Name: SKY
Rating: 1.58

“Very bad. Customer service was horrible.”

Posted 6 years ago

“rip off company tried cancelling over 2 years ago, thought account was now closed as spoke to many people at sky, now they have pased on to a *third* debt recovery company even after sending me letters every few weeks : come back to Sky! no Way!!!!”

Helpful Report

Posted 6 years ago

“Wouldn’t even give it one star Had no sky tv for 3 weeks they send wrong engineers out they don’t listen had a engineer to come out today from 10-14:00 they didn’t turn up we phoned them from them to say they all gone to a conference they next available space is in a weeks time if they can’t fix it they send out another type of engineer poor customer service they just didn’t want to listen after telling them what other engineers have said I have lost wages I’ve told them they said it’s not there problem”

Helpful Report

Posted 6 years ago

“It is really zero star. I had no TV from 3 days and I had error message of no signals. I tried everything on screen and online what Sky suggested but it didn't work. So finally I called sky and after waiting long my call got answered by guy called Biren. The guy told me to check some settings and he advised that there can be a problem in my Sky box or dish and that need to be checked by an engineer which will cost me £65 and he will credit me for 3 days loss of service. I told him even if you give me a month credit,I will be still in loss of at least £40-£45. And if Sky equipment doesn't work then it is Sky's responsibility to check it and provide me service which I am paying for. If i had to pay for Sky's repair then why am I paying Sky for TV services? I was also informed that my Sky box is out of warranty and I informed the guy then why don't you guys inform customer that when you all them to renew the contracts and Sky should send new equipment with new contract so customer have a complete warranty. But No why would Sky do that? How will they make money like £65 per engineer visit? Don't become a fool by their tag line "Believe in better", but learn from it that Believe in other providers as they are better than Sky.”

Helpful Report

Posted 6 years ago

“It is really zero star. I had no TV from 3 days and I had error message of no signals. I tried everything on screen and online what Sky suggested but it didn't work. So finally I called sky and after waiting long my call got answered by guy called Biren. The guy told me to check some settings and he advised that there can be a problem in my Sky box or dish and that need to be checked by an engineer which will cost me £65 and he will credit me for 3 days loss of service. I told him even if you give me a month credit,I will be still in loss of at least £40-£45. And if Sky equipment doesn't work then it is Sky's responsibility to check it and provide me service which I am paying for. If i had to pay for Sky's repair then why am I paying Sky for TV services? I was also informed that my Sky box is out of warranty and I informed the guy then why don't you guys inform customer that when you all them to renew the contracts and Sky should send new equipment with new contract so customer have a complete warranty. But No why would Sky do that? How will they make money like £65 per engineer visit? Don't become a fool by their tag line "Believe in better", but learn from it that Believe in other providers as they are better than Sky.”

Helpful Report

Posted 6 years ago

“We had to contact Sky after one of their engineers installed a new system to our neighbour. As a result of doing so it resulted in losing our signal / unable to access any services. This was 100% their error & their attempts at a resolution was leaving us without any services for 4 days until "an engineer was in our area". No attempt was made to resolve speedily ie an engineer next day. Even with their proposed date again no flexibility was given to give a morning slot only PM. We have escalated past their supervisor to a manager but I have little confidence the manager will recontact me.APALLING CUSTOMER SERVICE!!!!!”

Helpful Report

Posted 6 years ago

“Looking at those peoples BAD experience. I was going to leave VM but now in 2 minds. If SKY reads all these reviews and comments with experience of the customer problems, then is SKY deaf and Blind with learning difficulty or are just ignorrant.???”

Helpful Report

Posted 6 years ago

“Absolutely appalling service from first operator, asked to speak to another, better service, bills gone up just over £20 for same package?? To £103, hardly any channels and fibre broadband is so slow you wouldn’t believe it, avoid sky at all costs not worth the money”

Helpful Report

Posted 6 years ago

“Useless, unwilling to help. No one seems to have a clue what they are doing there. Also decided to change my payment for my contract the day before it had even started after telling me it was a fixed rate. Wouldn’t recommend to anyone.”

Helpful Report

Posted 6 years ago

“Broadband keep go orange light every day between 12am until 4am . Not happy at all i will cancell my direct debit soon”

Helpful Report

Posted 6 years ago

“At Christmas my box had a technical problem where it started to freeze then lost all of my recordings and even the ones I paid for However the way I have been treated is disgusting and I have been with them for 20 years I feel that they are treating me like a second class citizen”

Helpful Report

Posted 6 years ago

“I have been a loyal customer of sky. However I have recently moved house and ask sky to move my phone line to a differently location so that I can actually use the Internet. I have been told that they cannot do that free of charge and I should pay £66 for it. My contract with Sky expires in Feruary and I called BT and asked them whether I could switch. They offered a great deal on TV and broadband and have agreed to move my phone line free of charge. I called sky and asked to match the deal. They have the nerve to insinuate that what I was saying was untrue. Well if Sky does not want to keep their loyal customers somebody else will take them. Shame that the people that work for them are so rude and disrespectful.”

Helpful Report

Posted 6 years ago

“I have been a Sky customer for several years and now upgrading my TV to Sky-Q. I have been treated in an appalling manner by Sky whereby they have taken money for the installation, cancelled by first installation without reason and communication, Sky will not respond to my complaints or E-mails and, the Sky staff are quite rude on the 'phone. Sky are more interested in completing a customer satisfaction survey than, the Customer. Following a survey, regardless of rating, nothing happens.”

Helpful Report

Posted 6 years ago

“I had been a customer since 2012 and had broadband, landline and television packages with the company. They kept putting their charges up and I decided to switch my landline and broadband to BT, which I did in February on the understanding that my Sky Sports subscription would be £28 per month. The Sky Sports subscription is actually £28 per month PLUS £33.50 for the basic Sky TV package - so it works out at £61.50 per month. This isn't stated on the Sky website, so it's misleading. I have now been trying to cancel my subscription to Sky and their customer service is absolutely appalling. The company tries to make the cancellation process as difficult and prolonged as possible.”

Helpful Report

Posted 7 years ago

“I am utterly disappointed with SKY services, I have been loyal customer with SKY for almost 6 years and never complained about them, but my patience has run out and now I am thinking of changing my provider to Virgin or any other company instead. I have been using SKY broadband for a while now but my broadband speed has never been great and now it got even worse. I have moved in to my new place more than 1 year and half ago and I have been experiencing connection problems since. My broadband connection has been dropping frequently and every time I call SKY the only thing they can do is just some test run which fixes connection for about a week and after that is the same story again. They sent out an engineer to replace my broadband socket, but that didn't help either. I have been using this old SKY router which 6 years old and I think its the main cause of my connection issue, but SKY cannot send me a replacement router/hub because I would have to pay for it myself. Another thing I am not happy about is the ridiculous price I am paying for SKY services including SKY TV, phone line and broadband. I am paying £56.00 a month for just few extra channels, phone line I am not even using and terrible broadband connection. I got SKY TV package when I moved in to my new place and at first I was paying £42.00 for everything which was still ok, but after a year the price went up to £56.00 because apparently all my discounts that were applied to me ran out. I called them to ask for reduction so the best deal they could give me was £5.00 off my broadband but I am still getting charged £56.00 a month!! ridiculous!! My work colleagues dad has got every single SKY TV package including SKY sports and movies and he's paying £50.00 a month and I don't even have that many channels!! I am so done with SKY if they do not make any good changes and I'll leave my feedback about them on every possible customer reviews website to help customers to make the right decision when choosing internet and TV provider in this case choosing SKY would not be a right decision. I am telling my family and friends to choose something else instead and stay away from this money sucking company. It feels that I have been throwing my money away all these years.”

Helpful Report

Posted 8 years ago

“Sky are fine as long as you are upgrading or a new customer. Existing customers have to threaten to leave to get anything basically, and then if you do decide to leave they won't let you leave when you want to! I was tied into a year's contract for HD when I thought it was only a trial! Because they wouldn't let me cancel I said I wanted to close my account entirely with Sky on the day my contract ended but was told I couldn't give my month's notice until after the Contract had ended, making me pay them for another month. I refused and cancelled my direct debit on the day my contract ended. They then threatened me even though they stopped my service the moment the direct debit failed and they couldn't get their money ...... they wanted a whole month's money even though I had no service!!! Their debt collecting team are basically like the worst kind of debt collectors imaginable and treat people with no respect whatsoever. I wouldn't touch Sky with an extremely long bargepole, and they dropped the amount they said I owed when I threatened them with legal action.”

Helpful Report

Posted 11 years ago

“not happy with the level of customer service, sky have been awful. would like someone to call me”

Helpful Report

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

SKY Reviews