SKY Reviews

Name: SKY
Rating: 1.54

1.5 Rating 749 Reviews

12 %

of reviewers recommend SKY

Company Reviews

Questions

Metrics

1.5

Based on 749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Write Your review

Tell us how SKY made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stetson Montgomery

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I start....decided to move provider of tv/broadband/phone to Sky a couple of weeks ago, my contract start date was Monday 5th of August I was assured that my Internet would be up and running on that day along with the other services as I explained my wife needs an Internet connection on Tuesday at 9 as she had online consultations with patients every day and group consultations I was assured again it would be up and running then. I recieved my Sky puck about a week ago and was just waiting on the sky router to be delivered.Nothing was delivered by the postman on the contracted start day early afternoon, so I phoned and they told me it was coming on Tuesday the 6th August, I was furious after all the promises that it would be up and running on the 5th August. Another promise was giving to me that it would arrive on Tuesday the 6th before 9am.Nothing arrived by 9.30am so I phoned and cancelled the contract and then recieved a message saying it would be Wednesday the 7th Aug. Worst service I have recieved in a long time customer service just lie and give you false promises I would say stay well clear of Sky and pay a bit extra for a decent provider because all Sky care about is making money above any customer.”

Helpful Report

Posted 2 years ago

“Incredibly painful cancellation process. The hard sell continues indefinitely even after I had made it very clear I just wanted to cancel. Took over an hour to cancel by chat and I managed to avoid further hard sells by the agent. Would have taken 2 hours if had been caught in that conversation. Agent chat takes 5 minutes to reply to each response. The stream of questions goes on and on with 5min delays in response from the agent. Unacceptable. Maybe they will refund me my hourly consulting rate for the time they wasted.”

Helpful Report

Posted 2 years ago

“Gone down hill massively and I am looking at removing all of my custom from them as quickly as possible. 22 years of custom lost”

Helpful Report

Posted 2 years ago

“Just got fleeced by Sky. Turns out their cooling off period doesn’t apply”

Helpful Report

Posted 2 years ago

“I honestly cannot believe how sky as a multi billion pound company actively operate. It is beyond disgusting how they deal with their customers and furthermore how they expect customers to deal with problems they create. The fact that they do not have the capability to cancel or re-book Openreach engineer bookings and have to wait 3-days for them to leave the system before they can re-schedule just shows how much of a joke they are. When you have a complaint about Openreach you have to contact Openreach even though sky are the ones who contract the work to them. Disgusting company disgusting outsource to cheap phone centres in low wage EU countries.”

Helpful Report

Posted 2 years ago

“Spent an hour ordering Stream. Initially tried to contact SKY Ireland ,diverted elsewhere! Hard to understand the individual I was connected to. Price agreed he said he would ring me back in a minute!1 A day later still waiting. How the Regulator permits this level of customer service is baffling.”

Helpful Report

Posted 2 years ago

“Very poor customer service!! Incompetent! Contract locked”

Helpful Report

Posted 2 years ago

“My sky has been not receiving signal for two days. Rang sky this morning and on the phone for an hour to be passed to three different people, none of them were very helpful and I can’t get an engineer out to solve this problem until August. I am 75 years old and so have to without a television for 4 weeks. I find this situation deplorable.”

Helpful Report

Posted 2 years ago

“I wanted to know why my elderly fathers bill was more than the contract he signed for. I spoke to two different ladies as the first one left me hanging on hold as she could not answer my question. I eventually hung up after 10 mins. The second lady did exactly the same after she told me should would not and apologised to me for my previous experience. Sky needs to review how many times their agents do this! The worst customer service I have ever received.”

Helpful Report

Posted 2 years ago

“Sky VIP is makes it difficult for you get Ur free movie and I'm paying for it in a way 27years member”

Helpful Report

Posted 2 years ago

“New customers get better deals than loyal ones. 17 years with Sky and if you try to move - high exit fees and contract locked. Unfair.”

Helpful Report

Posted 2 years ago

“Would never recomend this company to anyone. They are quick to take your money and then when you need support they will not entertain you. DO NOT GO WITH THIS COMPANY. 2hours on line to be told that we can not take multi room from our package. So we are paying for something we are not using - money making scam. Tell you to go to on line talk and it keeps saying 'sorry I do not understand this request. So now left to pay for something that sky can make money from. I am furious!!!!!!!!!!!!!!!!!! look at their reviews and they are not even bothered 1.7 out of 5”

Helpful Report

Posted 2 years ago

“The only reason I have a star is because the programs it offers I won’t beat around the bush the WiFi is terrible barely works can’t watch things on it often the data is also terrible is sad that I went with them the only reason I haven’t cancelled is because I can’t be bothered to change providers but I will be changing soon after these horrible weeks with sky”

Helpful Report

Posted 2 years ago

“Sky customer service team are very nice people they helped me with my bill and my sky glass TV thank you so much sky for all your help you are wonderful people”

Helpful Report

Posted 2 years ago

“Very very poor customer service. Promised me a call back in 1 hour that was 4 hours ago.”

Helpful Report

Posted 2 years ago

“I have just been sent a text message from SKY TV that they are increasing prices for customers AGAIN in September 2024. In April they put the price up by a whopping 6%, now they are going to do it again. Why are they allowed to keep doing this! They have recently been advertising sky sports + and they promised us at NO EXTRA COST! What a complete lie that was! I'm fuming and I will look to leave my so-called contract in September. Sky customers, you have been warned.”

Helpful Report

Posted 2 years ago

“Broadband terrible, we were up to £148 per month !! Said they couldn’t help us even though a new customer would get for £39 , so it was goodbye sky”

Helpful Report

Posted 2 years ago

“At the end of April 2024 I once again spoke to sky about my monthly bill rising , they said there was a annual price starting April and one of my products had ended so once again renegotiated a new monthly price going forward . Here we go again my June payment was increased around £8 to £86 there a terrible company to deal and for sure when my contract ends this time I will be moving all my products and broadband to another provider.”

Helpful Report

Posted 2 years ago

“Omg seriously blood pressure raising customer service staff. No one knows what they are doing,tgey cancelled my sky engineer by accident, apparently and can't re book me until friday, broadband box has gone to new address already and is half in the letter box half out according to a royal mail photo. Why would they send it there as they know I don't move till next week ? Give me strength, new broadband provider it is going to be, and the minimum sky package also.”

Helpful Report

Posted 2 years ago

“I’ve ordered a Sky broadband, waited for 10 days for the engineers to come, on the go live date noone came, but I got a message that no visit was needed.. I’ve waited.. Yhe next day I still had no broadband. Then I called the customer service, they said I had to book an engineer visit, it took 3 days till they came. A young man said that there was a problem and he needed access to the cupboard in the block of flats I live in. The cupboard door was locked, so it took me two days to find the key. And so I had to call them and book an engineer visit again. Here you go- another (smarter) young man came in another two days and solved the problems in 5 minutes. I had a delay in service that was not my fault, it costed me loads of my nerves.. I could not work from home, my childdren couldn’t study at home.I asked for the compensation, but Sky was silent. It’s been 3 months, I wrote numerous complaints, but still nothing.. Awful company!”

Helpful Report

Posted 2 years ago

SKY is rated 1.5 based on 749 reviews