soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am unable to review this product as I am yet to receive it! Having ordered it of the 23rd Janurary it still hasn’t arrived, despite 3 phone calls to your customers services desk and the promise that it would arrive by Friday the 2nd of February, here I am on the 6th of February and still nothing. I am unable to track my order because I was never sent the tracking email and I am tired of calling everyday to ask where it is. So that’s my review of this product. Thanks Soak.com!”

Helpful Report

Posted 7 years ago

“They didnt”

Helpful Report

Posted 7 years ago

“The holes on runner rails did not match up with holes in glass had to drill new holes in order for it to fit”

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Posted 7 years ago

“Still had no dispatch information after 5 working days so called customer service who assured me it would be delivered by their 8 working day deadline, on the Wednesday. Wednesday morning and still no dispatch information (as promised!) so I call again and they say they’ll check their deliveries and ring back, but no I had to chase to find it wasn’t being delivered and would be delivered on day 9! Poor communication, ordered elsewhere!”

Helpful Report

Posted 7 years ago

“Apologise and pay the delivery cost for me to return the goods”

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Posted 7 years ago

“By supplying goods on time and in excellent condition unlike recent orders that have been placed”

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Posted 7 years ago

“Soak.com need to look into customer complaints regarding faulty products, very unprofessional, having purchased several items in the past, I certainly won't be using them in the future!”

Helpful Report

Posted 7 years ago

“They never,and still owe me my refund,and will cost me as ill have to do something for my clients,to make them happy due to soak.com letting me down. cancel order and refund please. ive asked this 3 times already. ozzy russell seaside house the golden rd harris hs33dx”

Helpful Report

Posted 7 years ago

“We received the white drawers and basin but then you told us that the matching toilet with white box we ordered was not available. It was a very difficult phonecall trying to change our order to having grey drawers and toilet box which were in stock. You wanted us to wait and reorder the grey after we had sent back the white. However, on quoting the email that was sent to us explaining the delay which said we could change or delete our order you did eventually agree to sending out the new grey order immediately without us paying extra or twice! It would be good for us to have confirmation that you have not charged us twice for the mistaken goods! Not a very good experience from our point of view especially as we asked to speak to a supervisor or manager and this was denied. Gill and Paul de Sylva”

Helpful Report

Posted 7 years ago

“Paid extra to get delivery on time, did not arrive on date promised (10/1/18). Order turned up incomplete on Friday 12th (but no radiator) The valve was delivered (parts missing) Radiator turned up the following Tuesday 16th, nobody bothered to call me back. I e-mailed twice regarding the credit for failed delivery & incomplete radiator valve. I eventually spoke to Keely today (very helpful) She has promised to process the credit for both the late delivery & radiator valve. My general impression has been very poor, no one bothers to call you back or respond to e-mails.”

Helpful Report

Posted 7 years ago

“After over 2weeks item still not arrived”

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Posted 7 years ago

“Still not received item must be about three weeks now!, and shower only arrived a couple of days ago”

Helpful Report

Posted 7 years ago

“They didn't”

Helpful Report

Posted 7 years ago

“I just received an email asking to leave a review for this item. Unfortunately I can’t do that, as I have not received, it almost 2 weeks after ordering it, even though it showed the item as being in stock.”

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Posted 7 years ago

“They haven’t made me at all happy!”

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Posted 7 years ago

“Order wrong on two occasions customer service could not get 2 taps wright . Charged fo next day delivery order never turned up”

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Posted 7 years ago

“It made me extremely unhappy over a five day period and I spent more than the cost of the goods in aborted plumber costs and lost time waiting for delivery”

Helpful Report

Posted 7 years ago

“Very disappointed with the customer service. Needed to return a radiator as the description stated horizontal however it was vertical. Tried explaining this however was told that I would need to cover the cost or returning which is £13 for a £63 radiator. Won't be shopping here again!!!”

Helpful Report

Posted 7 years ago

“I had really high hopes for this company, as we are re-doing a house and wanted to put in multiple bathrooms. After a load of dud advice from their customer services, I have been charged for an order that has been cancelled by themselves - even though they said they would refund it. A separate order, which caused the second order got collected but the items were smashed up and needed to be replaced. A lot of bother! I would avoid and they still owe me hundreds of pounds.”

Helpful Report

Posted 7 years ago

“Most shocking company would never use again”

Helpful Report

Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews