“I went in today into Spec Savers store in Coquitlam Center,Thursday 8th August 2024 @ 11:20am for my appointment to pick up my two pairs of prescription glasses. I had spent over $1000 dollars on them. The girl said do you want a bag for those glasses? I said yes please. She said you have to pay .30cents for the Bag. She looked at my Bill and said you didn't pay for the paper bag it doesn't say on the Bill. I'am disabled with a cane and have one set of hands left. I had to carry them both by one hand because I had no change on me to pay. I don't think I should pay .30cents after spending over $1000 Dollars. I've never been treated this way before in any other Spec store. It's Disgusting to be treated this way. Luckily I don't have to go back for another two years. I would not recommend that store.”
“At first eye test I was told that I needed new glasses. When I collected them they were no use so a second test was booked. At this test-done by the same optician- i was told that i didn't really need new glasses and she gave me a new prescription which was the same as the glasses that I had been wearing for the past two and a half years. So I have been conned out of over two hundred pounds by Specsavers in Elgin. Avoid this store at all costs or you may be conned like me.”
“Specsavers Ipswich I feel mislead me and didn’t point out important information when buying Glasses, have been customer do many many years as well as all may family that a lot of glasses.
Very disappointed with manager.
Will not be going back and I’m sure I’ll convince my family and possibly friends not to as well.
Some times it not about the money it’s the principle.”
“My wife and i had an appointment today at the same time my wife paid £20 for extra Oct test but I never we are both convinced we had exact the same test, the young man who rushed my test asked me if I drove, when told yes he told me I was close to not be able to drive and needed glasses to drive and too buy the more expensive as they would have a free anti glare film for night driving, I only ever buy 2.5 cheap readers that I rearlly need Will Not Use Specsavers again”
“As opticians, you imply that lens don't fit frames unless they are thinned at an extra £100. I currently have a pair with one lens fitting well and the other not without paying any extra for that one lens. ????”
“I received Micro suction ear wax removal given by Jacob (southampton central).
The treatment was efficient and professional.
the information on how to keep my ears healthier was usefull.
Jacob has a professional, informative and friendly approach to his work.
Thankyou.”
“Secunda Specsavers are and totally unprofessional. Not giving their patients the correct prescription and make them come back time and again. I personally know about 4 patients who had numerous issues. They are rude especially the ladies at the counter. Not even talking about how they lie to their patients just to make extra money and shunt them around. They don't even deserve 1 star. I am posting on behalf of the patients I know. I will never go to them.”
“Three home visits cancelled by Specsavers. Last one no-show and no rescheduled appointment. Rang local number 01446 508128 and on-hold for 18 mins before being cut off . Need urgent appointment due to glaucoma and aged 95.”
“I went into Winchester branch for an eye had some new glasses ordered I have to have complex lenses which made it complicated but zadine who served went above and beyond to sort everything I needed and is valued member of the Specsavers team”
“They have 1O0 days where you can change your frame, which is really good unfortunately only has came back and after 3 months im still waiting for my other pair, visiting them weekly in hythe branch , they will always say they will check what has happened to it, im not going back there anymore,”
“Requested a home visit. Then had to call as nobody turned up only to be told someone was ill and they booked another appointment. Day of new appointment came and yet again nobody turned up! Called again and they said the appointment was never booked. Useless service and staff. Save your time and go elsewhere.”
“Excellent eye test.
However ordered new glasses ( Dalkeith Midlothian).
They apparently phoned my house BUT did not leave a message on answer machine. I had to chase it up.
Disappointing”
“If I could, I would give the staff a 5 star review, they did their best to solve the problem. After 3 remakes of the lenses and despite my optometrist's note to match the curvature and lens thickness, the glasses made for me were very difficult to wear, there was blurring at the peripheral, the progressives caused the floor to seem wavy, there was only a small section that was clear. My prescription was blamed went for a retest, not much difference.
Let me make it clear I have been wearing glasses for over 60 years and know very well how they should be. I did say at the first pair that if the frames were not compatible with the prescription , no problem I would pick something else.
First pair letters on the signs in the store were doubling, and driving only looking straight ahead was it clear tried for 2 weeks to wear, because they wanted me to 'adjust'. I returned and they redid the lenses.Put 2nd pair on and when I stood up total loss of balance, again only small section of lens clear, 3rd try lens upgrade, and after 4 weeks 'adjusting' a lot of eye strain and in total frustration I put my old glasses on and have not gone back.
So my benefits were used up and have since bought new glasses out of pocket somewhere else and they are exactly correct.
After speaking to professional, lens quality can make a big difference when you have astigmatism.
Again kudos to the staff as they tried to fix a product that was not the quality needed.”
“Can't see clearly through new glasses old ones are clearer, but they said they are right prescription, how do they know what I can see! Don't even offer me another eye test.”
“With personal complications they sorted my problems out over a period of months, supplying me with different prescriptions until my eyes were better and with no complaints.”
“Lens of glasses were too strong to even focus. Got told by a very unhelpful person that I had to take them. No help, no advice. Useless crappy customer service and now left with useless crappy glasses.”
“.very bad time keeping for appointmentWaited for 35 minutes for eye test. I had to ask for my prescription as I was not given it. On the plus side very helpful in choosing new frames.I feel the whole place was just too busy to cope with everyon.”
“eye examination this morning with Jonathon really nice man very pleasant we had a laugh while chatting , meticulous eye exam very good advice , Maddy helped me choose my frames very helpfull and professional advised me what frames and style suited me im delighted.”
“My grandson had some glasses the arm came off they refused to mend them he had them in September only July now and told out of warranty it’s a disgrace he is 6 years old and now has no glasses will never go back to this company and I will be telling anyone going to this opticians to avoid it”
