smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was able to see all the highlights and had great experiences!”

smarTours 5 star review on 5th February 2022

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Posted 3 years ago

“Dubai and Abu Dhabi arranged by Smartours was an Excellent itinerary and really kept us enthused and busy every day! Mohammed was a fantastic guide and a book of knowledge. As always Smartours makes sure the safety of the guests is paramount. We were all PCR tested prior and during to assure everyone remained healthy and happy. The UAE is extremely cautious and very pro-active with covid. Masks are worn by everyone, everywhere and there are no exceptions. The hotels are top notch, tours are well planned and a photographer's dream. The Touring Coach is comfortable and your bags etc are always safe and secure. The one day we took to a cab to Ferrari World and spent the day riding the fastest roller coasters in the world ...WOW! Abu Dhabi and Dubai are truly amazing and modern with a metro that is so easy to navigate. World Expo was a once in a lifetime experience and well done! You will find this Trip has many " Largest, Best, First and Biggest's IN THE WORLD! " The cost of this trip is worth every penny! Emirates Airline also does a great job making sure your tripr over and back is memorable and comfortable. Do not hesitate on booking, you will have a great time !”

smarTours 5 star review on 29th January 2022

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Posted 3 years ago

“This trip I took to Dubai and Abu Dhabi arranged by Smartours was awesome. Granite it got canceled in 2020 due to the Covid. We thought it wasn’t gonna happen but it did and it was amazing. Our tour guide Mohammed Saleem.You have to request him. I’ve traveled many places but he’s the best tour guide ever. So knowledgeable ,so friendly ,so prompt and care about his clients. This trip with smart tours was well planned ,Covid safe everything lined up as it should have.The price was right, airfare to and from ,it included plenty of excursions, ground transportation ,beautiful hotels and good food . Beautiful Emirates, nice trip .”

smarTours 5 star review on 21st January 2022

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Posted 3 years ago

Hi Tessie! Oh my goodness we just LOVE these photos! Thanks so much for sharing. We hope to see you on another trip soon!

Posted 3 years ago

“Great trips at affordable prices.”

smarTours 5 star review on 20th January 2022

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Posted 3 years ago

“The best part of this Iceland tour was our Guide Gudny. She was very helpful & encouraging. 5 stars for her, Icelandair & Marina Hotel staff.”

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Posted 3 years ago

“Our guide in Egypt Henry Ayoub made the trip amazing.”

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Posted 3 years ago

“As a company doing business in the time of Covid-19 Smartours did very well. I traveled "Land Only" so not a typical trip. The tour to the UAE was modified two weeks prior to departure and required that I make hotel and ground transportation changes. My trip was Oct-Nov 2021 and I am still awaiting a refund for tours that were cancelled by Smartours. My family and I learned that we do not enjoy traveling with a group. They were late every day and did not comply with mask wearing on the bus.”

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Posted 3 years ago

“The only complaint that I have is that I repeatedly tried to get the flight times and numbers from Miami to San Jose and was given nonexistent flights. Our guide was excellent, the food was great and the accommodations were par for the region. All email communications were accurate and described perfectly the procedures needed to travel in the time of COVID.”

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Posted 3 years ago

“The Enchanting Peru trip was overall one of my best trips yet. I enjoyed the tour Director-Dagmar! She was informative, kind, knowledgeable and funny. Going forward it would be nice to have a more itemized itinerary of arrival/departure times. There were a lot of early mornings and long long long days. This trip requires a vacation from the vacation.”

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Posted 3 years ago

“Dagmar was an excellent Tour Director. She was very knowledgeable, compassionate and attentive. I can't say enough about her and how she made our trip a complete success. Machu Picchu was amazing. Touring the country of Peru and learning about the culture was inspiring. I would recommend this trip for anyone who is adventurous and wanting to learn more about the Incas and Andean civilizations. Before going, consider the travel time along with the fact that touring starts immediately upon arrival. Everyone was exhausted the first day. I would have preferred to make my own flight arrangements allowing time to sleep and freshen up before starting the tour itinerary.”

smarTours 5 star review on 21st November 2021

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Posted 3 years ago

“Had the worst experience with smarTours just returned from a South Africa tour found out a week before the flight had huge 8 hour layovers they didn’t ask first if we wanted to go ahead with that arrangement or get out money refunded and buy our own flight also the itinerary was changed due to a political uprising and two whole days were just spent driving and without any sightseeing being done in Durban they dropped us at the hotel at 4 then the area wasn’t safe and we couldn’t even venture out as well as Johannesburg the day was rushed and we were done by 3:30. I also unfortunately had two very nasty couples on the trip that took away from the experience for me and they acted completely entitled and expected everyone to bow down to them one lady kept making up different illnesses for her husband so only he would get the best seat on the safaris first it was motion sickness then it was a ankle problem then back I got called some nasty names for taking the seat because I don’t feel they should be entitled to it every time and out tour guide Jeremy didn’t make the situation any better you would think he would remain neutral and help the situation but he did nothing of that sort. Everyone in the group was also in their seventies so if you’re younger like me that was another mistake made. I highly advise against traveling with them you would do better booking any tours on your own wherever you chose to go”

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Posted 3 years ago

“Have traveled several times with SmarTours and been pleased with accommodations and sightseeing program. I believe they deliver the best bang for the buck”

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Posted 3 years ago

“The price is good for all the goods and services provided though I think they can do better, such as improving the quality of the dinner. The welcome dinner and farewell dinner were both lousy. The tour guide was friendly, knowledgeable and very helpful. Unfortunately, I did not receive a digital copy of the group photo he has taken and upon making an inquiry with SmarTours, I was told that I would have to call a certain number in Istanbul myself. SmarTours could not help me procure that photo. This is disappointing.”

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Posted 3 years ago

“We were very disappointed when our trip to Spain was canceled last year. SmarTours came thru and we did the trip this year. WE could not be happier with our “Best Tour of Spain” . It exceeded all of our expectations. We will be back”

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Posted 3 years ago

“Fantastic trip! We went after cruise season, so we got to stay in hotels on Mykonos, Santorini, and Crete. Those islands are spectacular, glad we got the extra time there. Our guides Gina and Nikki were amazing. The knowledge, the fun, and they truly took care of us. I cannot speak highly enough about this tour. This was our first trip with Smartours, but not our last!”

smarTours 5 star review on 28th October 2021

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Posted 3 years ago

“The tour was excellent, with a wonderful driver, Erdogan, and a spectacular tour guide, Ali. We enjoyed all the sites, with great historical background stories. Some of the cities were quite distant from one another, and the drive was tedious, but the hotels and food were high quality for the most part. We would repeat with SmarTours in the future.”

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Posted 3 years ago

“The Unforgettable France tour was wonderful. Our tour director Patrick Fargier was really great, he went out of his way to make sure everyone’s needs were taken care of and we were all safe and comfortable.”

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Posted 3 years ago

“I have just returned from a most wonderful journey with Smartours to France. It was possibly one of the most outstanding tours I have ever been on. I felt so coddled by our tour director, Patrick Fargier. His skills and flexibility to manage not only transportation, food venues and local guides was amazing. This was my 12th tour with Smartours, and it keeps getting better and better. I am looking forward to my next Smartour.”

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Posted 3 years ago

“Mirna Bosnik was a wonderful guide. Informative, professional and charming. And what beautiful countries, Croatia, Slovenia and MonteNegro. Truly jewels of the Adriatic.”

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Posted 3 years ago

“Vinny our tour director was wonderful! Very knowledgeable warm and friendly. Our tour to Costa Rica wouldn’t have been as enjoyable if it wasn’t for him.”

smarTours 5 star review on 24th October 2021

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Posted 3 years ago

smarTours is rated 4.4 based on 1,665 reviews