SKY Reviews

Name: SKY
Rating: 1.61

1.6 Rating 618 Reviews

14 %

of reviewers recommend SKY

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Metrics

1.6

Based on 618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had Sky Glass , 2 days in it said no internet connection , basically sky told me , my broadband not fast enough to run the tv and all other devices in the house at same time . My broadband is the best in my area , when I asked y I wasn’t told this , the told me I should of been told about the broadband when I phoned to place the order , needless to say it is going back , very disappointing Sky I have been a customer for over 18 years , so be careful people before buying this product .”

Helpful Report

Posted 3 years ago

“Unusable broadband, over priced TV programmes can’t stream anything to watch. NOT WORTHY OF A ONE STAR REVIEW”

Helpful Report

Posted 3 years ago

“WHY IS SKY’S QUALITY OF HD and UHD SUCH POOR QUALITY? I have a keen eye and enjoy the sharp detail of HD and UHD over, you may have properly seen examples of TRUE HD and UHD and may have been impressed? So why is sky’s out put of their HD and UHD content of such poor quality, turned down, lacks sharpness detail and vibrant colour schemes compared to content from Nexfix or Amazon for example? Is it because down the line 8k is coming and their need to blur the present content down further year after year to make 8k look impressive. Some HD content looks 50% better than some UHD content on sky? Think we are being taken for mugs.”

Helpful Report

Posted 3 years ago

“sky is one of the worse companies i have ever dealt. i dread dealing with them . Try to get through to them is a nightmare and getting passed their automated messages is torture. Been waiting a month to get by system fixed, 3 times i have been speaking to sky and get cut off midway through conversations The sky domestic insurance gives you nothing. Sky should not get away with this standard of service its shocking and drives you mad. Don't use Sky”

Helpful Report

Posted 3 years ago

“Sky Q is just no good, its not as good as the older system, is not as user friendly and i have had loads of problems with downloading programmes, just dont bother spending the money until they sort it out”

Helpful Report

Posted 3 years ago

“Our sky broadband decided to go down on monday morning and still has not come back today which is thursday. I phoned them yesterday to find out the problem and was told it was a problem with the line which is not true because our neighbours are on the exact same line and have had no problems. I was then told it would be gone for another 3 days and someone would be out to fix the problem and their solution was to send out a new modem. On completion of said phonecall I then found I was charged 25 to listen to some person tell me a bunch of lies. 6 years I am with sky broadband now and this is how they treat their customers. Absolute disgrace”

Helpful Report

Posted 3 years ago

“Had problem with sky mini box so phoned up and was talked through how to fix it. I spoke to person named Stuart who was extremely helpful and he took his time talking through what I needed to do. Good customer service. 👍”

Helpful Report

Posted 3 years ago

“UNPROFESSIONAL-RIPPING OFF AWFUL SERVICE, I INTRODUCED A FRIEND TO SKY AND THEY DID NOT PAY ME £75.00 ...CALL CENTRE AGENT USLESS, KEPT ON SAYING HE CANNOT HELP AS THE CODE WAS GENERATING ON THE SKY SYSTEM BUT THERE SYSTEM ERROR, THIS IS A TRAP FOR NOT TO PAY CUSTOMERS ,ATTROCIOUS SERVICE...THEY SCAM PPL FOR THERE MONEY AND DO NOT CARE ABOUT DELIVERY. WORSE SERVICE EVER. NOT WORTH THE 1 STAR! THATS TOO MUCH”

Helpful Report

Posted 3 years ago

“Sky is a 21st century telecommunications company that has no means of contacting or communicating with its engineers 👍🏽 👏”

Helpful Report

Posted 3 years ago

“Service is just getting worse and worse apps are starting to not load when connected to wifi but as soon as I go onto phone data loads straight away. Constantly getting kicked out of games when playing online ps4 to the point it's actually becoming a bloody joke and I'm not the only person having this problem so would suggest getting internet from elsewhere”

Helpful Report

Posted 3 years ago

“Sky cannot say nothing good with bt so no choice but now tv sky powered hate the morons”

Helpful Report

Posted 3 years ago

“Worst company ever had to deal with. No customer care whatsoever. Disgusting really and rather sad as the package is appealing 1 star is even to high to give for this company”

Helpful Report

Posted 3 years ago

“I have tried for FOUR hours to contact Sky to downgrade my package . I have tried MANY times to do this via their website , by e-mail and by phone - so far nothing but obstacles that misdirect me or throw me offline . Is their dreadful business practice legal ? I would give Sky ZERO stars if I had the option.”

Helpful Report

Posted 3 years ago

“Sky's internet is just complete and utter rubbish. I am meant to be on FTTP and my ping is normally around 8-10ms which is very good but the problem is it spikes to between 60-100ms I rang sky about the issue and get told that is within our parameters your internet is fine. How can this be fine I am paying £40 a month for this rubbish. Can't wait to be out of my contract with them so I can find a better ISP than these cowboys”

Helpful Report

Posted 3 years ago

“Came off broadband from your company after 21 yrs. customer services done me for breach of contract, despite the fact am getting less than 19 mps.Paying £28 for rubbish service.Struggling with computer speed.Your engineer cane on last Tuesday abd could not do any better.Customer service man , named Seren, very rude and listener, should not be in the job.Niw joining Vodafone optic for £24 for 100 mos super fast 2. Your Sky cannot match this. Yiuvr waste of time. I am going to come off with other services too.Lotalty with u does not pay.No sympathy and want to charge full money fir useless, tubby service.Would nit recommend anytime join you.Reall Money grabbing , a day light robbery.”

Helpful Report

Posted 3 years ago

“The worst service and the worst site to navigate After 40 minutes of trying to find the help to get a new remote for the TV I needed. I eventually found a phone number realising they intentionally make it difficult preferring we trawl through the site using up our time I get through to a call centre in India where they hardly speak English are rude and inefficient taking another 20 minutes”

Helpful Report

Posted 3 years ago

“Charging a £10 ‘admin fee’ to apply a discount is outrageous.”

Helpful Report

Posted 3 years ago

“I have a T.V, Brodband & Mobile package with sky which I requested to change address for Sky to cut me off of everything early. This caused my data to run over which I am being charged for by Sky. I called to see if I could get a refund for the data I’m paying for as it is Sky’s mistake I cannot use my broadband which I am paying for causing my data usage to increase significantly. I got told after 3 operators dealing with my problem that nothing could be done. That is theft and a blatant scam !! Never will I return to a company who isn’t even running legally!”

Helpful Report

Posted 3 years ago

“Joke of a company .. when your contract ends they think they can charge what they like , to make you sign up again .. on phone for over an hour by the time I cancelled and I had to pay them for the call .. what a shambles”

Helpful Report

Posted 3 years ago

“Sky was great until it came to a problem. Their customer service skills are non existent, numerous times I was promised a call back from the relevant department, not once did anyone ring back I tried making a complaint but they were not interested and would do nothing. After 30 years with them all told, I will be leaving sky at the earliest opportunity”

Helpful Report

Posted 3 years ago

SKY is rated 1.6 based on 618 reviews