“Specsavers cancelled my appointment 10 minutes before the appointment due to the optician being unavailable. Went to Boots instead and was subsequently diagnosed with a thinning retina and given an urgent referral to the eye hospital. I was told this is very old and should have been picked up on the last couple of eye tests but most definitely my last eye test. Specsavers are disgusting, all they care about is selling glasses. I was always a Specsavers customer and used to have a regular 2 year eye exam but not anymore. I could potentially have major life altering issues with my eyes at the age of 34 thanks to them.”
“I decided to give specsavers a go instead of Scrivens where I usually go. Huge mistake. Struggle to read with my verifocals but the worse thing is that everything in the distance has a bright yellow edge to it. I took them back, and was told it was the frames I had chosen. They were causing a yellow reflection on things, and there was nothing they could do about it. So why sell them?? Had them a year now, and have got used to the yellow, but Ive booked an early examination with Scrivens again so I can get some glasses that do their job. If you want cheap and nasty, then by all means, go to specsavers. Utter rubbish”
“I normally start work at 8 am so had to take an hour off for a 9 am appointment . I arrived just before 9 so i was there on time . After waiting 15 mins I asked when I was being seen and was told the member of staff hadn't arrived at work. Why cant their staff arrive on time to start work ? I left as I didn't want to lose any more time of work. No apology down right rude”
“Visited Specsavers Newtownabbey. I was greeted at the reception by Sean who was very helpful and friendly. My test was done by Mr Tony McGinn who was so professional, very understanding and so helpful and had a lovely manner. I was so impressed with this Specsavers and would highly recommend it.”
“There was a bad accident on the motorway traffic was being diverted so made all the village roads very busy I rung specsavers on hands free and explain the lady said you are allowed to be 10mins late for appointments I arrived 8mins late the lady rung through to someone to ask if they would see me and said no I'd have to rearrange I said forget it iam fuming I've have been going specsavers for years n travel to get there when there are opticians much closer to me so guess what it's time to give them a try absolutely discusted the way my appointment was felt with at mexbourgh branch”
“Had an accident with my glasses and the side was bent. Took the frame into The Maghull Branch and was told they could only replace the frame at £85 as side could not be straightened.
The frame was from the Twiggy range with a sparkly wrap around the sides.
I then took the frame to a local optical lab in Ormskirk who straightened the side for no charge.
Shame on you Specsavers you have now lost a customer.”
“Absolutely rubbish service. They kept my gift card and didn’t give me receipt for the glasses saying it won’t be problem to collect it. While collecting the glasses I was hold like a thief until I prove my payment from my phone and person who gave me a gift card. Never again. Specsavers, Shame on you”
“Told by optician I must not drive.
Measured 20 metres and I DEFINITELY can read number plates very clearly.You can't trust the them.
It's all a huge CON.
THEY WANT YOUR MONEY, end of.”
“Had emergency over lost pair of glasses. Leicester branch staff were superb and helped us out despite the complex circumstances. Prevented a lot of hassle during a weekend away. Can’t praise the staff highly enough. True customer service.”
“Not sure how to start, but I just want to write my experience using contact lenses. I prefer contact lenses instead of the glasses but most of the times I had to wear the glasses because am a bit scared of using the contact lenses that I get from specsaver. When i try to get the left contact lense out, half of it gets out and the other half stays in, and hard to take it out. My eye turns red as I try couple of times to get it out . I had to wait at least 48 hours to be able to take it out. I wouldn't come and write this if this had happened once or twice but actually this happens like 6 times from every 30 pairs that I get monthly. The right eye contact lenses are fine and nothing happen but the left is the worse and it get ripped easily while taking it out. I wish that they get better and stronger daily contact lenses, not weak and cheap ones. My eye turns red and hurts and not sure what to do. Specsaver is only way I know I can get contact lenses from, is there anywhere else I can get them from I might be better to try different place. .....Left eye contact lenses are bad try to sort it out.”
“I took my child to specsavers to have an eyetest.All friendly staff.Cheery and happy optician....But when we went the store to collect and try them on one week later my kid couldn't see a damn thing with them on!
Not even the wall from 10 feet away.Customer service staff quickly forgot their"cheery" attitude and became surly and ignored us.Eventually we were offered another free eye test but I pointed out that if the optician was so useless as to stuff up the original prescription so badly,then what would be the point.The a member of staff,another formerly "cheery" lady,pointed out that we had ordered and paid for shaved lenses because my child's prescription was in excess of +3.50 so it was our fault.We strongly disagreed so yet another formerly " cheery" lady staff member pointed out that there were no faults and all my child had to do was (A) put on the glasses and (B) wait for a couple of minutes or so their eyes adjusted to blurriness.At this point I shared with them my personal opinion about them,their optician,their customer service,their frames,their lenses and the utter drivel they talked.We were in the store for over one and a half hours before we were given a grudging refund of the amount already paid for the frames.
No apology,no decency.
So we marched straight over the road to vision express,explained our position and dilemma caused by specsavers idiots and we were offered a free eye test next day.Also the prescription was radically less than the original and within one week nice clear brilliant spectacles fitted by professional qualified staff with great customer service!
So....you decide!”
“Took my reading glasses back as they are misty, they seem like they need cleaning(have done this several times, still the same) to be told it was because I hadn’t got anti glare on the lenses. They could change them for me but I would have to buy new frames as well as new lenses, although my frames are only a week old. I will never use them again it’s all a big con.”
“Went there for a pair of glasses. Was offered 2 for the price of one. Ended up paying over £200 for one pair, not even a good brand and they wanted to charge me £198 for the second pair due to me having to have thinner lenses? They say that the lens deal is NOT in the offer? Paid to have scratch resistant lenses and lense became scratched, visited shop and now they want £120 to replace just one lense? What a rip off, totally disappointed with the so called two for one offer that proved to be more expensive. Avoid this place and go to a small independent opticians that are willing to provide a good service and where they value a client as Specsavers certainly don't. Very dissatisfied.”
“Just had the most amazing service by Kanta @ Wembley branch, she was enormously helpful, friendly and funny! Opticians is normally a bore but I was laughing and smiling throughout, brilliant customer service and professionalism, kanta is a true asset x”
“I cannot recommend Shyrose at the Specsavers in Brixton enough!
She has a wonderful eye for how glasses fit the face shape (and is honest about it!) and is determined to make sure customers leave the store with a great deal to match the great glasses. She is truly amazing.”
“2 years ago I spent £325 for a new pair of glasses at Specsavers Romford. One “leg” broke off recently, so I went back to the store to see if they could fix it. They said they could replace the frame but because my frame is from discontinued stock I would have to pay £39 for a new one, which I thought was a great offer! When I came back the next day I was told by another sales person I couldn’t get this done for £39 because I have verifocals
2 years ago I spent £325 for a new pair of glasses at Specsavers Romford. One “leg” broke off recently, so I went back to the store to see if they could fix it. They said they could replace the frame but because my frame is from discontinued stock I would have to pay £39 for a new one, which I thought was a great offer! When I came back the next day I was told by another sales person I couldn’t get this done for £39 because I have verifocals. She kept saying I should go for 2 pairs for the price of 1 deal since I have a new prescription. I repeated a few time that I DON’T NEED 2 pairs but the assistant just wouldn’t listen. When I said I prefer my own frames instead of theirs as I couldn’t find any I liked, I was told I will have to pay extra £40 to fit lenses in those, which I said was ok. I did buy a frame that I really like, that sits perfectly on my face, and looks good, a few months ago. To proceed with the order now the 2 sales assistants wanted to see a sales receipt for the frames I had. Obviously, I didn’t have it with me, and it’s been a while since I bought them, but they suggested that without the original receipt the order can not be processed. Unbelievable! I have been Specsavers customer for over 12years, I was about to spend £270 on the lenses to be fitted, and to be treated like this?! I AM NEVER GOING BACK TO SPECSAVERS! Outstandingly bad customer service and too expensive!”
“2 years ago I spent £325 for a new pair of glasses at Specsavers Romford. One “leg” broke off recently, so I went back to the store to see if they could fix it. They said they could replace the frame but because my frame is from discontinued stock I would have to pay £39 for a new one, which I thought was a great offer! When I came back the next day I was told by another sales person I couldn’t get this done for £39 because I have verifocals
2 years ago I spent £325 for a new pair of glasses at Specsavers Romford. One “leg” broke off recently, so I went back to the store to see if they could fix it. They said they could replace the frame but because my frame is from discontinued stock I would have to pay £39 for a new one, which I thought was a great offer! When I came back the next day I was told by another sales person I couldn’t get this done for £39 because I have verifocals. She kept saying I should go for 2 pairs for the price of 1 deal since I have a new prescription. I repeated a few time that I DON’T NEED 2 pairs but the assistant just wouldn’t listen. When I said I prefer my own frames instead of theirs as I couldn’t find any I liked, I was told I will have to pay extra £40 to fit lenses in those, which I said was ok. I did buy a frame that I really like, that sits perfectly on my face, and looks good, a few months ago. To proceed with the order now the 2 sales assistants wanted to see a sales receipt for the frames I had. Obviously, I didn’t have it with me, and it’s been a while since I bought them, but they suggested that without the original receipt the order can not be processed. Unbelievable! I have been Specsavers customer for over 12years, I was about to spend £270 on the lenses to be fitted, and to be treated like this?! I AM NEVER GOING BACK TO SPECSAVERS! Outstandingly bad customer service and too expensive!”
“Having waited in store for nearly 45 minutes, we left not getting the specs my nan wanted. People were being seen before us. Also the lady on the shop floor knew what we were looking for why couldn't she have told us they can't do it, instead of making us wait. It's a big trip for my gran to make as she is 90 years old. And not only was it hard for her but a waste of my day off too! I would recommend avoiding specsavers Swansea at All cost.”
“Had a hearing test at Kettering branch a year ago and purchased 2 hearing aids which never worked properly it has been very difficult to get appointment to have them checked, Managed to arrange an appointment 2 months ago over the telephone, turned up and no one had recorded the appointment at the shop so nothing was done. They offered to rearrange the appointment for 1 month later. At that time adjustments were made which in the quietness of their office seemed ok, as soon as i went outside into normal life they were worse than before. Managed to speak to them today (16th May) they were looking at July for an appointment which was disgusting, so the person i was speaking to said that they were available now, so i said it would take me 10 minutes to get to the shop and was told "what a shame i will be with another customer then" £2000 down the drain”
“Had eye test here, got the prescription wrong in both eyes! When I asked for a re-test, was told I'd have to pay if I was wrong! Now just been back with prescription sunglasses which are unwearable ... was told that I should have chosen a smaller frame to avoid distortion at the edges of the lenses! Why wasn't I told this when ordering them? Absolute rubbish service and goods, won't go there again. AVOID!”
