Sixt rent a car Reviews

Name: Sixt rent a car
Rating: 1.19

1.2 Rating 179 Reviews

4 %

of reviewers recommend Sixt rent a car

Company Reviews

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1.2

Based on 179 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sixt rent a car 1 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

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“Issue resolved with James from Liverpool. Always great service from the local guys!”

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Posted 4 years ago

“Scammed by Sixt! Returned the rental in perfect condition, the Sixt agent inspects the car, confirms everything was fine (witnesses!), tells me to sign the checkout form on her shaky phone and waves us goodbye – only to send a damage claim for 900GBP four weeks later. This is so wrong! We will take legal action! Beyond dodgy. Everyone: please be aware!”

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Posted 4 years ago

“If I could give a 0 out of 5, I surely would. Make sure that if you use this company that your firstly have your head checked because they are grade A criminals. But if you are in perilous danger and must then you wear a body cam or take numerous photos of every move because they will take you for all of your money and your first born child.”

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Posted 4 years ago

“A NIGHMARE. After I returned the car several attempts were made to bill my credit card for almost $500. First they claimed my "paid in full" booking was only a down payment. Then they claimed there was damage to the car (with photos). Fortunately, we had taken pictures when we relinquished the car showing clearly that it was damage-free. Then they sent me a bill for a slew of insurance I had never agreed to. Fighting them is an uphill battle so roll up your sleeves and don't let them get away with what looks like repeated fraud.”

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Posted 4 years ago

“Well after 9 days of emails to Sixt I’m yet to get a suitable reply, nor have I heard back from complaints or customer services via the phone as promised by the CS agent I spoke with. I made a car hire booking, 9 days ago someone (not me) cancelled the booking as soon as I saw the cancellation email I emailed both reservations and cancellations saying there has been a mistake. 8 days later not a reply to resolve the issue, I had to call a USA number to be told a supervisor will call me back - no phone call. I have emailed again saying this could be a data breach or an internal issue - but no reply. Is is a coincidence that the same booking that I had booked for $980 is now over $3000 for the same period. Do not use @sixt as they they have no care for their customers”

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Posted 4 years ago

“What a TERRIBLE COMPANY! I am the Admin for a company in Raleigh, NC. I was asked to make a vehicle reservation through SIXT at the Orlando, FL airport location. When I made the reservation, I was required to pay to hold the reservation. I paid $912.62. When my co-worker landed in Orlando he went to pick up his rental car and was told that the driver of the vehicle must be the one paying for the car so he used his credit card and was charged $902.20. both charges went through and showed up on our credit card statements. I immediately was informed and asked to fix the discrepancy. I called on a Friday and was told by customer service that they would do an internal investigation and let me know the outcome. Umm, no. I nearly overpaid a thousand dollars and I'm not waiting around for the internal company so I requested a call back from a manager. They said I'd hear back before end of day. I never did hear back. On Monday I called again, to be told by the reservations team that SIXT is closed on President's Day. Tuesday (this morning) I again called and sat through their excruciating hold music. The representative tells me that the customer service department is the only one that can handle my call needs and they don't open until 9 AM. FINALLY I call at 9 AM and am told that I cannot do anything; they won't even talk to me because the reservation was put in HIS name and he's the driver. I got pretty pi$$ed off seeing as how my co-worker is on a business trip hence the need for a car rental. I asked to speak with a manager and was told I'd get the same response. I insisted on speaking with a manager. Instead of connecting me, I was placed on hold for 21 minutes before the guy got back on the line and said again that I couldn't do anything because the reservation is in my co-workers name. We put a stop charge on the card. Never had to do it before. I looked around online and can see that double charging is a regular thing that SIXT does to people. TERRIBLE COMPANY. TERRIBLE CUSTOMER SERVICE. AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID”

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Posted 4 years ago

“This company is the worst rental company I have ever dealt with. With the whole pandemic situation going on in the world they are refusing to refund money even though the areas of the world we are travelling to are in lockdown. Don't waste your money with these people they are unprofessional and I do not know how to take care of their client base they have had for years.”

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Posted 4 years ago

“Scammers scammers, they stool 400£ from my debit card, in morocco agadir Dont trust them.”

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Posted 5 years ago

“The customer service at Sixt Rental is non existent beyond the kiosk. All if the vehicles have preexisting damageS which they are aware of but dont repair. Tried to communicate with them through email and received an unpleasant unprofessional response 30 days later. They rent cars thats it! No customer service, care ir concern beyond the basic rental. Rude as well. And it tajes approximately 30 days to receive a response. The wait time on the phone is totally unacceptable. The corporate boobs are a waste of time and energy.”

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Posted 5 years ago

“I arrived at the Sixt desk in Biarritz Airport to pick up a car I had booked online a month earlier. AFTER I signed the contract and paid for the car I was told that the car I had reserved was not available! and I had to accept a downgrade to a smaller car. If I did not, it would be days before my money was refunded and the excess insurance would not be transferable to another car hire company. It was also a bit late in the day to try for a car elsewhere so the choice was no choice. After accepting that there would have to be a downgrade we waited 90 minutes for a car. We spent more time in the airport after arriving than we had on the flight from Ireland. While we were waiting, several people who had been behind us in the queue were given Peugeot 308s - the car we had reserved - and other similar size cars - which were clearly available for other customers. A Peugeot 308 is billed as big enough for 5 people plus luggage. The downgrade car was a tight fit for 2 plus luggage, our 15Kg cases had to be piled up on the back seat as our hand luggage filled the boot. We were not given one of those drawings showing pre-existing damage on the car, just a scrap of paper with 'dent front passenger door' written on it. The dent was actually on the back door. It was a lovely dry, sunny day in Biarritz but the car looked like it had come thru a thunderstorm, sheets of water all over the flat surfaces and dripping wet elsewhere. We could not examine the car in that condition and lots of damage emerged when it dried off later on. Scratches and dents? Well it looked as if had been used for desert warfare by the losing side. But it didn't seem to matter as we had the excess insurance. Two weeks later we returned the car in the same condition as when we got it. It was inspected in the Sixt car park and we were told it was all ok. We were not shown any damage. We were not given any written report. We were not taken into the office to sign any claim form for the excess insurance. Despite all that, 25 days after we returned we received a demand for 205 euros for damage we allegedly caused. If the tiny ding in the photograph they sent is worth 205 euros then their 15,000 euro car has about 1,000,000 worth of damage on it. How is that possible? We couldn't even tell if it was the same car we had driven and no evidence of when or where the photograph was taken. Since then I went into my email to get the policy documents and car rental contract. They are normally emailed these days instead of paper copies. They are not there. We have not been given any document of any type relating to the car hire from Sixt even though it is illegal for them to withhold these documents. The only record that they did their business to us is the charges on my credit card for the car we didn't get and the excess protection policy that we were manipulated into not using. Sixt have decided to keep the full charge for the Peugeot 308 that we didn't get and the premium for the excess policy. There is no refund for being given the cheaper car. They are also hassling us to pay out of our own pocket for the alleged damage that the excess policy they sold us should cover. It is a pity I had to give them one star to post this review as it is way, way too high. Due to the rules of this site I cannot use the words I would like to describe Sixt and the way they operate.”

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Posted 5 years ago

“I accidentally cancelled something, they proceeded to charge me an extra for cancelling - which is there policy. However, I called to explain it was a mistake within an hour and they said they couldn't do anything about it. Absolutely insane! I still wanted to use the car, I just wanted to simply reverse it and was told this was not allowed at all. I am now down £214. I don't have this kind of money and it is really upsetting. It has ruined my holiday as I can't afford to get another car and I am now down £107 of money to spend on my trip.”

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Posted 5 years ago

“AVOID. Sixt will manufacture damage to exploit their customers. They will then debit you an extortionate repair bill for a minor repair that has absolutely nothing to do with you. Clearly part of their strategy. PLEASE USE ANOTHER CAR HIRE COMPANY.”

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Posted 5 years ago

“Dear future customers you will be abused, let down, wound up, and then relieved of you money. If they don't rob you at the counter they will rob you when you return the car that is their guarantee....You Have Been Warned..”

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Posted 5 years ago

“Rented car a hundred times, never burnt like i have been by this company. Did not see the fine print they only allowed 160 miles on a 4 day rental. Now what should have been a 120.00rental at all the other car counters, turned into 400.00. They got me, and they never will again, as well i going to post this same review anywhere and ever-were. Run from there counter, don't drive!!.”

Sixt rent a car 1 star review on 10th September 2020

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Posted 5 years ago

“Do NEVER use this «company» SIXT (Croatia, A-Anticus). Do stole a money from accounts for fictional and feigned damages that they generated by themselves!!! Disgusting service!!!”

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Posted 5 years ago

“Rip off .com booked a van to go to France only to be told after paying that I'm their vans are not allowed to leave the country and as i prepaid i can't have my money back.I made a point of reading all the information on the website before booking and regarding EU travel it says inform them when picking up the vehicle and that i would have to pay for breakdown cover.”

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Posted 5 years ago

“They are a bunch of scam artists. I rented a Luton van with a tail lift. When I returned the van they claimed I scratched the underside of the tail lift. This is the part of the vehicle that lays down on the ground so you can roll your loads onto it to lift it up to the truck. It is in regular contact with the ground. This is akin to them accusing me of getting a pebble stuck in the tire treads. They are now trying to charge me 1000 GBP for the "damage". I know of three other people that have similar situations. I will never use this company again, nor should you.”

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Posted 5 years ago

“Your staff member yusaf is very rude and disrespectful towards people that go into the office at battlesea at one stage he said you like coffee then water or hot water or cold water he said it’s got nothing to do with the colour Of your skin”

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Posted 5 years ago

“Two years ago - 2 - I rented a car in London from SixtUK at Heathrow Airport. I drove said car for a few days before finding it with a flat tyre, over 100 miles from my conference location. I contacted the company for the needed repair and waited in a local cafe for several hours, going back and forth on my cell, before they finally dispatched a service to fix the flat. Only they needed to tow the car to a shop instead of fixing it where I was - mind you, I was in a Salisbury parking lot, not the middle of the moor, so this should not have been difficult, but...the tow truck arrived, the young man informed me he didn't have the right tyre at his shop, so he'd order the right one. This very special tyre might come in within 24 hours, maybe longer. Since I was on my way to a conference, I asked for a different car, given their inability to provide tyres. For cars. That they rent. And they said they would have to bring one from London. So, I had to buy a rail ticket, schlump my bags to the station, and stand in a full carriage for the long trip to the conference, then do the same again to leave the conference several days later. Naturally, SixtUK charged me for the flat tyre. Several phone calls later, they appeared to accept that my additional expense and wasted time were fair trades for their lack of customer service and professionalism. Case closed. But no! Two years later, Inshaal Khan, SixtUK's persistent claims agent, reappeared! (Perhaps they were bored during the pandemic?) The email and phone harassment began. And it went like this: Inshaal sends a form letter; I respond. Inshaal sends another form letter, ignoring my previous email; I write a response that he also ignores. Then SixtUK decided to call, leaving messages to return their call. I responded with email and text, asking them to set up a time to call me since I don't sit expectantly by my phone and don't need to incur international phone charges by buying a new phone plan. No response. Until I get the threatening letter from a law firm in Germany! It seems SixtUK uses the somewhat questionable services of Haas & Kollegen Rechtsanwaltsgesellschaft to harass me now. (Their website is a payment service, so...) Not surprisingly, it took some time to contact them but they agreed to look into the matter. At the same time, SixtUK responded on Twitter, saying they were horrified by this whole story (aghast, I tell you!) and would look into it. They then responded with "We are unfortunately not able to access any information as this has been pass to the debt collector. May we request you to get in touch with them?" I pointed out this made no sense, to which they responded, "Based on the rental agreement you provided, we are unable to identify that this rental was passed to a debt collector. Please send us a screen shot of the letter" You do notice the outright lie here, I'm sure. But I did send an email, with yet another explanation, to which Dawn Lynch-Gibbons responds with the same rote letter I've received before, addressing NONE of the points I've noted in my communication. And now I've received yet another bill from the law firm - sorry, debt collector. This company reneged on a verbal contract - which, if not an actual breach of the law, is a breach of ethics - after execrable service. Sixt refuses to acknowledge my communications, refuses to admit fault in their response to this situation, and continues to require excessive amounts of my time and energy in response to these claims, assumedly toward my capitulating to what constitutes harassment in order to pay monies that were long ago deemed unnecessary. Disgusting doesn't begin to describe them.”

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Posted 5 years ago

“Do not rent from this company. Booked and paid for a rental in Dec 2019 for a March 2020 rental in Brisbane. Needed to cancel the rental and the cancellation fee was the full price of the rental including drop off fees and taxes over $500 AUD. Contacted them 6 weeks prior to rental. They do not allow you to talk with them, only by email and quit answering your emails after they deny your a refund. Note this was during the COVID-19 crisis where all companies were being reasonable. SixT uses Eastcoast rentals in Australia to provide cars. They good cars and service but were surprised by the SIXT approace and had no influence over the policy.”

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Posted 5 years ago

Sixt rent a car is rated 1.2 based on 179 reviews