“Good day I am not happy with the service received from Durbanville branch for my grandson glasses we went 31 March and it is now 24 May today and we are still waiting for this service that they offer children to get free specs till 12 years old. First they could not find the script then they found it and sent it away last week Wednesday she said we waiting for it should be here by Friday tomorrow it will be a week and they keep saying we phoned but one never gets the call - i phoned thrice my daughter phoned twice its a bad experience im sorry we went all the way from Kraaifontein to Durbanville”
“Never use, awful service, had to complain as they put something on my prescription which was not meant to be dispatched but was on the prescription and even their receptionist said yes they would dispense it!
Manager not interested at all never formally responded to written complaint not interested at all.
Avoid at all costs other high street opticians give a lot better service.”
“I’ve always used specsavers until my last visit eye test was fine.
The quality of glasses are shocking I’ve purchased better glasses from TK max for £5.
I will never use specsavers ever again absolute rip off!”
“Have waited 2weeks for 2 pairs of glasses to be informed by a telephone message that glasses are not ready yet and might ( no definite time given)take another few days. Ridiculous ! Especially after paying up front for them. Most definitely would never recommend Specsavers.”
“I have been a loyal customer of Specsavers of Ely for at least 20 years and have been very happy with them. NOT ANYMORE!. I went to Ely Specsavers today and asked them if they can adjust the lenses which was little bit loose. After asking me my name, my address and when I bought them I was told they can't help me. They looked like teenagers whom had no idea of customer care. I went round to Vision Express in Ely Tesco my problem was solved without asking my name or address by very kind professionals whom cared about their customers. From now on I will make sure non of my family or friends go to Ely Specsavers after todays disappointment.”
“Rang to book a nhs diabetes eye screening test and told booked up until end of june and then not doing the test anymore!
Been customer for 30+ years
Will take all my business elsewhere
Disappointed”
“I have used Specsavers (Seaford Sussex) for a number of years, but unfortunately on this occasion I have found their after sales very unhelpful - I spent £260 on two sets of glasses that are unwearable (waste of money) thankfully my eyes haven’t deteriorated and I am still able to wear them - would not recommend”
“I took my daughter for glasses in Eastgate in Jhb and it took three weeks without hearing from them, on the fourth week I went to store in Eastgate and the service was unbearable 😑 bad. They promised to resend lab order and test card to my medical aid, later they told me they can't resend the documents, I later called my medical aid and they didn't send them. I had spent over R200 calls between my medical aid and spacsave so far and had to hire helper to look after her as she couldn't attend school due to glasses and I don't know what to do. What I know is I will never set my foot at spacsave anymore after working with them for over 15 yrs”
“Labs messed up on 2 occasions with he wrong lenses. Three months ths later and still waiting. Went to another optom and waited three days. Double costs. In house service was OK.”
“Not worth the time going they do not know the first thing about glasses. !!!!! What the hell has SAVING got to do with it. ? As all they want is your money for poorly manufactured frames which seem to be made of poor plastic and the lenses are no better , i had 3 pairs and had to take every one back , in the end i just asked for my money back and went to a reputable place .”
“will never use again, very poor quality glasses .well actually the lenses are made of some type of plastic, one lens is out of focus, and the frame has come apart, will be going elsewhere next time”
“Paid £55 to Spec Savers. They said that my left ear had wax that was too near the eardrum. I said that if you only do one ear, you should charge half. They said that it full amount whether one ear or two. No real advice of how to sort the problem”
“Hillsborough branch are incompetent at getting verification orders right, in checking orders before asking you to come in and customer service in dealing with complaints by not giving basic apologies”
“con RIP off,just want your money,my glasses were to small every time and very tight,they will just say that looks good and unhelpful staff with dimension sizes of glasses,vision issues as measurements were out,ill fitting cheap,and gave me contact dermatitis for years ruined my life..I use online now surprising how much more helpful they were and save around £400 each time and for 2 pairs I paid £137 online price and one was varifocals.better frames than specsavers.Don't waste your money....only good thing was the eye test.”
“They always say they can't change the lenses in the glasses (you have to buy a new pair). They've done this to me and multiple people I know. When you go to another place they do it just fine.”
“Dear Specsavers team
Could I suggest staff train [ of management ] I was refused a £2.50 refund for a product that did not do the job it was requested for
This was your Beckenham shop so perhaps other shop managers are better
But petty to stop £2.50 refund very sad
Please display sign in yours shops on items that no refunds can be made”
“Terrible. Last time they omitted a vital part of my prescription. I went to another branch and it took 3 months to discover that an A B or C corridor had been left out. This time I went back to the original,
local branch and arrived to find that they had no record of the appointment I had made. They don’t answer the phone until well past opening time, the automated answer is all you get and then if you opt to speak to a staff member, you are cut off.
Epsom branch is in dire need of some proper supervision. Some genuine enthusiasm and dedication would go a long way to improve customer service. Unfortunately, no one seems very interested in the customers, there is a distinct air of apathy. Specsavers use the term ‘team’. There doesn’t appear to be any sense of teamwork whatsoever. I worked for the NHS until 2 years ago and know what genuine teamwork and patient care looks and feels like. It’s sadly lacking in Epsom Specsavers.”
“I’ve just been told that now Easycare contact lenses will now be issued 15 days after the direct debit is taken - is this some cynical money saving scheme whereby if everyone’s lenses are delayed by 2 weeks and Specsavers reaps the benefit? Very poor!”
“My reaction specs are like looking through frosted glass. They are 2 years and 7 months old so Specsavers hide behind the 2 year guarantee clause little point in complaining very negative and unsympathetic attitude from the manager in Bridgwater I'm off to Boots.Shame really, I have a 5 year old pair identical to these and still perfectly OK to use!!”
