soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery men were brilliant. So helpful. Arrived within about 10 minutes of start of one hour delivery slot. Offered to carry the very heavy parcel to wherever I wanted.”

Helpful Report

Posted 6 years ago

“They did not make me happy. I ordered a bath which. Was meant to come with a panel. The panel never arrived. It took multiple emails and lots of time chasing to get it sorted out. Nearly 2 months after soak took my money I finally received my bath panel. Customer service people tried there best but communication between departments seems non existent. Would not use again.”

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Posted 6 years ago

“Love our new mirror, looks brilliant and the lovely glass shelves. Also loved the price so reasonable.”

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Posted 6 years ago

“The toilet seat did not fit the unit ordered and when my fitter explained it to your customer care lady she was extremely unhelpful and refused to speak to him further. I then spoke with her and she was very unhelpful. Eventually she offered to send another seat, which was identical and hence still didn't fit. We had to go out and purchase our own seat in the end from another supplier in order to use the toilet! Also the dark grey finish on the unit easily scratches and it is white underneath! Very poor quality for the cost - would have expected much better.”

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Posted 6 years ago

“Good products comparatively prices”

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Posted 6 years ago

“Took 3 delivery’s numerous phone calls and emails to get everything I ordered, everyone seemed to deny all knowledge of what was missing and why, if I hadn’t unpacked and tried to peice together units I would have no idea what was missing until my carpenter had started. Second delivery and I noticed still there was a basin missing and I hadn’t been told, 4 phone calls and I found out it had been smashed, WHY DID NOBODY just inform me and rearrange delivery. So stressful when I order a vanity unit with one code I had no idea how many boxes and parts it would come in so how am I meant to know if I have everything! I asked for a gesture of good will and was told maybe we could sort something about delivery charges...it was free delivery...I give up.”

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Posted 6 years ago

“you didn't”

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Posted 6 years ago

“Easy to order! Very quick Delivery & exactly as described. Would use again”

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Posted 6 years ago

“Faulty products horrific customer service”

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Posted 6 years ago

“Got toilets on time and good value no problems”

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Posted 6 years ago

“Fantastic product. Customer service second to none AAA++++”

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Posted 6 years ago

“Shocking throughout. First order the delivery team dropped the bath, smashed it and needed to send another one. They also forgot the shower on the first delivery On the second time of asking they delivered the bath, but forgot the shower again. The delivery team on this one sent a text late at night with a small window, without me agreeing to a time All annoying as I needed to be at home from work as they didn’t do a weekend or out of hours slot Customer service useless as you use an independent company, so I had to try and get hold of them (I would recommend changing these) The bath also has a blue stain on it, but I couldn't be bothered to deal with soak any longer Quality of products other than that fine”

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Posted 6 years ago

“Very poor communications, 5 items damaged in transport. In general, very poor service and would not buy again from Soak.”

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Posted 6 years ago

“A complete farce from start to finish. Lost my order with courier, couldn’t replace for weeks. When the time for replacement came said it was delayed yet again and then, the next day, dispatched it. Took many, many weeks to get a refund for something never delivered and had I not rung every week and hounded them for the return of my money I wouldn’t have got it. I would not deal with this company again under any circumstances.”

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Posted 6 years ago

“Great service, prompt delivery and responded well to problem with unit.”

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Posted 6 years ago

“great item and good price at soak but I did think that there should be a free delivery when spending over an amount as this puts the good price of your items or item up once added with delivery charge then making a good price disappointing .”

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Posted 6 years ago

“Nice products, fast delivery!”

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Posted 6 years ago

“Customer service was excellent and replacement sent without delay”

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Posted 6 years ago

“they havent”

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Posted 6 years ago

“Excellent product”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews