“I had an eye test and requested varifocal contact lenses. My original private optometrist had said that I wasn’t suitable for contact lenses, so I thought I’d try specsavers to see what they thought. I told them initially that my optician said no to contacts, they weren't worried. They tutored me to put them in and take them out, then sent me on my merry way.
I went to meet a friend for coffee… it started to go dark. The drive home was the scariest drive I’ve ever experienced! Not only my vision but my perspective was hugely impaired. I couldn’t tell how far away cars were in front of me. I slowed to 30 on a 70 to enable me to get home .
I also compared my prescription. They were totally different .
Specsavers was 150 125 distance 175 175 near.
Local private optician 125 distance 225 near.
The glasses the private optician provided me with are perfect sight wise.
How can contacts be prescribed for people without testing the sight?? I cannot fathom this.,I’m so relieved I managed to get home in my car..”
“Home visit was quick payment taken from bank very quickly and still no glasses after a month a disgrace. A total con would not recommend this service to anyone. Total lack of contact when trying to speak to anyone. DISGRACEFUL”
“My wife attended an eye test at Costessey Specksavers and chose 2 pairs of glasses from the £69 range, she mentioned that a requirement wad for a pair for reading and a general pair.
She was supplied with 2 identical general pairs.
Upon taking them back she was informed for the first time the £69 range was only provided with identical lens.
They extracted a further £39 from her for a reading modification to one of the pair.
I smell ripoff, glad I was waiting in the car, someone might have been given a piece of verbal.
N
BE AWARE THE 2 FOR £6 9 RANGE IS 2 THE SAME ONLY.”
“Never will I visit the Aberystwyth store again agressivse staff, I was messaged to arrive 10 minutes early to my appointment was kept waiting for 25 minutes and when some girl came to get me she was pushing eye xray I said no was moved on to someone else to test my eyes, questioned about medication for blood pressure insisting I see a doctor even though I told him my blood pressure was under control, the he wanted to know my blood pressure readings after this insisting on seeing my glasses then when he got to the eye test very rushed and insisted i chose a number for the lens, when I told him the looked the same he got agressive and told me to choose one. We got to the end of the eye test he then told me he was printing my prescription and I was to go and sit down and wait for the prescription I asked how long it would take as I had another appointment at 11.00 am ( it was now 10.35) I was told at least half an hour when I asked why he could not give the prescription to me as now it had been printed I was told the optitian had to sign it. I was told come back after that appointment, as my 11.00 appointment was out of town I would not be going back there after. Very rude and is it acceptable to have to wait around for incompetence staff. If the experience had been good I was going to buy veryfocal glasses and try contact lenses.”
“Booked an appointment via the online system. Specific stores only have audiologist appointments on certain days so just went for the store with the date/time most convenient to me. I was willing to travel. Less than 24hrs before my appointment I get an email full of questions and a little sentence at the bottom just generally dropping in that I had a new appointment date and time as they didn't do initial hearing tests on the date I'd booked. To be clear their system suggested this date and time to me. Anyway, won't be attending this new appointment and will use a much more professional service in the future. Save your time and go elsewhere!”
“Worst customer service, ignore my calls and give excuses wait for text. I paid £39 upfront for new lenses to be put into my frames on 9th August. Assistant wrote 24th August collection date on my receipt. I have been waiting 5 weeks, i have been ringing every week asking where are my glasses. My frames were not sent off the lab and it has been sitting in the tray for 5 weeks. I want a full refund and compensation for wasting my time.”
“I purchased three sets of glasses - one for reading, one for driving, and one pair of sunglasses.
However, I have been facing issues with all three sets of glasses. The driving glasses have been particularly problematic as the arms have fallen off three times.
The sunglasses are not of good quality as one lens is blurred and I have been told to adjust to it. As for the reading glasses, their lenses have fallen out on several occasions. and add insult to injury the so-called anti-scratch coating is peeling off all of them, not the sunglasses as I can't use them!
It is worth noting that these glasses were not cheap. In the end, they replaced the frames on my driving glasses, but now the nose bridge keeps coming loose. It seems there is little regard for quality.
Not impressed at all with the quality they have supplied.”
“They ruined my frame because staff not trained enough. They didn’t know the frame I chose for my bifocal is not good.when ever I used that glasses I started severe headache, they accept their fault but to fix that problem they been asking to pay again.
I tried to explain but manager of that store said that she will ask staff about that issue. Apologie. But still they asked me to pay. I really don’t understand why.
I’m very disappointed for their service and waste of my money.”
“Went for an eye and contact lens check on Sunday at Specsavers and I was very impressed with the service I received from Daniel . He suggested I needed some eye drops which zi purchased . The next day I tried to use them and couldn’t get them working so I returned to the shop today and explained I couldn’t work the bottle and could I have a different type of bottle that I could use . I was told that they wouldn’t do that as I had opened the bottle but of course Zi did only to find it wouldn’t work . He squinted it on his had which Zi could do , however when it was over my eye it would not work . He asked a colleague who I assumed was in charge and he didn’t even lift his eyes up . He just said no .
I was upset by his attitude and left the shop and went to the pharmacy in Tesco who very kindly showed me how it worked . Just a little kindness and customer care was all that was needed . I won’t be going back to specsavers where I have contact lenses and 2 pairs of glasses . I hope someone learns something from this review .”
“Had been with this company for many years, and then get completely let down with poor service in regard to broken glasses, frame failed after 10 months through a poor weld on the metal. Go into store to get fixed and the told
1. Cannot repair
2. Discontinued not available
3. Have to choose anotther pair, with impression confirmed at no cost to me.
Revisit Witham store to choose glasses only to be told I have to pay for the lenses and that only the frame is covered.
How can you sell a product and then say you dont cover half of it??
Cancelled my account, not impressed by response or service offered.
Disgruntled in Essex”
“I went to the Stroud store for a new pair of spectacles having had an eye test there 5 months before. I chose two new frames from the 'buy one, get one half price' selection and almost immediately ran into questions from the assistant about where on my nose I rested my glasses! I stayed with my choice because what was on offer wasn't that great but found myself in a tedious and overlong examination of my gaze combined with endless questions about how long I spent on screens of all types (and books). I found myself being steered towards having two types of lens on the basis that you now apparently need a pair of glasses for screen use and a pair for reading (and I'm sure they'd love it if you agreed to another pair for phone as opposed to computer use). Having finally escaped, I decided overnight to phone and say I just wanted two pairs of specs to the same specification which reduced the price by £50, because, of course, two different lenses are two different prices! A week down the line, expecting my new glasses any day, I got a call that the overzealous young man who sold me the glasses wanted to do some procedure beginning with ablation.....I never found out the whole story but assumed this was another gambit aimed at selling me more sets of glasses at double the stated cost. I was infuriated and cancelled my order immediately. They did at least refund without asking why. Beware of dubious practices with these people. Never again.”
“Hi the prescription they gave me at spec savers was wrong where I had 2 falls black eyes with falling I new they were wrong took the prescription from spec savers to another options had them made but was told when I had my eyes tested again was told the prescription was to high that's what's caused you to fall violet headaches 2 black eyes with fall I drive and this could have caused a accident bruised I'm 75 need new knee have LS AND CNH HAD TO MAKE 8 JOURNEYS PETROL TIME GP HOSPITAL MADE ME I'LL THAT DAY I WAS TESTED IT WAS PANDEMONIUM SEATS SOILED WITH STAINS RIPPLED DIRTY TOILET DISGUSTING 1 HR LATE WENT TO PIC GLASSES NOBODY TO DEAL WITH ME MY APPOINTMENT WAS CANCELLED 2 TIMES I RANG THEM THEY WERE VERY RUDE TO ME PUT THE PHONE DOWN TWICE ON ME THIS WRONG PRESCRIPTION COULD HAVE CAUSED ME MUCH DAMAGE 10PDS TO HAVE YOUR EYES SCREENED SHE SAID IT'S A 150PDS IN AMERICA I SAID WE ARE IN ENGLAND AND I ON GAURUNTEED PENSION CREDIT I HOPE YOU TAKE THIS VERY SERIOUS HAVE REPORTED THIS I ANGRY AND IT CAUSED ME STRESS AND 2 FALLS I WILL SEEK LEGAL ADVISE I HAVE RUNG AND SPOKE TO LINSEY AND EXPLAINED WHAT AS HAPPENED AND I GOING IN TO SEE HER NEXT WEDNESDAY JUNE MATTHEWS MOB NUMBER IS 07598588156 PLEASE RING ME WITHOUT FAIL MY EMAIL ADDRESS IS JUNEOATES48@GMAIL.COM”
“From a flickering light whilst waiting, to the first test being undertaken in a space where people were coming and going (ie not private), to the broken chair and the ineffectual person who tried, through mumbled breath, to upsell every option, I left feeling underwhelmed and a bit annoyed.
Optometrist was great I have to say but the chap before measured my current glasses incorrectly so it all felt a little disconnected and unprofessional.
Would expect a better service given the prices. They are not cheap.”
“I ordered bifocals having ecplained to the optometrist then I have been using fixed long distance glasses for driving and tv/cinema, but can't read the car fuel guage, and also work with an audio mixer with a screen at about 75 cm distance, and need both this and the stage in focus. The optomotrist recommended bifocals and I have been trying them for a few weeks but for driving ahead vision not good almost the same as not wearing glasses, sizeways looking at junctions, out of focus, as is looking in wing mirrors. So useless, and even potentially dangetous gor driving, their principal use.”
“My name is John Legge , I bought a pair of glasses from your Clacton on sea Branch , 68a Pier Avenue . CO15 1NH , on the 24.04.23 . I visited the branch this morning and explained to the assistant Mr Joe Twinn that the lenses keep falling out . He told me it was a design fault and nothing they could do . He offered me a 50% discount on new frames , I told him this was unacceptable , the frames are only 3 months old . I think this is sharp practice selling frames that your staff freely admit to having a design fault and I expected better from Specsavers. John Legge”
“Normally I have good service from Stockport Specsavers. I have no complaints against the optometrists who are highly qualified and professional. Yesterday my appointment was at 11.25. At 12.30 I was still waiting. I was told I was next but I started to have a panic attack. I would have walked out if it wasn’t for the thought of having to go again. The manager apologised but I’m afraid that’s just not good enough. In the meantime my husband had to move the car from the car park we were in as he’d run out of time. In the middle of all of this my husband had an accident in the car. The manager said he hoped he was ok. Surely the very least I could have was an explanation of why I had to wait so long and a follow up call today to see if I was ok. A lady with the same appointment time went in ages before me and she arrived later. The system is flawed. I’m really unhappy with the lack of information as to why I had to wait more than an hour. Other people have complained about the same thing and nothing has been done. What’s the point of writing reviews if things are not rectified?”
“Normally I have good service from Stockport Specsavers. I have no complaints against the optometrists who are highly qualified and professional. Yesterday my appointment was at 11.25. At 12.30 I was still waiting. I was told I was next but I started to have a panic attack. I would have walked out if it wasn’t for the thought of having to go again. The manager apologised but I’m afraid that’s just not good enough. In the meantime my husband had to move the car from the car park we were in as he’d run out of time. In the middle of all of this my husband had an accident in the car. The manager said he hoped he was ok. Surely the very least I could have was an explanation of why I had to wait so long and a follow up call today to see if I was ok. A lady with the same appointment time went in ages before me and she arrived later. The system is flawed. I’m really unhappy with the lack of information as to why I had to wait more than an hour. Other people have complained about the same thing and nothing has been done. What’s the point of writing reviews if things are not rectified?”
