“I had an eye test and requested varifocal contact lenses. My original private optometrist had said that I wasn’t suitable for contact lenses, so I thought I’d try specsavers to see what they thought. I told them initially that my optician said no to contacts, they weren't worried. They tutored me to put them in and take them out, then sent me on my merry way.
I went to meet a friend for coffee… it started to go dark. The drive home was the scariest drive I’ve ever experienced! Not only my vision but my perspective was hugely impaired. I couldn’t tell how far away cars were in front of me. I slowed to 30 on a 70 to enable me to get home .
I also compared my prescription. They were totally different .
Specsavers was 150 125 distance 175 175 near.
Local private optician 125 distance 225 near.
The glasses the private optician provided me with are perfect sight wise.
How can contacts be prescribed for people without testing the sight?? I cannot fathom this.,I’m so relieved I managed to get home in my car..”
“My review is regarding Home Visits for Housebound people
My wife waited for her visit was given the wrong information to start with so when they came they were in a rush just guessed how to adjust her prescription for her glasses and got it so wrong
Now she has to wait over 2 weeks for them to come out again never mind after how long she will have to wait before she gets some glasses she can actually see through and are comfortable
She has have heart failure , Autism , Diabetic to name a few all her support is on line and she is left weeks now not been able to access it as she cannot see the laptop for long to do so they know all this but just say sorry
When you are suffering and the errors made are theirs sorry does not help her one bit
I am not sure we would bother with them again they seem to not be able to understand the hardship they leave people in and the affect it has on them
Date of experience: 21 September 2023”
“Home visit was quick payment taken from bank very quickly and still no glasses after a month a disgrace. A total con would not recommend this service to anyone. Total lack of contact when trying to speak to anyone. DISGRACEFUL”
“My wife attended an eye test at Costessey Specksavers and chose 2 pairs of glasses from the £69 range, she mentioned that a requirement wad for a pair for reading and a general pair.
She was supplied with 2 identical general pairs.
Upon taking them back she was informed for the first time the £69 range was only provided with identical lens.
They extracted a further £39 from her for a reading modification to one of the pair.
I smell ripoff, glad I was waiting in the car, someone might have been given a piece of verbal.
N
BE AWARE THE 2 FOR £6 9 RANGE IS 2 THE SAME ONLY.”
“Very disappointed as I went in to book appointment and chose a pair of glasses which I asked them to keep as only pair I liked, they said they could put them aside for me but on day of appointment the glasses were nowhere to be found, they had been put back on the stand and they no longer had them as they had been sold, why say you will keep when you don't actually do it, won't be using spec savers again after this 😢 😞”
“Never will I visit the Aberystwyth store again agressivse staff, I was messaged to arrive 10 minutes early to my appointment was kept waiting for 25 minutes and when some girl came to get me she was pushing eye xray I said no was moved on to someone else to test my eyes, questioned about medication for blood pressure insisting I see a doctor even though I told him my blood pressure was under control, the he wanted to know my blood pressure readings after this insisting on seeing my glasses then when he got to the eye test very rushed and insisted i chose a number for the lens, when I told him the looked the same he got agressive and told me to choose one. We got to the end of the eye test he then told me he was printing my prescription and I was to go and sit down and wait for the prescription I asked how long it would take as I had another appointment at 11.00 am ( it was now 10.35) I was told at least half an hour when I asked why he could not give the prescription to me as now it had been printed I was told the optitian had to sign it. I was told come back after that appointment, as my 11.00 appointment was out of town I would not be going back there after. Very rude and is it acceptable to have to wait around for incompetence staff. If the experience had been good I was going to buy veryfocal glasses and try contact lenses.”
“Booked an appointment via the online system. Specific stores only have audiologist appointments on certain days so just went for the store with the date/time most convenient to me. I was willing to travel. Less than 24hrs before my appointment I get an email full of questions and a little sentence at the bottom just generally dropping in that I had a new appointment date and time as they didn't do initial hearing tests on the date I'd booked. To be clear their system suggested this date and time to me. Anyway, won't be attending this new appointment and will use a much more professional service in the future. Save your time and go elsewhere!”
“Worst customer service, ignore my calls and give excuses wait for text. I paid £39 upfront for new lenses to be put into my frames on 9th August. Assistant wrote 24th August collection date on my receipt. I have been waiting 5 weeks, i have been ringing every week asking where are my glasses. My frames were not sent off the lab and it has been sitting in the tray for 5 weeks. I want a full refund and compensation for wasting my time.”
“I purchased three sets of glasses - one for reading, one for driving, and one pair of sunglasses.
However, I have been facing issues with all three sets of glasses. The driving glasses have been particularly problematic as the arms have fallen off three times.
The sunglasses are not of good quality as one lens is blurred and I have been told to adjust to it. As for the reading glasses, their lenses have fallen out on several occasions. and add insult to injury the so-called anti-scratch coating is peeling off all of them, not the sunglasses as I can't use them!
It is worth noting that these glasses were not cheap. In the end, they replaced the frames on my driving glasses, but now the nose bridge keeps coming loose. It seems there is little regard for quality.
Not impressed at all with the quality they have supplied.”
“They ruined my frame because staff not trained enough. They didn’t know the frame I chose for my bifocal is not good.when ever I used that glasses I started severe headache, they accept their fault but to fix that problem they been asking to pay again.
I tried to explain but manager of that store said that she will ask staff about that issue. Apologie. But still they asked me to pay. I really don’t understand why.
I’m very disappointed for their service and waste of my money.”
“firstly the eye test was not thorough second they did not seem to have the frames i wanted encouraged me try the one they had which does not fit comfortably and when the new glasses came the prescription was wrong I could see better without them I now have the right prescription now but still the frames that i do not like I am considering asking for my money back it is not cheap”
“I have used specsavers many times for my glasses. Usually my experience is excellent but this time I was very disappointed. First was the day I went with my husband to get our eyes tested and to get new glasses. The best way to describe the experience was very rushed. They asked us could we both go in together which we agreed to but both of us felt the same afterwards, we were treated as one rather than two and both of us felt we got half the normal service. Then the collection of our glasses is where it unravelled for me. We arrived two weeks after our glasses were due for collection as we didn’t get a call or message to say they were ready. My husband’s glasses were there but one of my pairs was missing. The reason for the absence of these glasses didn’t make sense, something about a crack appearing in the lens that morning as they were making them in the laboratory, remember this is two weeks after they were supposed to be ready! The lovely girl assured me she would get someone to ring me when they were ready for my next collection. No call came. Considering I was spending over 700 euros, I feel it was a very poor service and doesn’t give one confidence in the product. I don’t live in Dublin so each time is a trip. Honestly, I’m not certain if I will ever use Specsavers again.”
“I arrived at Specsavers Fuengirola a few minutes before my appointment was greeted by my name and ushered to a darkened room where Louise did the preliminary tests. She then introduced me to Amina, the optometrist, who went on to do a thorough eye test. Amina gave me easily understandable explanations and recommended that I get the new prescription but understood my reason for not doing so at that moment. John then went through the cost of the spectacles and gave me a written breakdown of the cost of the new glasses and told me to return whenever I was ready. At no time did I feel pressurized in any way to fill the prescription. I felt very comfortable and at ease throughout. I have been going to the Fuengirola branch of Specsavers since it first opened and shall continue to do so. Thank you all.”
“Optometrists were very good. Sales, not so. Suggested I obtain a frame elsewhere, which I did, then they said they couldn't fit lenses to it. I did that elsewhere too (varifocals). Visited again to see if they could provide simple single vision frames and lenses as I was attracted by the £69 two for one offer. Turns out it's extra for scratch resistant lenses, and extra for tinting, etc. The cost swiftly exceeded £150. No thanks.”
“Spec-Savers Moreleta Park. The service I received from spec-savers was just wonderful. From the ladies at the reception where I booked the appointment to the last interaction when I received the glasses. The ladies went above and beyond to interact, explain the eye procedure, and assist us in getting the right glasses. Keep it up ladies, you are a great team.”
“Went for an eye and contact lens check on Sunday at Specsavers and I was very impressed with the service I received from Daniel . He suggested I needed some eye drops which zi purchased . The next day I tried to use them and couldn’t get them working so I returned to the shop today and explained I couldn’t work the bottle and could I have a different type of bottle that I could use . I was told that they wouldn’t do that as I had opened the bottle but of course Zi did only to find it wouldn’t work . He squinted it on his had which Zi could do , however when it was over my eye it would not work . He asked a colleague who I assumed was in charge and he didn’t even lift his eyes up . He just said no .
I was upset by his attitude and left the shop and went to the pharmacy in Tesco who very kindly showed me how it worked . Just a little kindness and customer care was all that was needed . I won’t be going back to specsavers where I have contact lenses and 2 pairs of glasses . I hope someone learns something from this review .”
“Had been with this company for many years, and then get completely let down with poor service in regard to broken glasses, frame failed after 10 months through a poor weld on the metal. Go into store to get fixed and the told
1. Cannot repair
2. Discontinued not available
3. Have to choose anotther pair, with impression confirmed at no cost to me.
Revisit Witham store to choose glasses only to be told I have to pay for the lenses and that only the frame is covered.
How can you sell a product and then say you dont cover half of it??
Cancelled my account, not impressed by response or service offered.
Disgruntled in Essex”
“My father is 97 and suffering from dementia and lives in a residential home.
Specsavers visited to give people an eye test.
They tried to convince him to spend £340 on 4 glasses. They doubled his order in case he lost one. Definitely a case of sale before customers care.”
