“Poor customer service at Chatham branch in Kent. Martin and other staff are giving false information to customers. They lied that the frame I wanted was not available at other local stores but I visited the local stores myself the glasses / frames were available. Liars we pay your wages. Lost trust and will not be going there again.”
“After speaking to one of your staff members from your Sale branch, telling him that I had damaged both arms on my glasses after having a fall, I was advised to call into the branch asking if they could fit the lens into one of your new frames, not having purchased the glasses from you ,the young lady on the help desk said this could not be done as the lens would not fit any of your frames,also go to the optician where they were purchased, as a 78 year old thought she would have wanted the custom, Not impressed with your help desk advise”
“I had several eye tests over the years, spend hundreds of pounds on new Glass's !! Only to be thrown away, because I couldn't wear them ! I discussed this with the Spec Savers Branch in Bletchley. After being told I was "Light Sensitive " I asked IF I could have the "Puff of Air and Light , AFTER MY EYE TEST " NOT BEFORE. Maybe this was the problem ? Several cancelled appointments later I left to go to somewhere else !!
Who with an immediate appointment ,after explaining my "Problem".
DONE AN EYE TEST WITHOUT THE FLASH OF LIGHT OR PUFF OF AIR !!! (This was done AFTER the Eye Test) .
Took TIME , YES TIME ! Empathy , All this Spec Savers Staff had NEVER SHOWN !
The NEW Optician: I showed him ALL MY UNWORN GLASS'S From Spec Savers Actually said the Prescriptions WERE ALL WRONG !!!!!!!!!! EVEN THE NEW PAIR JUST FROM THE CURRENT Year, the year before, the year before ……..etc
I Said "You might as well CRUSH THEM !! HERE KEEP THEM !!"
The END of this NOW
I HAVE A NEW PRESCIPTION, WITH NEW GLASS'S WITH ACTIVE LEN'S. I HAVE THEM , NOW IN MY FIRST WEEK !!!!!! AND HAPPY !!
The MORALE
DONT GO TO SPEC SAVERS !!!!!!!!”
“This is the worst shop for eye tests, customer service and anything else you can think of. Had an eye test to be told by the person that I was currently wearing glasses that were too strong, got new prescription and now have to wear 2 pairs of glasses instead of my previous glasses which are varifocal as I can only see out of my new glasses for computer work. My dad also paid 1300 pounds for hearing aids which one of them hasn’t worked for weeks, as he is elderly we asked in the local shop if it could be the battery, that was 3 weeks ago, still no batteries ......my husband then took my dad to the shop to find out they don’t stock them and he would post out, surprise surprise still no delivery.... could write a book about this shop,,,,,,!!!”
“Went collect my glasses when tried on could not see out of them there was other customers with same problem my very focals where 4 mm out of position very poor service left specsave over 5 years ago for similar problem when back as I thought they had improved will not use again when glasses are fixed”
“On my way to collect my glasses I asked a reception lady if I should go straight to the "collections" section, she told me "No, you queue over there....like everybody else...."
Eventually I get called over to collect the glasses, only to find the order was wrong, they ordered polarised glasses instead of reactors. Was told all they can do is apologise and that I have to wait yet another week for them to get the right glasses. At £250, it's the last time I go there.”
“Specsavers Enfield did not keep my appointment time, I had to wait a long time, and then had to leave as I was using my lunch break for this appointment and was running out of time. They said they have emergency appointments which they cannot turn down, where does this leave their customers regular appointments? I think they were happy to let me go as the frustrated gentleman who was after me would have got his test quicker.”
“I went to the shop in Broadmead Bristol on Friday 29th March, I had a call about 5 minutes after I left, when I rang them back they didn't know who had rang me or what they had rung me for. On the Saturday i realised I had left my second pair of glasses behind so I rang them but they couldn't find them, I popped in on Tuesday and they still couldn't find them. I went in today and a very kind young man by the name of Kevin went looking for them and found them. He went above and beyond to find them for me. Hope he gets to see this. A very big thank you to him.”
“The optition Roberto in Bexhill on sea was very thorough and professional, he has a kindness about him that made my dad feel at ease and totally reassured. My dad has a fear of eyes so has never been to the optition before but now would not go anywhere else because of how Roberto treated him. No stone went unturned. Thank you ever so much all worries and concerns sorted out on the same day. A real credit to your team thank you.”
“Went into Specsavers yesterday because I had lost my glasses . I told the young lady I needed to get some replacements as cheaply as possible . We spoke about what I needed them for .. mainly watching TV and driving and that I was wondering if plain distance glasses would be OK as I had some reading glasses . She didn`t comment much on this but measured me up for varifocals as this is what I had before losing them . I chose the cheapest frames at £25. She quoted a price of £148 ! She didn`t tell me the price of distance glasses {£25} or explain that varifocals are so much more , I assume she imagined that I would know ? I did decide on the distance glasses of course but I feel it is very poor to not give the customer all the facts . It was very embarrassing .”
“Excellent service from the Accrington store. A really happy team. A big thank you to Marion for my contacts review, Juvairiyah sight test and Katherine for her help with my choice of glasses and for a nice chat. All the other staff were so polite and friendly. Really impressed. Please pass my comments to Accrington. Thank you all your amazing.”
“I was unhappy with my previous optician so tried the Oldham Specsavers for my 2-yearly test. The optician was very knowledgeable and friendly and explained everything to me. Then I went to choose some frames and assistant Emma was very patient with me as I couldn't find the frames I liked. She truly went the extra mile and found me a pair of discontinued frames, which were exactly what I was looking for, after I had looked at every frame in the shop. Thanks Emma.”
“Booked an appointment for my day off but got a call to say they had to cancel an hour before I was due in. I asked them to make an appointment in a shop local but said I was better off calling myself. I couldn’t make an appointment for the same day. Not happy!!”
“Went today to spec savers Blackburn found the all team excellent from eye health test and vision test . Bought glasses with the help of Ibrahim who was excellent in help and friendliness ;Bill”
“Poor customer service. You make an appointment and your kept waiting for 2 hours while they take walk ins who are seen before you. I have been waiting for my second pair of glasses for a month. When I enquired why they were still not ready o was frostily told you have one pair so can not see what the problem is. No help with choosing frames or completing my eye tests. Daventry specsavers.”
“Been a Specsavers customer for years. However, I find them to be a bunch of threatening bullies, unless you do what they say, when they say! I haven't been able to visit the store for a while due to ill health. Rather than ascertain the problem (e.g. I might have died), Specsavers sent me an unfriendly and snotty letter stating my contact lens scheme is suspended and will be cancelled. Nobody treats me like that! I'm taking my business elsewhere with immediate effect! I can get much better value elsewhere, with equally good eye care. The moral of the tale? "Shouldn't Have Gone to Specsavers." The only good thing about Specsavers is the funny TV ads that customers like myself pay for!”
“Went to Spec savers in Armthorpe Doncaster the owner of the franchise would not apply my work discount advising my prescription was for reading when I went in for VDU so I could not claim my £45.00 discount. Watch them they are crafty and misslead customers to cheat you out of discounts.”
“Very poor service that left me waiting for 45 minutes for an eye test. When I asked when I would be seen they told me off for not 'signing in', despite never being told to do this and there being no signs to do so. The staff were really rude and unapologetic too. Will not be returning.”
“Slough branch does provide very poor customer service waiting time 2hours and after you get wrong prescription for the glass which made my eyes watering red painful
Poor spacsever
I would be happy if I get a refund for the money that I paid for wrong prescription, not put me agin with this miserable experience”
“I attended Spec savers in Halifax, West Yorkshire after a blackout and feeling very delicate and needed a new pair of spectacles as I have double vision.
The first problem came with the assistant, who despite me explaining on several occasions that I needed her to be succinct as I was having difficulty with processing information and felt really ill continued to chat away and offered lots of information which wasn't relevant to the question we had asked.
The last time I reminded them of the trouble I was experiencing the assistant began to talk very slowly but still conveying the same irrelevant information and then continued to talk to my friend at a normal pace discounting my presence. I explained that I could still hear them, it was me who had to make the decision, and that I needed direct answers to questions and not the same information spoken at a slower speed.
I interrupted them as they continued in the same vein and asked to speak to someone else.
The next person who attended us was an optician who understood and we were dealt with quickly and efficiently and an emergency pair of reading spectacles was ready the same day.
When I came to collect my daily use spectacles I explained during the fitting that these weren't correct and I couldn't see properly. After the lenses were checked against my current prescription, I asked if the prism film had been applied correctly.
This film had been prescribed by the local hospital ophthalmic department whilst the correct prescription was determined and dispensed and is ridged, so it has a definite feel to it. I was assured that this was correct and to 'get used to it'.
I took the spectacles home and after two days contacted Spec savers via email and described the problems as above.
I was contacted the next day by the 'senior optician' who explained to me that it was impossible to tell which way up a prism film goes by the direction of the ridges, plus other deflections of any culpability,which left me doubting myself
My experience with the first sales assistant was ignored and I asked to return to the store.
As I was having terrible problems seeing I asked what would the visit be for and what was the hoped for outcome and was told that the spectacles would be checked. Taking into consideration the previous conversations plus that I had an ophthalmic appointment the next week I decided it really didn't warrant the considerable effort to travel to an unproductive appointment whilst experiencing significant difficulties with my sight.
At my ophthalmic appointment it was immediately discovered that the film was upside down by running a finger against the film and this was corrected.
I then emailed Spec savers again with this information.
The next phone call was confusing as the manager focused on terminology and disagreed that this film could be determined by feeling it and that the direction of the film had no bearing on the information I had passed on about my prescription. It was agreed that I could return the spectacles for a full refund within a given time period, so this is something.
I then attended a local optician for an eye test and to have the prism prescription incorporated into my lenses.
The optician felt the direction of the prism and gathered the correct information from this and then used a machine to find the exact prescription of my lenses plus the prism film.
The two experiences of opticians has left me in no doubt that Spec savers are lacking in many areas of expertise and I can only advise people to avoid this branch based on this.”
