196052407017 ) But you have sent me white colour why you do that pls explane me . And I have got £5 voucher what ican do I can buy red colour but you need to reduce that cost like I can give £ 3. sabbir kochi”

Helpful Report

Posted 11 years ago

“I have order ladies bag”

Helpful Report

Posted 11 years ago

Shuperb is rated 4.7 based on 17,700 reviews