“My eye test was done by a newly qualified young lady. Who didn't seem confident at all. Had to return to choose frames as the shop was heaving. Choose frames and told would be a week. No one approached me to help with the choosing of frames. I tried the glasses for four days but realized that although the glasses were fine for reading they were no good for computer work. I returned again to the store to complain. They called my name out incorrectly and then made if feel like it was my fault as only reading glasses. I will not be returning. £159 for glasses that I needed for work that I now cannot use. Disappointed.”
“On holiday in Rutland when an arm of my glasses came off. I went into the local branch where 2 'girls' were supposed to be working. They didn't want to know and basically were a complete waste of time.
I called into Boots opticians a few doors away who were extremely helpful.”
“Hearing test.... FAIL even though I cannot hear in one ear told too young to be going deaf, didn't even get a hearing test, waste of time took morning off work for this and didn't even get a test next day went to a n e n guess what I've actually lost hearing in my ear mmmm to young eh get ya facts straight n get proper trained hearing specialists in future”
“My spectacles from Specsavers were great. I had high value lenses fitted in 2015. The sides had broken away so they needed replacing. On visiting the Specsavers store I was served by, (as I later learnt an apprentice) who advised me they could not be repaired on site. They would be sent away for up to 6 weeks and then they may not be able to repair them. I knew they could be repaired so I took them to be repaired elsewhere and they were able to repair them immediately. The service I received on this occasion from spec savers was utterly appalling which I conveyed to a supervisor and the Director who telephoned me. The situation was so bad, I have had to suffer unnecessary additional cost in order to keep my spectacles. I have since been trying to obtain reimbursement from specsavers for additional costs incurred. So far despite intervention by the OCCS I have not received a satisfactory resolution, just an empty apology and a reluctant offer of a credit note for £48. I have also written to the CEO Doug Perkins about a week ago but so far not received an acknowledgement or response to the issues outstanding. I live in hope? From adverts, I expected far more understanding than I have got to date.”
“Will not use Specsavers again. Took my son there and the glasses he received were unwearable. Staff are extremely rude and do not listen to customers.”
“Lenses were blurred, first appointment 6 weeks ago, still no word from them after the manager said they could lower the lenses, totally unfit for purpose, very patronising staff trying to adjust the nose rests and ignoring me saying i couldnt see,,,full stop!!!, and staff kept saying varifocals are different and need getting used to, then changed their tune when i said i had been wearing them for ten years, avoid the Ammanford branch at all costs! Have emailed a complaint and asked for a refund”
“Specsavers is a very very bad company. I cancelled my contact lens appointment and the next available one they have is 2 months away! They wouldn't even let me come to my once existing appointment 15 minutes late. Very annoyed and angry overall.”
“Bought a pair of glasses from them
They never made them comfortable
I went back a lot of times to adjust them, being very painful on my ears. Note I have to use them loose so they don’t hurt me and they slide down everytime I look down. Plus the glasses always always always catch my hairs, no way to fix this. Very poor quality.”
“I was referred to Spamedica by Spec savers - Morley branch- for the removal of cataracts to both eyes. Following the first operation, Spec savers failed to send the post operative report to Spamedica for several weeks. This caused considerable distress and a delay in treatment for the other eye. Having now had my other cataract removed Spamedica are unable to offer post operative treatment as they have still not received the post operative report from Spec savers. Mr Patel, the owner of the Morley branch although fully aware of the above problem and despite his promise to review their procedures customers continue to suffer long delays in potential life changing treatment.”
“Terrible service. Do not trust this company to look after your eyesight.
Appaling level of service from Winton branch. I paid for 2 eye tests, one for contacts and another for new glasses. When I saw that the prescriptions were very different from my last ones, I queried this with the optician, who then adjusted my prescription without any further examination.
I've now bought new glasses and contacts using the prescriptions and cannot see or focus on anything using them. My old glasses and contacts are much better. When I returned to the store, the sales assistant refused to accept any responsibility. The manager refused to speak with me. I then emailed details of my complaint to Specsavers customer service department and have had no response at all in over a week. Absolutely disgraceful service.
I posted the above review on Trustpilot and Specsavers replied with their standard response (the same as they post after every bad review:
We are sorry to hear about your experience Emma, if you would like us to look into this further, please could you complete the following form and provide us with more detail so we can have your concerns looked into: https://www.specsavers.co.uk/news-and-information/customer-service/contact-us
Re: Reply from Specsavers -
This is the same link I used to contact you over a week ago and you have not replied yet. I saw a reputable optician today who examined my eyes and confirmed that my prescription has not changed since the test I had over 18 months ago. She couldn't understand why Specsavers have prescribed totally unsuitable lenses or why the contact lens prescription (from the same optician) was totally different from the eyeglasses prescription. She was also shocked to hear that when I went back to Specsavers Winton I was told I should wear the new glasses for a week to get used to the new lenses, despite not being able to see wearing them. I have incurred approximately £300 unnecessary expense as a result of your incompetence. What are you going to do about it other than ignore my direct complaint and post a standard response on Trustpilot, pretending that you care?”
“Very poor customer service. No consistency with the information given. Only focused on up selling products. Gave me the wrong lenses.
I will not be using them again.”
“The varialfocal lens are absolutely rubish. I bought the most expensive lens and the vision is do limited it is unbelievable. They should be banded for all drivers as you can not see right or left.
The worst company i have ever dealt with changd twice a
But still can not get them correct.”
“My Husband has visited your Chepstow store this morning and had a very pushy seller instead of an optician. He was robbed. We will never use Specsavers again, we being my husband, myself, my Son and anybody else I have chance to share my opinion with. I am disgusted with Specsavers they are daylight robbers.”
“opticians good rest of staff very poor. wrong date on appointment card I had to return. had to wait 17 minutes after appointment time to see optician. staff don't seem to be able to communicate with each other although each seems to have an ipad !!! glasses very expensive got same spec glasses elsewhere for £92 cheaper.
would not recommend and will not be going back.”
“Specsavers Newark, situated in Morrisons is tiny, noisy and has rude unprofessional staff. There are no doors, phones ringing, not being answered, but only complain about this if you want to be bullied by the staff. You are just a customer production line, not treated an individual. Awful place, leave well alone.”
