“The staff are just not on the ball. Firstly would not let us in the shop to select glasses as said needed appointment. I said thats ok as I will simply go to another provider who would likely be more welcoming. Suddenly they let us in. On ordering a pair, they said the glasses would be ready a week later on Sunday. One pair missing. Then promised a call back once located. Non came. Rang them and said they had them. Went to look and cant collect for a further 2 days. All the while I'm struggling to see. Just feels like they dont really care about the customer.”
“Hopeless, five months to make a pair of bifocal glasses! I have been wearing bifocals for 30 years and all I wanted was a new frame. I had no vision issue with my current prescription, this I kept telling them, I finally gave up on over 9 visits to shop and two sight test numerous adjustments to the spectacles. That included re making them twice with lenses that I was the absolute best even though I had asked and paid for their best at the outset. I just said enough asked for a full refund this they agreed to pay, that was the only positive thing.”
“I have been waiting for my contactless trial since June 2021 still today I did not hear anything from supersavers so rang & they can't give me appointment till end of August!
Also they said my leanness has been sitting with them for a long time but no one had time to let me know nor a book an appointment, very bad service & I will not use them aging.”
“Never will I use specsavers again 5 times I had to go back first eye test was to strong I couldn’t see out of the glasses properly so I had another eye test I was told there top of the range lens varifocols were the same as my old ones which they are nothing like at all . Then on the 4 th time I went back to collect my glasses I could see out of them but when I got home I noticed they had these bubbles on the lens and one of the lens had a scratch on it so I rang the shop in the end I went to the shop and was told that the bubbles were water marks and they would rub out then another person told me they were to do with the varifocal lens to which I replied my old glasses are varifocols and they don’t have bubbles on them in the end I asked for a refund which I got but I would never recommend specsavers to anyone in fact they should pay us for all the inconvenience that some people have had to put up with”
“Did not bring glasses I asked for, when they were brought they were going to fit wrong lens and was given wrong price for them then on day of fitting person off sick so now waiting for a day for them to come back”
“Went to have my 6 month old glasses repaired today, and was told by an extremely surly assistant, that I had damaged my glasses myself and therefore had to pay £40 to have them mended, that I had forced them, so it was self damage, why would I do that? The arm fell off when I took them of after reading, I wasn’t asking for new glasses, just to be fixed, I’m a 66yr old lady, who has used spec savers for years….NEVER AGAIN……so rude, and just didn’t care, NEVER will I go back disgusted and shocked”
“I’m 72 years old and have been with Spec Savers for years. They referred me to the Eye Hospital for cataract surgery. At my cataract appointment I was told I had a serious stigmatism and they suggested surgery which I had last week. Apparently I could have had this surgery years ago so why did Spec Savers never mention this to me. It beggars belief that they let me go all those years when something could have been done to correct it had they referred me to the hospital. In addition to this after surgery I rang Soec Savers for an appointment (as requested to me by the hospital) and they couldn’t give me an appointment for over two months. I have now changed Opticians and will never go back to Spec Savers. I have no confidence in them.”
“Had an eye test on the 29 th May 2021 chose my glasses variafocals picked them up two weeks later if I turned my head from side to side or up and down I felt like I was on a ship ,wore them for two weeks took another week to get an appointment to take them back ,today the 26th of July I went back to pick them up to find that they are the same ,I don't feel like they have done anything to them £389 down the drain .spectacles you will never get my custom again.”
“Can not get appointment as door shut when said can not make appointment got to phone or email could not make appointment either way as no internet so at 84 years old no f appointment Evan though 4 people standing around in shop twiddling their thumbs when things are back now back to normal disgusting service”
“Waited ages for new glasses then told couldn’t get them, then told they can get them when I said I wanted my money back,I agreed and they were ordered. Kept waiting weeks phoned spec savers again they were full of promises, I gave them a deadline of a week, 5 days later glasses arrive. Collected them and when I got home I noticed no thin lenses and they had a blue tint in sunlight even though they were brown tint. Took them back to complain and told them not what I ordered, wanted to remeasure me for some reason. I got fed up and demanded my money back so after over 2 months waiting still no glasses. No more spec savers for me”
“Been a customer for years with specsavers. Bought 2 pair last year.5hey were quite expensive. These are the worst 2 pair I have ever bought.the fitting is so bad they hurt my ears. And the prescription is certainly not for me.they give me blurred vision and need extra help of a magnifying glass to read with. Real waste of money. NEVER go there again.”
“Absolutely horrible floor staff at Cardiff Queen Street branch,I will never visit there again,childish unprofessional young kids running the branch unbelievable,Avoid if possible,I can assure you that all my family and friends will not be visiting this branch ever again.”
“i ordered 4 pairs of glasses the lenses were perfect but they
could not get the frames to fit my face, resulting in a problem
the angle they put on the arms meant i could not easily get them off my face. this was terrible the told me that there was nothing else they could do as it was the only way they could fit them on. so i asked for a refund when i returned the glasses ,they said a manager would have to agree to a refund and she was not in today, but was contactable by phone she said phone today and i will tell you if the refund has been put through 19 phone calls before i got a respose, that the manager has to phone me on tuesday or wednesday, i have told them i cannot wait untill then
they have just issued a refund”
“I have eyesight problems i can not see far clearly they check my eye and i paid extra £10. i paid £190 Both pair of glasses when i wearing this glasses far its ok but i can not see closer with that glasses i talk to them now they making story. My advice do not go to specsavers they rip your money.now Best option i have visionexpress.”
“Very very slow appointments, kept waiting nearly an hour before being seen. Staff rude and unhelpful, they seemed to spent all the time just standing around ..”
