SKY Reviews

Name: SKY
Rating: 1.54

1.5 Rating 749 Reviews

12 %

of reviewers recommend SKY

Company Reviews

Questions

Metrics

1.5

Based on 749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Write Your review

Tell us how SKY made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stetson Montgomery

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I start, been a loyal customer of SKY for 15 years but not for much longer if they don’t improve their service absolutely shocking, reported a fault with one of the 2 iPhone contracts I have with back in October I have been back & forth for over 2 months & spent over 5 hours over the phone to which I have now have to wait up to another 4-6 weeks that’s if goes smoothly which I’m not holding my breath before the phone will have be repaired after their repair agent sent it back unrepaired because the IME did not match, after another hour & half yesterday on the phone SKY confirmed the number was correct & couldn’t understand why they sent it back, any decent company which SKY use to be would just send me another new phone because how long I waited but NO. Please anyone reading this that’s looking for new phone contract avoid SKY at all costs WORSE COMPANY AT THERE.”

Helpful Report

Posted 3 years ago

“Opted for Sky in Oct. It's now almost Xmas, with still no Internet or TV. They actually took over my neighbour's telephone line, leaving them without internet. Since then i have just been played of to Openreach. Will never use Sky again and i advise against anyone else to do so.”

Helpful Report

Posted 3 years ago

“Rude, unhelpful, refusal to fix poor service”

Helpful Report

Posted 3 years ago

“Just keeping it short and simple terrible internet basically just giving them free money because the internet they provide is constantly never working I’ve being with nearly ever company and sky is by far the worst AVOID”

Helpful Report

Posted 3 years ago

“I have to give a star to write a review but I wouldn’t even give that! Sky stream with remotes that don’t work and is known to sky and what do they do.. false promises that my remote since 12th November! I now have 2 broken remotes and still not 1 has arrived! Been passed to escalations and all they say is they agree the service is appalling and apologise.. that’s no good to me when I can’t watch sky! 4 weeks on Saturday.. I got told to not go with virgin.. I wish someone told me not to go with sky either as I never would have if I had known I was dealing with this and the terrible customer service they have provided to date! Shambles to say the least!!!”

Helpful Report

Posted 3 years ago

“Absolutely descusting rude and disrespectful customer service rip off aswell would never get sky not worth the money at all there tv is so boaring and not worth the money repeated shows all time over charged rubbish fire stick would be more interesting don’t get drawn in by sky glass aswell just another rip off gadget. Money grabbing horrible firm I hope they go into liquidation asap with there tacky dishes and there high prises 👎🏻 you get harassed to upgrade 24/7 there’s more better things to spend you hard earned cash on I rate sky minus 0 out of 10”

Helpful Report

Posted 3 years ago

“all i need is to add a new sky box to my account and i was told it would cost £100 pounds and the man on the there end was so rude this name is NETESH he said he was a manager i will not be with sky for much longer.”

Helpful Report

Posted 3 years ago

“I took a sky glass tv together with broadband and sky TV package. At the time of the deal over the telephone with sky I was promised £100 prepaid Mastercard as a gift which would reach me after 45 days !! I have been calling Sky and as always I have been put through to nearly 5 members of staff without getting anywhere.. finally I was passed on to David who after nearly 1 hr over the phone to tell me that that deal was never there 🙃 and I won't be getting it. ,"END OF :!! He said. Well guys if you think going to sky think twice. 🤔 once my contract is finished I am done with these thieves ..”

Helpful Report

Posted 3 years ago

“Mis sold in first place Had to chase call review to clarify Poor picture quality No promised pucks sent Replacement service from Sky was £20 more per month ! Rubbish !!”

Helpful Report

Posted 3 years ago

“2 months to fix problems 2 weeks to get engineer Still not fixed Half hour on phone 2 more weeks for next engineer If router .. one more week to deliver ( learn from Amazon) Sky your prices are always going up as your service goes down Time after years considering leaving”

Helpful Report

Posted 3 years ago

“site، site for seat geek StockX C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O StockX C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O StockX +1 (8O5) 4IO 5O4O kwaan أنهم استولوا على عملية الشراء الخاصة بي ، الآن لأنني لم أحصل عليهم من Tix master برد تم رفضه. أصبح العرض ثنائي الغيتار مع ديب ، وليس بيك فقط. زوجتي ، إعادة البيع المنبثقة مع ana”

Helpful Report

Posted 3 years ago

“This is the worst broadband and company so far. They will charge you for service you are not enjoying. My broadband is not working and they said I would have to wait for when the engineer will be available and I will still have to pay for the period the broadband is not working. And they agreed the fault is from their side. I will never advise anyone to subscribe to sky”

Helpful Report

Posted 3 years ago

“Awful, awful new customer experience. I went for a Sky Q and gigabit fibre broadband on 24 October and the broadband installation was scheduled on 7 Nov and the sky Q engineer for the sky box install on 8 Nov, which is 15 and 16 days respectively. On the 5th Nov I had an evening email to say there was a problem with my broadband install so when I eventually got through to customer services they said Openreach had reject d the transfer of the line to Sky, but not given a reason why. I pressed for them to contact Openreach to Understand why (in case something needs to be resolved for this to go ahead) but instead I just got brushed off with “we probably think it’s for the reason” and it was then rebooked for 21 November (to which may be cancelled again as they have not provided a reason as to why it was cancelled in the first instance). On 8th Nov (today), an engineer came out to ‘install’ my sky Q box. After about 2 minutes of being in the property I was told that I needed a special engineer to come out and put a special box in the communal electric cupboard (it’s an apartment block). The ‘special’ engineer has now been rebooked for the 27th November. No apology, no let’s try and see if we can get this done sooner, just nonchalant responses. Having high bandwidth is imperative for my job and now I’m paying a fortune for a mini hub from EE that isn’t even remotely sufficient. So in summary I’m waiting 28 days for my broadband install (which may or may not go ahead) and 34 days for my Sky Q box to be installed. This is a new customer experience; I truly dread the ongoing customer experience; I’m not sure if I’ll even make it out of the cool-down period without cancelling at this rate”

Helpful Report

Posted 3 years ago

“very bad customer service, my Call divert has stopped working for nearly 3 weeks and i'm still waiting for them to resolve it and they keep fobbing me. My call divert isn't working if someone trys to ring my landline which then diverts to my mobile it cuts off. i have reported the issue to sky but unfortunately they never sorted the problem. on sky help forum every body is complain about the same problem https://helpforum.sky.com/t5/Talk/Call-divert-not-working/m-p/4145706. so now i decided to move to another service provider.”

Helpful Report

Posted 3 years ago

“Tenuous connection. Even when it decided to connect, it refused to stay connected for long. Low quality download speed for games, cannot connect to online games for a reasonable amount of time.”

Helpful Report

Posted 3 years ago

“My parents pay €80 euros a month for sky, it’s nothing but repeats and old shows, for every 15 minutes of tv there’s at least 5 minutes of adds, as if paying €80 per month isn’t enough. Customer care line won’t answer the phone, we cancelled the standing order and then they rang back within half a day! Horrible company”

Helpful Report

Posted 3 years ago

“Saurabh has been fabulous today whilst organising the upgrade of my broadband. I really wanted to do the survey to recommend Saurabh and believed it would be sent via email but it must be at the end of the call, and I put the phone down. I really hope that this review is seen by Saurabh’s supervisors. He is an asset to the company.”

Helpful Report

Posted 3 years ago

“Situation at home not very good at the moment due to illness. Had a problem with sky bill just spoken to a sky customer service man excellent service dread these type of phone calls at moment expected this to be complicated but very helpful advise . Been with sky for over 3 yrs first time for any type of problem with them. Five out of Five .Thanks”

Helpful Report

Posted 3 years ago

“Went on to sky vip app on my q box today to find an offer of sky multi room for £3 a month. Decided to take advantage of it and ordered on screen via the offer page. Then checked my account for order status only to find they are charging me £8 a month!!! Rang them up to ask them to sort it out and they said there had never been an offer for this and basically called me a liar!!! Absolute thieving offensive scum bags!!!”

Helpful Report

Posted 3 years ago

“Very unsatisfied..Sky as a mobile team is very dodgy. I sent beck their devices since the 26/08/2022. Today is the 26/10/2022 they still have not taken off the credit agreement from my account and they expect payments which i have made till this day. They haven’t refunded back my payments and they have disconnected my sim cards. After I made a payment today, they said if I do not set a direct debit with them, then they do not connect my sims back on. I’m puzzled as to why they have no concern even though they have their devises. They daily call me with FALSE hope as they are still sorting it out. Seriously from the 26/08/2022 ????”

Helpful Report

Posted 3 years ago

SKY is rated 1.5 based on 749 reviews