“Went for test and needed glasses, explained at the beginning that money was tight at the moment so wanted cheap as possible. Firstly had the £10 test when I had said no I didn't want it when I booked it but with all the tests I had I never realised until at the end. Wanted to pick lower priced glasses as affordable but was very pushy wanting me to get the dearer frames , not impressed with there pushiness”
“On 29/04/23 went to Stratford Specsavers
Was greeted by Linda the Stratford branch manager who asked me what i need help with, last year brought glasses with add ons worth £230 in Stratford branch, they are happy to take the money from me when im paying but when it comes to honoring the 2 years quality guarantee, there's a different unfriendly tone and change in demeanour by Linda , as if im begging for something im not entitled to,even though its in the companies policy. The frame of my glasses is metal and plastic stuck together by some sort of adhesive , (Carbon 12 - name of frame) that has come apart after 6 months , this would go under defect due to material and should be replaced free of charge under the current guarantee i have, instead I was told it can't be repaired because i snapped it ,which isn't true the adhesive has came apart and you can clearly see this , she didn't even bother picking it out of the box and inspect it, as a simple close eye inspection should give the answer to if its snapped or not and instead told me nothing can be done and I should buy a new frame and half way when I was talking, she just walked off to stand in another side to stare at other frames even though the store wasn't busy as she was very reluctant to carry on with the conversation with me, after she had her say,and this is the manager of the stratford branch, disgraceful customer service skills from Linda and the respect she shows to good paying customers is disgusting as i remained respectful towards her and just wanted to ask more questions and if she will honour the quality guarantee, as she walked off it made me feel very unwelcomed and clearly she just wanted to get rid of me , after this experience I decided i will no longer be using specsavers and the way I've been treated, i make sure my family members and friends will not go to specsavers either , its ashame they’re paying a living wage to people like this who are loosing the company alot of money in the long run, in a competitive market”
“Won,t honour warranty, lense fell out when they were around my neck when I was walking my dog.
They say it,s not a manufacturing fault as they could have got damaged being on the chord around my neck.The manager told me they should be either on my face or in the case.
When I asked why they sold me the chord the manager said well the other shops do Honestly!”
“SOS visit to Carlisle branch after my friend had fallen and broken her specs. Lens intact but frame broken so asked if they could do some kind if emergency repair so we could drive home. Young male assistant turned over the broken frame and declared "Sorry not our frame I can't help you". My friends face was bleeding & I said "Any chance of a temporary repair so we can get home?" He then repeated his actions and words as if we were unable to understand. I was shocked and disapointed by his attitude as Specsaver at Workington are always wonderful. Left the store and visited Boots optician who did a temporary fix to get us home. Will remember this lack of service in the future.”
“Specsavers Bedminster Awful service. Stood waiting for someone to serve me for over 10 minutes, 3 people sat at their tables not busy, all ignored me, until I asked for help. When I asked about the cost, the assistant couldn't work it out, and it took 3 attempts to get this right. Waited a week to get my glasses. Picked them up, they had been fitted with the wrong lenses. I was asked to leave the glasses and they would be ready to pick up 3 days later. I phoned before heading down to pick them up, and no one could find the glasses or advise where they were. This is now 1.5 weeks and I still have no glasses. The staff need training on what good customer service looks like. Either your hiring process isn't robust enough or your training or perhaps a combination of the two- but customer experience was beyond dreadful”
“I recently had a terrible experience at the London-Dalston branch. The optician provided me with a wrong prescription and charged me for a test that was supposed to be free.
When I went in for my appointment, I was informed that some of their equipment was broken and that they will need to do the test manually. Despite this, they went ahead and prescribed me new glasses, expensive varifocals was their advice. As a result, my prescription was incorrect after comparing it with the one done at another optician days later, where they told me I didn't need varifocals yet.
To add insult to injury, I was charged for a test that was supposed to be free as I have diabetes. When I questioned the charge, the optician claimed that it was strange that it happened after I reported this before the test and offer me to do a new test, but also asking if I would be interested in any of their frames...
Overall, I would not recommend this optician to anyone. Their inability to provide accurate prescriptions and their willingness to charge for services that should be free is unacceptable. Save yourself the hassle and go somewhere else for your eye care needs.”
“Bridge giving one star, but had to. Waited 4 weeks for specs, no sign so I called. Told me specs couldn't b ordered as they had to be paid for first. Why didn't they say at the time of ordering them. Waste of bloody time and space. Never see a haepenny of my money.”
“Shouldn't have gone to specsavers.
Continuous problems with my specs. Numerous visits but problems not resolved. Spoke to manager who stated that they don't keep records of visits and the best she could do is inform me to pay £160 for titanium glasses. I have never met anyone so negative when it comes to addressing the public. I got these glasses in February 23 through my entitlement on the nhs. I payed extra to make them bifocal.
My opinion is that Specsavers is like a supermarket conveyer belt.
Next customer, next customer, etc.
After being in high management I can say with experience that this manager thinks she's the owner of your franchise and customers are at the bottom of the list.
This is my honest opinion of the Inverness branch that I visited.”
“Hi I went to collect my new glasses today in brighton when I was supposed to try them on for fitting and to make sure they were ok the man came over and tried them on me in the waiting area .I told him that I couldent see clearly through them everyone was watching me and I felt very uncomfortable the man clearly wasnt interested in the fact that I couldent see properly so I left with glasse that are no good I have used specsavers for years but will not use again”
“Spent £442 on titanium frameless glasses buy one get one free which I was told were virtually indestructible. A leg broke off and a new leg installed as under warranty. The second pair had a leg break off in exactly same place and now the original pair which had leg replaced have broken again exactly in same place. Was informed by manager in Stirling branch nothing he could do as glasses out of warranty and it must be a manufacturing fault. Has anyone else had this problem. I will never use Specsavers again”
“I visited Spec savers in Elgin recently. The company had advertised reading
glasses for 15 Pounds. National advertising.
I went to get some. There was clear pressure to buy designer glasses.
I was then directed to a stand where I was tole the L15 specs would be. There were none. I was given a box and told to put the specs I liked in it. They were all considerably more than L15.
The assistants are clearly trained to do this.
This offer is quite insincere and is a device to get you into their shops
so they can pressure you into buying more expensive specs.
I wouldn't go nearSpecsavers again. They are only really interested in making money.”
“I have purchased designer glasses which started to corrode under the eye section of the frame. I returned them and the frame was replaced. The new pair are also corroding. On returning back to spec savers they want me to have the same frame. I have requested a whole new frame to which they say I have to pay for it. My frame was changed in August 2022 - not a happy customer”
“Arrived Specsavers in Kendal Sainsburys at 4.20pm exactly. Traffic had been bad so I was 10 minutes late. Four members of staff stood around chatting. No customers.
Female of the group immediately scooted into the consulting room to hide. Poked her head out to whisper to her bearded colleague she couldn’t see me- didn’t have time!! It’s very rare that I’ve encountered jobsworth behaviour this bad. It was despicable, cowardly and unacceptable.
Why are four members of staff needed when there are no customers?? I’d recommend sacking them all. I will never use Specsavers again.”
“After my granddaughter was examined 8 years ago they said that she need glasses she had a date for 2 years and kept having her eyes testedid but then took her to an independent In altringham And they said she did not need glasses she also had a check up at boots and they said she didn't need glasses so that is why she was having headaches she didn't need any bloody glasses”
“Went because of severe eye pain in left eye for 6 days and could not even eat for one day
Could not work both of my two working days on pc or watche tv as was in so much pain in left eye
visitred Specsavers opticians with them prior knowledge of my problem that what was I was there for.
I paid extra for Glaucoma test being 67 years old.
All I got back wasI was fine, eye sight good drye eyes (bought recommened solution) They asked how many different types of glasses did I require?
They were not interested in anything other than selling me more glasses
A & E Mansfield They found the problem. Removed it . No Profit here. God save
A & E and the NHS. Phoned specsaver manager Mr Nerhra who agreed more should of been done, the problem should of been detected. Offered a £10 refund which he thought would solve the matter. i declined, that was not the point. i just wanted better care for the everybody not just money making.”
“I was insulted by the receptionist on the phone, they refused to make an appointment for my child, spec savers makhado crossing, those ladies are unprofessional and I called requesting an appointment for my child and instead of them explaining that they were fully booked they exchanged phones yelling and calling me names. They level of disrespect is out of tgis world .”
