“Bought my first pair of varifocals from Specsavers and paid close to £300 for them along with prescription sunglasses. I have been a customer with them for almost 20 years but on my last visit I felt there was a lot of upselling whether it was additional testing or products. It took 10 days for my glasses to be ready to pick up and straight away they didn’t feel right. The assistant assured me it would be because of the change of lenses and to give it a few weeks for my eyes to adapt. 6 weeks later I cannot read with them or use my computer. I had a H&S assessment completed at work to make sure everything was ok but I still couldn’t see the screen properly and after wearing them for more than 5 mins I was getting pains in the right side of my head/face. Popped into Specsavers today as I feel 6 weeks is long enough to make an informed decision and could not believe the poor customer service I received. The girl asked me if these were new glasses - I said yes and you should be able to see that from my record. She asked if these lenses had been removed and new ones fitted - I could not believe what I was hearing. Twice she went off to check I had the right prescription- which it was. Then she re-measured the frames on my face and couldn’t find anything wrong. She told me I might not be moving my head enough with them or my computer is in the wrong position. Highlighted again that I had an OHS assessment completed last week and everything is fine and I told her that I do move my head - you have to with varifocals!!! Said to her that I just wanted normal lenses and I will deal with the distance issue and she said she would need to charge me £90 for new glasses. I asked why and she said moving to an intermediate lense with the anti glare coating was £90 and I would need 3 pairs to replace the varifocals. Told her that this was ridiculous and I wanted my money back and I wouldn’t be paying for anything. Did get my refund but what concerns me is they were not prepared to retest my eyes to see if these optician had made a mistake and would have charged me an extra £270 for glasses when their specs were not fit for purpose. Avoid at all costs. Go to an independent and give them your money rather than this rip off mob.”
“I purchased glasses a few months ago and Marci assisted me through the whole process. I was very pleased with the service and products. Will definitely be back again after my cataract surgery for a few new pairs of glasses.”
“The sight in my left eye had deteriorated to i went to Specsavers in Bromsgrove. I told the Optometrist that my left eye was very clouded, i explained i had had contracts removed in both eyes 18 months before 'under Alcester Specsavers. I had eye tests (even paid for the enhanced test). I was told everything was fine and i was sold glasses, 2 pairs for £90.00!! until i got to checkout and told with the lenses they had recommended the cost would be £452 "shocked or what" I settled on one pair costing £293. When my glasses arrived i tried them on but couldn't see, i was told to wait a couple of weeks and see how things go. Two weeks later, no change, so i went to another opticians for a re-test, only to be told i should never had been sold glasses as i required YAG Laser treatment, as a membrane had grown under the new lenses in my left eye (common after Cataract surgery) I complained to Specsavers and got my money back. Yesterday i had YAG Laser treatment and my vision is so crisp and clear. Shame on you Specsavers how many old people would excepted the situation and not complain. Disgraceful”
“I booked an appointment online for an eye test. My appointment was on Tuesday the 15th, the staff at Bethal mall were amazing. We had issues with my medical aid, they searched, made calls until I got assisted. Sonto Xaba the optometrist is awesome together with the 2 ladies at the front desk. My glasses came back Yesterday and I'm super happy
I now see very clear, red is so beautiful I don't even know the last time I saw it that way 🤣🤣❤️❤️❤️”
“I went to Bethnal green specsavers on the 11. 10. 24 & I was seen by Samit, I have suffered with bliphrightas for many year. Samit took the time to explain how to manage my problem & this has helped me so much, I haven got that regular gritty feeling. I just thought I needed to say thank you so much my eyes have never felt better. Thank you Samit x”
“I attended Specksavers Cheetham Hill Fort shopping centre this afternoon.I was so impressed by the professionalism and helpfulness of all staff. I must add that both Matt and Muhammad were so attentive and gave good advice and made my visit a pleasant one. I left with the knowledge that my custom was appreciated and I will certainly recommend this team at the Fort branch Cheetham Hill”
“I was. Told if I selected from a certain range of glasses I could bye one pair and get one pair free. It wasn’t until I went to pay that they told me only the frames. We’re free. My total bill come to£380.00. I will never give them the opportunity to con me again.”
“If I could give zero stars I would. The customer service is shockingly bad considering they are the bigger of the two specsavers in Croydon. I would honestly advise people to go anywhere else but here.”
“Rang for some new batteries . The stupid message said busy . Fair enough but no hint of where i was in the queue. So left a message , said they would ring back but still waiting . My nearest audiology department is 22 miles away . The one in evesham is closed . When i reported my aid wasn't working the audiologist didn't seem to care less . She said it’s fully functional. I know it isn't because i cannot hear anything from it . I gave up and left before i lost my temper . This was a while ago and to repair it i have to get to worcester which as i said is 22 miles away . Complete joke of a business ,go somewhere else .”
“I attended Specksavers Cheetham Hill Fort shopping centre this afternoon.I was so impressed by the professionalism and helpfulness of all staff. I must add that both Matt and Muhammad were so attentive and gave good advice and made my visit a pleasant one. I left with the knowledge that my custom was appreciated and I will certainly recommend this team at the Fort branch Cheetham Hill”
“5 weeks ago(imm 45,from Scotland,plese forgive seling mistakes for due to Specsavers I've recently had to go the "one eye" rout)I went to Specsavers cos I had new floaters. Was examind and told all parts of my eye were not just fine but healthy.
Not convinced I sspent 5 weeks at AandE and even my doctors,finally 8 days ago tommoro I was back at Specsavers, detached retina. Had extensive surgery 2 days later,current blind in right eye,if all goes well I'll get some,maybe most back in 6monthss,or I'll just be blind in right eye.”
“Went for my eye test yesterday appointment at 11am I sat for 20 minutes in the waiting area, I then approached someone to shop them my appointment to be told I will see if I can get someone to do it, clearly appointments are beyond this lot, I will go elsewhere from now on”
“I asked for a quote for the £70 buy one get one free range, with one pair being bifocal. I was quoted £120. I suggested to the staff member that if I changed the bifocal pair to straight distance glasses, it would save £50 (for the bifocal extra cost) and he agreed. When I sat down with another staff member to finalise my order, I was told the £70 bogoff deal doesn't apply because of the different prescription which doesn't make sense. So I left the shop (in Hempstead Valley) and bought my glasses in Vision Express for £87.50.
I dislike a) being misled and b) the constant efforts to upsell in Specsavers. I certainly wouldn't go back.”
“I made a phone call to the store at walsall spoke to a female staff member about my hearing aid,she said she would call me back as soon as the audiology was free,and of course no call back,this isn't the first time this has happened”
“Will not say happy.
Disappointed actually.
Recent experience was too much technology.
Initially sat on chair which was too low to feel comfortable on.
Analytics are fine to some degree but my main question is:-
Why was I asked to pay £267 when, having been told my eyesight hadn't got worse that much ?
Why did the practioner who carried out the IT exam referred me to hospital?
Why did the salesperson quote a ridiculous price when I only needed lense replacements ?
Confusing and disappointing.
Feel that the emphasis is on hard sales targets somehow aiming towards private clients because of NHS crisis”
“Just seeing a lady comment on how bad worthing specsavers is, I can confirm this too. Optics is a small world and the optometrist director “dennis” thinks he has an amazing reputation with him proud to hold 100percent conversion rate but in actual fact his patients go elsewhere and then other opticians have to explain to these poor people that you should never have been sold these glasses in the first place because you have cataracts. Avoid specsavers worthing if you want real patient care.”
“I visited the Farnborough branch of Specsavers to have my eyes checked. The hard sell began before I had even had my eyes tested. As I need varifocals, the salesman was trying to sell me £215 technical lenses even though I didn't need such a high specification. It was then suggested that I could do with 3 pairs of glasses. I then went for the tests and the optician herself was professional and excellent. Coming out of the exam, the super salesman would not leave me alone to choose new frames and was pushing for me to pay for top of the range add-ons. It was when he mentioned that I needed the 'Ultra Clear Superclean' treatmentas this 'treatment' made the molecules of the reactions process to work faster that I had had enough. As I needed glasses urgently, I have now rejected his offers but still spent £380 for twos sets of mid price frames with the new lenses. I won't be going back in the future. Hard sell before the tests? Oversell before and after the test? I don't think so.”
“I recently had a fantastic experience at Specsavers, New Plymouth Devon Street store. After months of searching for the ideal glasses to address my specific eye issues, their team was incredibly patient and supportive. They took the time to explore every option from Progressive and even contact lenses and ultimately helped me find the ideal pair of Bifocal as a solution. Their kindness and dedication made all the difference. I can't recommend them enough!”
