“Worst Experience and Very Rude Customer Service from Jessica ilford branch. We pop down to collect our 2 pairs of designer glasses, to our surprise it was handed over in a ordinary case. We ask for our designer cases which then was brought over to us. Glasses were handed to us without any sort of formal presentation of the glasses nor was asked to try and check. Upon checking the glasses, both had couple of plastics stickers between the frame and lenses. When this was brought to the staff attention, they just pop the lenses and took the plastic off with their nails in front of us then handed back to us and we done this over and over again 4 times as they could not be bother to check the glasses nicely. After the fourth times, we showed them that there is still stickers on the side and with much anger the staff pop the lenses and cracked the frame in front of us and handed us the glasses. Upon refused to have the glasses in such a state and with such rude behaviour from the staff, I was told if I don’t want it then get a refund. I am diabetic and needed these glasses for work purposes and waited over 2 weeks and they were careless. The Manager came and made a complaint straight away but he says the staff were doing it the right way with their nail and pop the lenses in front of us rudely and this is specsavers way of taking plastic bits in between frame and lenses. They kept both glasses and we left very disappointed and the Manager ask us to come next day for the refund and did not even cared to ask us if we needed a replacement and not even an apology were given by the staff and the Manager. Stay Away from Ilford Branch Specsavers.”
“If it was possible to give zero stars I would! The worst experience ever! I’ll try and keep this review short but it’s going to hard, got my glasses and I couldn’t see out of one eye properly as it was blurry so I went back to SPECSAVERS and after waiting over half a hour they said could I not just put up with it !I was flabbergasted at this remark ,, and so they sent me to Bolton as they was saying they think I have characteristics! So I had to have a day off wrk and the results were NO I DIDNT HAVE CHARACTERISTICS! Also one of the lenses fell out of the frame (very cheaply made) witch they told to call at the store and they’d replace it for free,, well I should think so I’d only had them a couple of weeks, but when I got to the store it was a different story ,, they actually made me pay!!! My daughter went mad ! £25 to be exact, and I’d payed well over £200 for these rubbish glasses that were falling apart and that I couldn’t see out of! They then gave another pair of glasses that I still couldn’t see out of and they was all wonky not sitting right at all on my face ,, at this point I gave up ! I was sick to death of going back ,, also the store was always VERY BUSY ,, and at a glance and not noing nothing you’d atomically think “o this is a good shop for glasses it’s so busy”! But please don’t be fooled this store is so busy because of complaints! Asda pilsworth is a far better place top class glasses and so much cheaper,, a load of amateurs at SPECSAVERS,, stay away ! But if you want to waste your hard earned cash with something that will end up in your bin get down there ,, can’t stand to hear the name SPECSAVERS!!! Absolute joke !”
“I think Crawley Specsavers have sunk to a very low level, on Sunday 2nd May 2021 they telephoned a very frail 91 year old Lady and badgered her into making an appointment for an eye test just so that they could sell her spectacles ( she telephoned me with regard to this in a very distressed state) SPECSAVERS IF YOU ARE SO DESPERATE FOR BUSINESS THEN CHECK YOUR CLIENTS AGE FROM YOUR RECORDS, DON'T PHONE AT WEEKEND BETTER STILL LET YOUR PAST CLIENTS CONTACT YOU IF THEY REQUIRE AN EYE TEST. TRY PUTTING PEOPLE BEFORE PROFIT”
“I had new reading and driving spectacles. Both pairs gave me blurred vision and actually hurt my eyes after a few seconds. I was told that I "needed 2 weeks to re-adjust". RUBBISH they are not fit for purpose and I can't use either of them. I can read anyway without the reading glasses. Forget the "2 weeks to adjust" I want a full refund.”
“Caerphilly branch.. Terrible customer service...do not listen to customer when told that it is impossible to see through glasses.. staff having to follow the protocol being made to look incompetent .. the customer its being served by text book trained robots..if you value your sight avoid specsavers”
“I ordered two pairs of glasses on 18th March. I called to collect them on 1st April. They had lost one pair and said they would mail them to me. After several calls, they said they had sent them on 21st April using DX. They never arrived. After several more calls latterly to Supervisor Stacey (no surname) she said she would order a third pair but made no effort to phone me back or contact the courier - DX. Frankly, the service provided by the Norwich Longwater branch is very poor and lets down the company.”
“I had a good visit when I selected my 2for1 offer. Only to find out when I collected them it was just the one pair of glasses & another £79 to pay to get a second pair and another visit to collect, unfortunately I feel I was misled/mis sold on my first visit with only an apology of “oh sorry”.”
“Purchased 2 pairs of glasses in Jan 21 went to Jackson st store as glasses slipped of and one lense got scratched refused to change lenses unless I paid £19 will never set foot in specknonsavers again”
“Awful attitude and sham of a service. Rude manager, clueless staff. Flouting rules throughout on the pretext of NHS processes. Were asked to visit the branch and then told nothing can be done, an appointment would be required. Got the eye test confirmation over text and confirmation via email. This was done as a special favour due to urgency of the situation. Reached there and were told can’t have eye test now and come back later.
Disgusting treatment of customers and bending their so called rules and processes at their whim and fancy but telling customers that it is the process. Total farce! Disrespectful and disparaging attitude!!Flawed internal processes and incompetent staff!!!”
“I’d give no stars if I possibly could.
I have an exemption lanyard, and despite presenting it, was told that I was not allowed in the store. Just appalling discrimination! When I had to attend with my daughter for her eye appointment, again I was told I wasn’t allowed in the store even with my exemption lanyard. I’ll never use you again. Terrible way to treat a long time customer.”
“Don't seem to be able to put a lens into frame correctly. I have been back four times as lens is bulging out of frame on left eye, had two pairs made at same time other pair fine but just can't seem to get them to do a simple alteration to them as lens is slightly too big. It's obvious what's wrong but just keep getting told rubbish. They've tried again today and have made a gap at top of lens now so yet again I have to go back. Won't be using them again after this enough is enough not very professional. Newcastle branch.”
“HI I went to the local Walthamstow Specsavers the horrible try to impose to buy a kid frame which does not fit on his face on asked for other told me we do not have you have to use big one horrible services staff is so rude and untrained, Will never ever go will try the optical world,”
“Went for an eye test during COVID rushed it through chose two pairs of glasses one reading one driving absolutely useless reverted back to my old ones had refund and they weren’t cheap £220 booked eye test with vision express will never go to spec savers again absolutely terrible”
“I've been going to Specsavers for years and never had a problem. I now have a pair of glasses that I bought last year and were adjusted 5 times between July and September. They still didn't fit properly but, as the Covid-19 case numbers started increasing at the end of last year, I didn't go back. I went to a different branch to try again two days ago and they still don't fit me properly. I think they've been adjusted so many times they just won't fit now. I'm really annoyed and I've wasted £300.”
“Have had to send the glasses back 3 times since February lenses not correct now having problems getting a full refund of £120 poor customer service will never use this company again
Should not have gone to Specsavers”
“Have been going to specsavers for years. Only issues have been with glasses not fitting properly. This time was informed my test was not due, but I knew my eyesight had deteriorated. I put it down to constant wearing of ppe. Had my test, felt rushed throughout, machine kept steaming up, was given a tissue to wipe it, but felt the test had been rushed and was worried about accuracy. Chose my new glasses, had a quick measurement, then was informed I had to choose express delivery or pay 3.95 for home delivery. I chose express delivery but was concerned about the fitting of new glasses. Needless to say. Glasses did not fit properly, so I tried to ring to inform them, no answer. Booked an appointment online as there was no option for a fitting. A rude young woman rang me to inform me I wasn't due an eye test. I explained what I wanted, only for her to put the phone down on me!! Went for my fitting, why couldn't they do that in the first place?? Wasted another day of my time! The shop itself has so many staff they are falling over each other. Very clinical. Staff were OK, but I will never give them my custom again!!”
“Specsavers Westway Greenford branch use tactics to upsell and con money out of you, I went in to get glasses for my daughter which should have been free and instead they conned me into paying £65, both staff lied to me, the manager lied and was no help when I raised a complaint, the CEO does not careless about customers or customer service, Specsavers told me to take my complaint to OCCS as the head office could not be bothered to deal with my complaint and then after months and months of no response to OCCS they withdrew from the mediation not offering any solution, the worst company I've have ever dealt with, they are only intent in making money and will confuse and con you in getting money from you, even when you go to them to get free glasses for Children, what a disgusting and greedy company, especially the Greenford branch and the greedy lying staff, manager and CEO”
“Specsaver deliberately sold lenses with adhesive sticker on glasses, once I tried removing the sticker, it only smeared the lenses. I cordially approach Specsaver and explained the situation, and Specsaver asked me to supply my address and receipt of purchase. But, Specsaver deliberately ignored and would not refund monies or glasses. A company that cannot and will not abide by its policies, I suggest everyone including myself to STAY AWAY FROM SPECSAVER!”
“Unhappy with Specsavers after more than 10 days my glasses are not ready and not sure when they will be
ready I am using a old pair which is far way better than the old new one manager is queit helpful and promise to call me on Friday with an outcome”
