SKY Reviews

Name: SKY
Rating: 1.55

1.6 Rating 740 Reviews

13 %

of reviewers recommend SKY

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1.6

Based on 740 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Stetson Montgomery

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All I wanted to do was to chat abouut my bill and see what package I was on to adjust it. Phone calls don't work, whatever time of day you call you get told that they are really busy. Yeah, really busy avoiding your calls I guess. Then you get pushed on to a chat bot. As I write this I have been waiting for a chat bot to answer with anything other than the two messages I got to say that I was being transferred to a customer services (oxymoron alert) team that would answer my query - hahahaha!) for over 1 hour. Thier customer service is insulting, appalling and arrogant. So frustrating.”

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Posted 6 years ago

“so ive had this for a couple years now and over the time ive had it its never changed. download speeds peak at about 5 mbps which is lower than the promised 20 mbps, upload speed is atrocious consistently below 1 mbps. it has frequently dropped to about 60 kbps and its disgusting that they give you this and tell you you cant leave without paying the rest of the contract at once. they refuse to fix this and its equally as bad for the rest of the area i live in and anytime you complain about it theyll just send you another hub saying that that should fix it. that changes absolutely nothing. the internet speeds are absolute garbage. never get sky broadband”

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Posted 6 years ago

“Sold a Sky TV and broadband package - told the property was listed as 'Sky-ready' and that there would be no problem switching from current provider. I could even try it for a period of time and cancel with no issues as there is a 'cooling off period'... wait for it... Sky engineer arrived for install and said it wasn't possible to run the service from the property. Cancelled subscription the same week. Cancellation letter confirmed cancellation. Now I've been charged for a service I'm not using and trying to get a refund for being falsely sold to. Been on phone 53 minutes to customer service and it's still not resolved and I've now been told to call back in a week due to their 'system being able to process the information'. They are saying I need to pay for a month for a service I've not even had!! AVOID. Seriously - avoid.”

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Posted 6 years ago

“Don’t get sky Tv Sky Tv is not working called for solution. Lady said engineer will come after 4 week time . What a joke . So her mean 1 week without service and I can’t change to other provider as I am in contract till next year another joke . They are rubbish and cheap .”

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Posted 6 years ago

“Our Sky tv stopped working over a month ago. We had to wait 3 and a half weeks for an engineer. I waited in all day for Sky, rang 3 times to be assured an engineer was on his way. No one came, no apologies, no call. I have rung again, a painful experience in itself. Apparently need to wait another 3 weeks for an engineer. Given up and will find another provider”

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Posted 6 years ago

“No notification to inform me my bill is going up because I am out of contract (despite it only going up a couple months ago). I called to discuss it, and they offered to sign me up to another 18 months to go back to the pricing I had last month, but for a £10 admin fee?! What a joke, will be going elsewhere.”

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Posted 6 years ago

“Wouldn’t recommend SKY at all. The WiFi is really bad along with the tv and prices always going up without warning. When you cancel they keep taking money out of you account and report you when it’s them in the wrong. All in all customer service is awful wouldn’t bother wasting your time rigging up because even on the occasion they sound helpful nothing is done.I would recommend for people to avoid SkY.”

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Posted 6 years ago

“Dont touch Sky with a barge pole. Despite failing to provide service paid for, still take money. Poor customer service. Deliberately mislead customers to avoid fixing issues. Very poor show. This company is NOT what it used to be, shop elsewhere, there are much more reliable providers than Sky with far better customer service.”

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Posted 6 years ago

“Hi there, I ordered a sky package with sky. They sent me a message saying, there is some error and I need to contact them at so and so numbers. The problem is after 45minutes per day for the past couple of days and still I couldn't contact them. I am cancelling my order now. If any one is planning to take a package from them. then my humble opinion is not to do that. Completely avoid them. Thanks Kiran”

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Posted 6 years ago

“Dissatisfaction with the customer service I am very disappointed with the way I was treated by sky after being with them for over a decade I realised that there customer service is trash. I don’t recommend anyone to be with sky as I don’t want anyone to experience the poor customer service, poor quality wi-fi and lack of empathy for their customers”

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Posted 6 years ago

“DO NOT SUBSCRIBE TO SKY!!!!!!!!! My sister has been dumped with a £250 bill in which she was not happy to pay as sky slyly made her bill go from £65 to almost £130 per month she never refused to pay and wished to discuss this with a Supervisor called Jack who was passive aggressive and just hung up on her and refused to cancel her subscription.....At no point did she say she wasn’t going to pay her bill, she just felt that as there were no T&C’s stating the onus is on her to resubscribe felt that she should pay the original agreement price....Jack outright refused any form of discretion and no security questions were asked before discussing her account by 3 separate advisors.....Jack is forcing my sister to stay with Sky by refusing her cancellation and her matter is still not resolve as Jack hung up on her......SKY IS THRE WORST as she personally knows people have even higher bills waived and she’s not even asking for that P.S She now also has to pay a phone bill for being on the phone for an hour and told she had another 37 minutes to wait before being hung up on Then contacted via Facebook to give personal information via messenger and she said she was not comfortable in doing so and asked them to call her......she still has not received a call”

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Posted 6 years ago

“Really bad customers care....... ..”

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Posted 6 years ago

“Very bad service can't wait to go back to virgind”

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Posted 7 years ago

“Terrible customer service as a VIP customer. I called them when I lost satellite signal ams they actually made it worse. I lost all functions which included the remote control. The engineer will take 5 days to come and fix the new fault they caused plus the initial fault I called about. Super bad! I will work towards closing my account of over 20 years”

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Posted 7 years ago

“No picture, no help, no good at all”

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Posted 7 years ago

“Very bad company. I will never go back.”

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Posted 7 years ago

“Very bad. Customer service was horrible.”

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Posted 7 years ago

“rip off company tried cancelling over 2 years ago, thought account was now closed as spoke to many people at sky, now they have pased on to a *third* debt recovery company even after sending me letters every few weeks : come back to Sky! no Way!!!!”

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Posted 7 years ago

“Wouldn’t even give it one star Had no sky tv for 3 weeks they send wrong engineers out they don’t listen had a engineer to come out today from 10-14:00 they didn’t turn up we phoned them from them to say they all gone to a conference they next available space is in a weeks time if they can’t fix it they send out another type of engineer poor customer service they just didn’t want to listen after telling them what other engineers have said I have lost wages I’ve told them they said it’s not there problem”

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Posted 7 years ago

“It is really zero star. I had no TV from 3 days and I had error message of no signals. I tried everything on screen and online what Sky suggested but it didn't work. So finally I called sky and after waiting long my call got answered by guy called Biren. The guy told me to check some settings and he advised that there can be a problem in my Sky box or dish and that need to be checked by an engineer which will cost me £65 and he will credit me for 3 days loss of service. I told him even if you give me a month credit,I will be still in loss of at least £40-£45. And if Sky equipment doesn't work then it is Sky's responsibility to check it and provide me service which I am paying for. If i had to pay for Sky's repair then why am I paying Sky for TV services? I was also informed that my Sky box is out of warranty and I informed the guy then why don't you guys inform customer that when you all them to renew the contracts and Sky should send new equipment with new contract so customer have a complete warranty. But No why would Sky do that? How will they make money like £65 per engineer visit? Don't become a fool by their tag line "Believe in better", but learn from it that Believe in other providers as they are better than Sky.”

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Posted 7 years ago

SKY is rated 1.6 based on 740 reviews