“Hi I went to collect my new glasses today in brighton when I was supposed to try them on for fitting and to make sure they were ok the man came over and tried them on me in the waiting area .I told him that I couldent see clearly through them everyone was watching me and I felt very uncomfortable the man clearly wasnt interested in the fact that I couldent see properly so I left with glasse that are no good I have used specsavers for years but will not use again”
“Spent £442 on titanium frameless glasses buy one get one free which I was told were virtually indestructible. A leg broke off and a new leg installed as under warranty. The second pair had a leg break off in exactly same place and now the original pair which had leg replaced have broken again exactly in same place. Was informed by manager in Stirling branch nothing he could do as glasses out of warranty and it must be a manufacturing fault. Has anyone else had this problem. I will never use Specsavers again”
“I visited Spec savers in Elgin recently. The company had advertised reading
glasses for 15 Pounds. National advertising.
I went to get some. There was clear pressure to buy designer glasses.
I was then directed to a stand where I was tole the L15 specs would be. There were none. I was given a box and told to put the specs I liked in it. They were all considerably more than L15.
The assistants are clearly trained to do this.
This offer is quite insincere and is a device to get you into their shops
so they can pressure you into buying more expensive specs.
I wouldn't go nearSpecsavers again. They are only really interested in making money.”
“I have purchased designer glasses which started to corrode under the eye section of the frame. I returned them and the frame was replaced. The new pair are also corroding. On returning back to spec savers they want me to have the same frame. I have requested a whole new frame to which they say I have to pay for it. My frame was changed in August 2022 - not a happy customer”
“Arrived Specsavers in Kendal Sainsburys at 4.20pm exactly. Traffic had been bad so I was 10 minutes late. Four members of staff stood around chatting. No customers.
Female of the group immediately scooted into the consulting room to hide. Poked her head out to whisper to her bearded colleague she couldn’t see me- didn’t have time!! It’s very rare that I’ve encountered jobsworth behaviour this bad. It was despicable, cowardly and unacceptable.
Why are four members of staff needed when there are no customers?? I’d recommend sacking them all. I will never use Specsavers again.”
“After my granddaughter was examined 8 years ago they said that she need glasses she had a date for 2 years and kept having her eyes testedid but then took her to an independent In altringham And they said she did not need glasses she also had a check up at boots and they said she didn't need glasses so that is why she was having headaches she didn't need any bloody glasses”
“Went because of severe eye pain in left eye for 6 days and could not even eat for one day
Could not work both of my two working days on pc or watche tv as was in so much pain in left eye
visitred Specsavers opticians with them prior knowledge of my problem that what was I was there for.
I paid extra for Glaucoma test being 67 years old.
All I got back wasI was fine, eye sight good drye eyes (bought recommened solution) They asked how many different types of glasses did I require?
They were not interested in anything other than selling me more glasses
A & E Mansfield They found the problem. Removed it . No Profit here. God save
A & E and the NHS. Phoned specsaver manager Mr Nerhra who agreed more should of been done, the problem should of been detected. Offered a £10 refund which he thought would solve the matter. i declined, that was not the point. i just wanted better care for the everybody not just money making.”
“I was insulted by the receptionist on the phone, they refused to make an appointment for my child, spec savers makhado crossing, those ladies are unprofessional and I called requesting an appointment for my child and instead of them explaining that they were fully booked they exchanged phones yelling and calling me names. They level of disrespect is out of tgis world .”
“If I could give -10 I would. Worst ever customer (no service) experience
ever. Guisborough branch, should be ashamed of yourselves.
Just interested in taking your money. Shocking , go somewhere that
deserves your custom.”
“Should be a minus star!!! I am still waiting for my prescription sunglasses that my local branch have had since November last year. Stuck in a drawer for over 3 months!!! Then reordered with me paying extra for high index lenses, that was April 2022. No contact with branch so phoned them in August to be told it was a Lost Order and they were waiting for me to give them the go ahead to reorder!!! I’m not telepathic, no one phoned to tell me that it was lost. So they reordered on 25th August and today 8th December I phoned to ask where my glasses were, only to be told that it was a Lost Order and they were waiting for me to give them the go ahead to reorder. You couldn’t make it up. Like a comedy show and they constantly tried to make out it was my fault in the first place. Be interesting to see how long it takes for this new reorder to come! Watch this space!!!”
“Youv'e seen the adverts, Specsavers Home Visit. I contacted the company about a home visit, as I am unable to get to the store that repeatedly sends me letters saying I'm due another test. I was asked if I can go outside on my own or have to be accompanied, I said I could go out on my own; then they said I don't qualify. I have now made an appointment to see Boots Opticians.”
“phoned for appt for my son as they sent letter, which is ok. i was asked if my son knew i was making his appointment........which i found odd. as usual with this firm the customer service comes second to them making money . i will try another firm from now on.”
“This company are the worst ever for the home eye care team. They took a lot of my money in a living crisis and no glasses a month later. Not one call returned. Robbing the disabled and ignore they exist once they take your money for glasses that never appeared and calls never returned.”
“If there was a MINUS ONE star I could give I would.
I’ve had the worse opticians experience I have ever had in the Enfield branch.
Starting from my initial appointment being delayed 1 hour after my appointment and an eye test taking 2 hours in total to then being extremely rude on the phone when they eventually answered the phone! The never pick up the phone.
Then when I rang ahead to make sure they were ready for collection and they confirmed they were I went there to only find they had LOST my expensive frame I left to have their lenses put in and they have yet to get back to me regarding where they are.
AVOID this branch as they don’t seem to know what they’re doing and are extremely unprofessional and rude!”
“Purchased glasses from specsavers Birkenhead may 2022. Only used them for watching TV. They actually fell to pieces in November. One of the arms fell off. I went back to the shop to see if anything could be done as i didn't break them The arm just fell off. I was told they were unrepairable and I would have to pay for a new frame. I just told them to put them in the bin. Not happy with the service. Will never use them again and will stick with my local opticians. Would not recommend.”
“I've phoned the Fitzroy Street branch of Specsavers 3 times over as many days to arrange to collect my new glasses. Always busy, but a return call promised. It hasn't come. This happened last year too. Yesterday I sent an email asking for an appointment, again no reply and I have sent another. Very poor and disappointing customer service; I shall go elsewhere next time I need an optician and certainly won't recommend this store to others. Poor show.”
“Minus One star. Rotherham specsavers used to be good. My bus was a no show. Next bus late. I rang specsavers to say why I'm going to be a few minutes late. I ran to the shop. I'm 62 with asthmatic symptoms. Also have autism. The staff woman in the shop didn't give a s**t why I was breathless just kept telling me to re book. My stress levels were causing a meltdown. Someone needs to tell this member of staff that she doesn't actually own the company. Her attitude stank.”
“I've been going back and to, to Mold Specsavers saying my prescription is wrong. Jack the manager didn't believe me, I had an eye test and the optician agreed with him nothing was wrong. I visited another optician last week had an eye test and found my prescription had improved, hence that's why I was sliding my glasses down my nose and my eyes were very irritated wearing my contact lenses.
In the past years I've had congenital fourth nerve palsy successfully corrected at Walton.
Earlier this year Jack blamed my eyesight changing on not having height measurement in my glasses and decided to incorporate this into my lenses. This also I've learnt to be incorrect, then he proceeded to ask me if I was diabetic.”
