“Yesterday I ordered two pairs of sunglasses from Specsavers Didcot. I wanted them to be polarised and photochromic and was told, in no uncertain terms that no company produced this combination. This is not true as Transition Lenses would have been suitable. I paid £330. At least 2 other companies could have satisfied my requirements. Specsavers staff should not lie to customers just to make a sale.”
“The Telford store made me feel dirty and infectious, and staff were unhelpful due to company protocol and policy. In order to get to the Telford branch you have to walk through a busy shopping centre where everyone is interacting normally without masks and getting on with life. Less than 2ft away through the shop door..and it's like going back 2 years to a nationwide lock down! Queuing to get in..People bathing in hand sanitiser..and masks everywhere.
I was "told" by 2 members of staff to "put on a mask", the first employee I told I was medically exempt.. I was irritated at being demanded a second time..so I simply said "NO" to the second employee, who in turn huffed at me and walked off.
Specsavers is the ONLY shop in the entire town centre to behave like they have an infectious disease in store.
Instead of making me feel "safe", it made me feel sick.
Then despite my son having worn contact lenses in another store, and gone through a trial period..they refused to give us his lenses, because he didn't repeat the process in store again.
I have now had to re-book yet another appointment to return to the "house that covid built" again.”
“Avoid. My eye test was completely wrong, and whilst they have refunded me the glasses, they refused to refund the eye test itself, even though I have done a 2nd eye test confirming the first test was wrong.
Initially I was promised I will be refunded the whole fee, eye test + glasses. But in order to help them identify what the problem was, I was asked if I would be willing to do a re-test?
I could've said No, and just go with the refund, but then I thought, ok, let me help them, let's do another test and see what the problem was. And then of course, if it turns out the test was the problem, I will still get the refund. That's what I was promised.
Ok. sure, why not. I've done the 2nd test, which indeed proved that the first test was wrong, and in fact I don't even need glasses.
However, when it came to getting my refund, they refused to refund the inital test which was completely wrong, even thought thats what I was promised to start with.
They started arguing that even though the test was wrong, the time was still spent to do the test, booking of the room, etc.
. Hello? When the eye test are advertised, they do NOT say.. "Hey pay £25 to book a room", you book for an eye test, and you expect accurate results. You pay for those results, NOT for the room, and if they have failed to provide good results, at least have the decency to refund the costs.
If you buy any goods or services, if they are broken, you are entitled to a refund. I don't see why this is any different. How can such big company refuse to refund knowingly and proven that the results they provided were wrong, therefore I was NOT delivered the service that I paid for.
The optician/consultant was great, really nice. However, the customer service was NOT. At some stage they even had the audacity to say that these test are very subjective. And the initial test, even though was wrong, it was still close enough to the 2nd one.
NO. How can you even say that this is subjective considering I look at something at a certain distance and its crystal clear, yet when I put the glasses that were prescribed from the first test, things become blurry? How can you call this subjective.
Subjective is when you either like something or not. Providing a pair of glasses that make you see worse, that is NOT subjective.
In fact wearing glasses with the wrong prescription can actually damage your eyes. yet, they still refused the refund.
Absolutely disappointed, and I will never ever use Specsavers again. This will also be reported to various health authorities.”
“Tried to get an appointment at Spalding Specsavers as I’ve got problems with my hearing aid. I am 91 years old and will have to wait nearly 3 months for an appointment.
Appalling service. Will never go to Specsavers again!”
“Optometrist and salesperson both say multi-focal lenses not necessary then proceed to explain why they are necessary. Do not purchase multi-focal lenses, they are a waste of time (three-weeks waiting time) & money (oddly expensive). The multi-focal lens is designed to be looked through straightforward. For someone who is not constantly looking straightforward as though he has a stiff neck, the new glasses were put away and are immediately being refunded. The range of frames in-store is a let-down, and they don’t tell you your prescription so it isn’t like you’re able to just order online. The optometrist wrote down a prescription for reading, saying there was some difficulty focusing at close-range. Do not need reading glasses, holding things close to read is just a bad habit. Your best bet is to see a practiced optometrist for a prescription and then just order glasses online.”
“Optometrist and salesperson both say multi-focal lenses not necessary then proceed to explain why they are necessary. Do not purchase multi-focal lenses, they are a waste of time (three-weeks waiting time) & money (oddly expensive). The multi-focal lens is designed to be looked through straightforward. For someone who is not constantly looking straightforward as though he has a stiff neck, the new glasses were put away and are immediately being refunded. The range of frames in-store is a let-down, and they don’t tell you your prescription so it isn’t like you’re able to just order online. The optometrist wrote down a prescription for reading, saying there was some difficulty focusing at close-range. Do not need reading glasses, holding things close to read is just a bad habit. Your best bet is to see a practiced optometrist for a prescription and then just order glasses online.”
“have had an awful experience with specsavers in Middleton, Manchester. Last year was the first year my glasses havent been right. I had to go back for 2 more eye tests and get my prescription altered. This still didnt correct my lens. I didnt go back as i had enough. A year later i was due my eye test again! I went again and the same thing happened. I had to go back twice for an eye test. I also changed my glasses as these were giving me headache and know one knew why. They changed my glasses and still my vision was not correct. I went back again. I was saw by a consultant. She told me with these exact words 'its because of your age and there is nothing we can do'. Iam 35 years of age! What a joke! I gave them my glasses back and got a refund for it. The place is awful i wouldn't recommend anyone to go there. Absolutely shocking!!”
“spectsavers in middleton the worst company ever they don't care about your eyes just money my daughter had 2 eye tests in few weeks apart both different 2 different people came up with 2 different things that was wrong with her eyes but still nothing changed now they came up with her glasses need titening and now its her eyes doesn't matter if your eyes a blured nothing I can do and sent her away what attitude since being taking over by new people in the pandemic it's gone down hill they want to charge you for everything there is a young child in that works there horrible person igranant and stands there calling customers obviously the shop doesn't like people just money many people have complained spectsavers don't take complains from resolver because all they have is complaints and no recommendations avoid this company because your eyes are not their concern MIDDLETON SPECTSAVERS ARE THE WORSED COMPANY EVER prices are ridiculous staff are horrible no respect”
“On Tue 6th Sept I had a problem with my private hearing aids that needed a repair before we go to Spain on 13th Sept. There were no appointments at my local Kenilworth Brach but managed to find and book a repair with Solihull Hearing Centre for 12th Sept. I received an email confirming my appointment but then get an email asking for my name, address and date of birth which I believe was part of the booking process. These I supplied to be told by email that they are cancelling my appointment and refer me to Kenilworth who I know have no appointments before we go away. Totally unacceptabl behaviour imo from a company that I thought was better than this.”
“I had a hearing test and received two NHS hearing aids after 10 days the back snapped off one, I went back to the Norwich St stephens store and was told I had to pay £68 to have them repaired, i refused and said they must have been faulty as they should not break after 10 days, all I got in return was shrugged shoulders. Disgusting, had I bought them I’d have consumer rights, now after i10 days I have no hearing aid. Should not be offering this NHS service”
“Sainsburys heaton park branch ended up walking out after telling them forget it .
I am deaf and wear hearing aids i explained 3 times that i could not understand what was being said about the eye test all she did was talk louder .
I fully explained that due to the hearing aids i hear everything from every one close by at the same time as just a jumble of speach i asked if there was a private room thats quieter she ignored me and spoke louder so i gave up got up and walked out .
For a place thats supposed to deal with hearing as well as sight . It was plain to see they are clueless.
Or this staff member in particular is”
“Atrocious. I called in yo the Streatham store about a problem with my right eye. I was triaged told I would be seen but they would call me within 2 hours to go back. That was yesterday and still waiting, have tried to call them numerous times today and kept holding on until you get a message saying number has been logged and will call back, have been waiting since 11am this morning still no callback .
Will not be using specsavers again I always thought it was common courtesy to call back even if they cannot see you”
“Phoned specsavers Gravesend to enquire if they carried spares as one of the arms on my glasses had snapped off, I was told that they did keep some and I should take my glasses in and they would look for me. (sounds good!) I drove the seven miles to Gravesend paid for parking and finally arrived at the shop. I mentioned my phone call to the receptionist who took my glasses to a manager. He barely looked at them, didn't ask my name or for my details and I was told that no we don't keep spares and I could buy a complete new frame at half price. The glasses were not that old and other than a damaged arm were in good condition so after being a customer of theirs for many years I said that in future I would ask for the prescription and buy cheap glasses on line. They just shrugged and moved on to the next customer ignoring me completely. The annoying thing for me was that they didn't at any time ask who I was or if the glasses could still be under guarantee. A total waste of time. probably go to Asda or Boots with my wife from now on.”
“Awful customer service
Warrington store
Unfriendly staff. Staff sitting around talking.
Felt rushed.
Manager and assistant manager blamed staff training.
Really a bad experience”
“Basingstoke store need to work on their customer care. All through the pandemic I kept seeing adverts on the TV about how they value their customer and prioritise frontline workers. Not true. They made everyone stand outside the shop obstructing the entrance to the shopping centre (not distanced). They would not adjust my new glasses, they were just rude. You've lost this customer.”
“I ordered prescription glasses and sunglasses (both with thinner lenses) for my daughter at the Ealing branch. When they were ready, the normal glasses were fine but the sunglasses lenses were noticeably thicker and stood out of the frame. We showed the sales lady and she agreed that they weren’t the thin lenses we had ordered. We would have been happy for them to be replaced. However, the manager (Mr) Ola joined and basically tried to bully us into believing that they were also made of the thinner material. The sunglasses frame was slightly larger and he said that that was the reason for them being much thicker. He was very aggressive and said that there was no way whatsoever that the lab might ever make a mistake. He continued to bully us for several minutes, however, I have been wearing glasses myself for 40 years and know a thin lens when I see it.
Eventually, Ola offered a refund and to prove us wrong, he said he would cut the sunglasses lenses to the same shape as the normal ones to prove that the material was of the same thickness. Well, he did, and they weren’t. When Ola realised that he had been wrong, there was no apology, instead, he couldn’t get us quickly enough out of the branch.
We were given a refund, but that is not the point. We now have a sunglasses frame without lenses and have to find a new optician.
Buying glasses and lenses is all about trust. When there is a problem with them or your eyesight, you need to be able to trust your optician. If there is a problem at Specsaver Ealing, customers get bullied into believing that they are in the wrong. We won’t go back there.”
