“I have used specsavers for the past 10 years and they have been ok but this last time I went to have an eye test and paid £255.00 for two pairs of glasses 1 long distance and 1 reading glasses 🤓 I asked them to be thinner lenses as they won’t rub the top bridge of my nose as the older glasses were heavy I also asked them to be tinted. I went back on the 16/01/2025 to try on and collect my new glasses 🤓 and the long distance ones were brilliant 🤩 thin comfortable and tinted , the short distance ones were like my my old ones heaven and not tinted I did say that I was not happy with them as I wanted them tinted and thinned but they were thick and not tinted I was escorted to a chair I waited about 15 minutes so I got up and there were three women discussing what to do I didn’t want to cause a problem so I told them I will take them and throw the thick glasses away as they would be no good for me and then left as I didn’t want to cause a problem to specsavers as there was a lot of people there”
“Terrible - I arrived for an appointment. Had to wait. Asked for the ladies toilet. There was none.
This is third world!!
I am older (like most of your customers ?) and cannot wait.
I was embarrassed - and so were the staff.
A spanking new building - very impressive as long as you are a robot”
“I have been a customer for years always costing about £300-£500 for my glasses but their lenses have changed they are terrible a soft cloth marks the lenses mine look like a skating rink after days even though I look after them I have to bear these for another year WILL NEVER USE SPECSAVERS AGAIN SEVERELY DISAPPOINTED”
“I ha e been a SpecSavers client for many years and I have never been disappointed. My latest visit was about a weekend ago. SisGugu, you are song tune with your trade, thank you.
Faith Themba my sister, you always served with a smile. Your insight and willingness to go an extra mile does not go unnoticed. Thank you so much and continue making SpecSave thé brand.”
“Absolutely diabolical customer service. Went for an appointment at 10 to be told it was 9.40. I had an email confirming 10! Their representative told me it was 9
40 on their system as if I cared!! No apology
Eventually just an email to say sorry I had cancelled my appointment. Will never use them again.”
“Sadly been ripped off 3 times here in different stores. Couldn't use reading glasses as could not see out of the right eye. Just had a new test from a new store and although reception guy was good I was told that my eyes have significant change (I doubt) came away £105 lighter as a pensioner couldn't really afford it as was told new lenses are a bit thicker and wouldn't fit old frames. Felt ripped off. Also told I have to go yearly as pressure in 1 eye. (not!. Stuff specksavers”
“Came to get some glasses for my daughter and the member of staff clearly did not want to be in work. The help we got was useless to say the least. Very disappointed ☹️”
“Don’t waste your time with these joeys booked an eye test and because I wasn’t on the system they expected me to come for another appointment the day after, not happening I will now book with local opticians your loss”
“Very bad people , they turned into cowboys trying everything to grab your money and charges you for stuff you didn’t asked for , the Harlow branch are more a shady car dealers than specsavers”
“Finally got an appointment which was then changed to a week later which was changed again. Sat down with the audiologist for my appointment to be told I needed my ears syringing which would cost £60 which would have to be booked and I would have to rebook this appointment- I'll go elsewhere”
“I used to work for this company and it saddens me as an optician that these horrible car salesman directors have zero patient care and selling thousands of glasses to people that they do not need. I had to leave this company as a professional who is bound by a code of conduct and puts patient care first! be guaranteed to be sold varifocals or office lenses when all you need is a simple pair of reading glasses. All specsavers directors should be absolutely ashamed and we must all come together and stop supporting them! There are so many other opticians from david clulow, vision express, independent practices! Choose a practice that has time to sit down and invest in your care, not somewhere that tells you to buy a pair of glasses to match every outfit of the week!”
“I went spec savers yesterday they were so helpful the opthamologist was lovely she told me needed glasses which i hadnt worn for months i got to pick out glasses that i liked i had noticed my eyes had changed i had been getting headaches i would recommend spec savers waltham cross nicky cory”
“horrendous service from spec savers Hampton Peterborough
With my wife for eye test, spent £395 on two pairs of glasses for collection at 11 am 27th December 2024.
10 days or so before collection date spec savers telephone to say they had incorrectly measured my wife’s eyes for glasses so she had to go back in to be remeasured - no apology offered.
Went in today for 11 am collection appointment - waited for 45 minutes - nothing was done until complaint made.
We were told they were busy - So why make appointment times for customers they cannot meet?
Overall, the service from Specsavers is absolutely shocking - very keen to sell and take the money after that they just don’t care.
No offer of compensation and no apology.”
“Was told I needed distance glasses along with my readers and was highly recommended to get varifocals spent a full month trying to get used to them ended up going to doctor with severe headaches and dizziness returned to store has another eye test and was told I didn’t need distance a disgrace of a company never again avoid.”
“Bit of scandal really.They invite you for free NHS testing, somehow convince you for extra tests and for buying new glasses which you really don't need.My wife and myself had similar experiences.Today my wife paid £232 for new glasses after going for a routine NHS eye test”
“Brought to sets of glasses, with 6 months one pair the lenses went crazy cracked, had it replace 6 months later under warranty now that replacement is doing the same.
The second pair the leg fell off had that fixed went in to pick up and enquire about the other pair with the crazy cracked lenses they declined. over all a very bad experience.
when in South America or europe I get a set made the quality is far serperior.
I will not use specsaver nor recommend them it doesn't matter what branch and the whole product is purely profit drive with no concern about customer. over the 10 years
my wife and I have spent circa $3000.00 as we buy there top range glasses with all the frit. So F@*K specsaver weill go to our local OPSM optometrist”
“I wish I could give a lower star for the way I have been treated at Specsavers, Sunderland.
I did a detailed eyecheck that was fully paid for and got 2 pair of glasses as well.
For some reason, your team have refused to offer me a detailed copy of all my eyetest results that I needed to be referred from the GP.
Nobody seemed to care about what I needed or willing to help me. It's been a regretful and terrible experience especially for a customer that paid fully for services.
Till date, nothing has been done about my request even after submitting a letter from my GP which was rejected as well.
I hope someone sensible and willing to help sees this.”
“Sainsbury Kidderminster had absolutely terrible customer service along with dirty equipment I had to clean myself because the lenses were smudged and dirty .
This has resulted in a incorrect eye test and of course it is not their fault because I have chosen to get my prescription filled elsewhere due their extortionate prices.
It was was interesting that customer services were surprised that I rated Asda very highly when their own ratings are 2.2”
