soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick efficient service”

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Posted 6 years ago

“Ordering online was fine, until delivery of missing goods, followed by no contact as promised to reimburse costs of items not received Not happy”

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Posted 6 years ago

“An all round good experience”

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Posted 6 years ago

“Everything. Three times the product was delivered and each time faulty. Never using soak again.”

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Posted 6 years ago

“Good product, looked like the picture online, arrived quickly. Great service all round”

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Posted 6 years ago

“they never”

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Posted 6 years ago

“Good quality and service at realistic prices”

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Posted 6 years ago

“where do I start?? Probably with the absence of the hand basin with the order, then with the tap ordered being too small for the aperture in the basin, when it arrived, then when the replacement tap came it was the same model etc. During the delivery of the original order the delivery man managed to drop the shower package but on inspection it seemed nothing was damaged. Then I had a bad mishap with the glass panel and one got broken. Whether this was a result of the drop I do not know! But you were unable (?) to provide a replacement without ordering a complete new shower! Then when the reordered unit came you provided a new tray which was not required and so sent back! But I was still charged for the tray and after a lot of conversation etc got a refund for the tray but the amount refunded was for less than the cheapest one in your range??? As a consequence the installation took a great deal longer than it should have due to the delays. It should also be noted that the waste fittings supplied were incompatible with the existing pipework which caused a lot more delay trying to work out what the problem was before having to purchase a whole new waste system from the local plumber suppliers! So I was not impressed with your company after the ordering day! The telephone staff were polite but did not seem to have a knowledge of the products. So that caused delays with the installation. And when I asked about the return of the tap they told me to throw it away??? I was optimistic when I ordered the shower but the hassle I experienced has soured any pleasure I should get from the goods !”

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Posted 6 years ago

“Great products and customer service.”

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Posted 6 years ago

“The mirror was just as described, arrived very quickly, Excellent fitting instructions and appears good quality”

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Posted 6 years ago

“Everything I ordered for my Bathroom arrived safely, as arranged and very well packed. The delivery man was so helpful and pleasant. When I made the order the person I spoke to was so helpful and answered all my queries and made me feel confident ordering. There was of course an element of concern when the company was entirely new to you, and you are buying blind, but it was all unnecessary. The quality of all items is excellent, the vanity unit was just as the picture on line showed, in fact I have no problems at all. The fitters were very impressed also. I will most definitely recommend Soak.com to anyone replacing their bathroom. Thank you so much everyone involved at Soak.com and keep going as you are.”

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Posted 6 years ago

“WORST COMPANY I'VE EVER DEALT WITH! Soak.com have absolutely TERRIBLE customer service. They refused to reply to, or even acknowledge 5 separate emails I sent relating to products they supplied. AVOID USING THIS COMPANY!!!”

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Posted 6 years ago

“The delivery was finally made two days late despite my giving a weeks notice of the delivery day reqd. ( and paying for it to be delivered on the day requested , which has not been refunded to me as promised either) The job was then completed late , i have an unhappy customer and you have my money and clearly couldn't care less”

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Posted 6 years ago

“Very helpful friendly staff at the call centre. Delivery on time. Very pleased.”

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Posted 6 years ago

“Excellent product and price, fast delivery.”

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Posted 6 years ago

“You were very efficient with your sale, return, refund and reordering. Everybody I dealt with was very helpful and knowledgeable”

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Posted 6 years ago

“The radiator box was badly damaged which gave the driver and I some considerable concern and had to be opened to inspect, but all appeared o.k. ALSO the sink unit when come to fit had a second hand chrome stopper. However we were able to use it. The sink unit was a replacement as the first was badly damaged on delivery and we had to go through your photo system for returns. However all your people were helpful.”

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Posted 6 years ago

“Excellent value for money with bathroom fittings. Any issues we had were immediately solved by customer service.”

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Posted 6 years ago

“I paid extra for next day delivery. No product & no phone call to explain lack of delivery after staying in all day. No available customer service to contact on the delivery date. Had to wait 3 further days for delivery, which meant further cost for plumber. Customer service promised a refund but I am still waiting.”

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Posted 6 years ago

“Great value for money but a bit of a hiccup on the delivery.”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews