“Asked for glasses with thin lenses like i already had,the
Sales assistant assured me they would be the same.
Waited two weeks for collecting new glasses vision slightly blurry as expected till my eyes settled ,then my wife noticed how thick the lenses were NOT what I was told by sales assistant
Returned next day to told to make them thinner pay another £50 pound felt i was misled product no effort to try and keep my custom
Sales staff not trained properly to explain products they sell shrugged her shoulders returned my money to card told it would take a week to go back in my bank WHY they took it out same day useless !!!!!!!!!!!!!!”
“Total incompetence at Bury shop. Prescription for reading glasses and distance. Ordered two pairs of each but all four were made with the same prescription. When informed that the reorder was ready I went to collect and found they too had been remade wrongly again. Expecting a full refund.”
“Hi, I recently wrote a review about the incompetence of the staff at the st.annes store, I would like to say that following my complaint I received a sincere apology, compensation for my time, a discount as a loyal customer and a bunch of flowers.
None of the above AND still waiting for the said contact lenses.”
“Absolutely appalling treatment at Morpeth. I have had my prescription increased for no reason other than they told me my eisight had changed "by two steps", She changed my prescription to take into account my reading glases (which is a wholly seperate prescription and is kept completely apart from my distance glasses) and then said my eyesight had changed to such an extent that I needed a new set. The young woman in the shop tried to take my photograph before I had my eyesight checked and said oh you will be needing new glasses (this was BEFORE I had my appointment with the optometrist) and I proceeded to tell her that I would not be buying such bug ugly Penfold style black plastic vile looking glasses. She then did an appalling "puff" test on my eyes which she did six lots on my left eye. I left my prescription in the shop because frankly it is not worth the paper it is written on. I have since had another paid for eye test at an independent optometrist who stated that there had been a small change in my vision but nothing worthy of note. I then prceeded to tell him about this shower and he said there is no way that there is a two step alteration in my eyesight. I am livid hopping mad furious. I am absolutely disgusted by what is no more than a cynical attempt to get me to purchase a new set of glasses when none was needed. This is frankly repugnant behaviour; screwing around with peoples vision all in the name of driving a profit. They have lost my business fully now and I will be informing everybody about what has happened to me.”
“I can't believe that Optometrists are paid so much yet provide such appalling service. They seem disinterested in my issues - just going through the motions in the test room - there was NO recommendation as to what I ought to do once the test was complete and as for the photo that was taken, there was no description of what was going on.
If I'd had an x-ray at the hospital I'd expect the doctor to explain what was going on....
The staff in the shop part are great but the optometrist needs to improve their skills.
The sad thing was it isn't isolated as I went to another Specsavers for a 2nd opinion a month later as the glasses didn't seem right. They offered a re-test with their own team. the optom in the test room was little better than the first one.
your optometrists need some training in customer service - perhaps cut their day rates if they don't improve ?!!!”
“I recently had a contact lens check and eye test. I was told there was very little change and that a slight change to my right lens may help my reading but may affect my distance.
Your the expert so I said I was prepared to give the new lenses a try.
One week passed and a text came to collect my lenses, when I arrived in store, they were my old prescription, hey ho human error.
Apologies and ordered my new trial lenses, whilst in store I collected my3/12 next supply and was assured that if I was happy with the trial lenses these could be exchanged. A further week followed and a text arrived to say the lenses were ready for collection, I sent my son who was asked to pay £40.00. He said I paid by the scheme.??
So, today off I go AGAIN to collect these trial lenses, I tried to explain my previous problem, sit down says the assistant and I will go and get them for you.
After what seems like eternity she comes back with two full boxes, she then asks if I have used more lenses than I pay for by direct debit. I explain these are a trial and explain my last fruitless visit, off she goes to ask the contact lens specialist and while she is away I look at the invoice that she has left on the table. And... it’s my old prescription AGAIN.
The assistant returns and tries to back track on the flannel she had given me before about how these new lenses were so different. They are my SAME prescription.
To top it all she then tried to give me five pairs of the lenses. WHY?? I’ve got 90 pairs of the old prescription.
Finally, I was offered my trial lenses be posted to me direct and assured they would be sent ASAP, little comfort I told her as these I wanted to try before my upcoming holiday. I was informed that I would be able to try a couple of days, does this really help, because I won’t be in this country to make that choice either way.
I am completely dissatisfied with the service and considering I spend £500.00 approx per annum with yourselves expect a better service.”
“I had an eye test in September which I had no confidence in because I felt it was rushed. Questions were fired at me with no sign of interest from the optician and at the end of the test I was told that I didn't need to change my glasses because my sight had not changed very much. Subsequently I have had another eye test at another opticians, which I have had to pay for. A totally shocking service from Specsavers. I have also had a hearing test with Specsavers. This was rushed, again with no interest from the audiologist. All he was interested in was getting me to buy a hearing aid.
The hearing aid was eventually fitted, the audiologist pushed the earpiece in so roughly that it hurt, and the hearing aid was so awful that I took it back and got a refund.
Everything about my experiences was rushed and impersonal. Truly awful.”
“Booked an appointment for a visit for my mother in a care home for an eye test, took approx 3 weeks, not a problem. On the day no one arrived, phoned, told me they got held up due to weather!!!!! A bit of rain!! Told the next appointment would be in 4 weeks time, told lady to forget it and would go elsewhere.
Very poor service and poor communication from this high street company, would not recommend.”
“Spec savers home visits. My 94 year old mother had an
Eye test was 26September, today, 2 November, still no sign of glasses. Been promised them for three weeks, twice a week. Made numerous calls, fobbed off and lied to, told definitely Tuesday or Thursday for three weeks. Non return of messages, no communication, absolutely disgusting. Mum is dying and now it's too late. Terrible company and shocking service and STILL NO GLASSES. I'm contacting trading standards and I want a full refund for the misery your shocking company has caused.”
“Went to the Brecon branch, what an obnoxious optometrist no customer service skills and really rude, if that's the face of specsaves will not be returning”
“So had my glasses around 4 weeks both ear pieces have fallen off. took them into the shop today and was told " we dont carry spares, the only thing we can do is a frame swap and that'll be £15 for the trouble " Was also told as i dare to put my glasses on under a motorcycle helmet its my fault.
So i take it anyone who dares to ride a motorbike had better not buy glasses from specsavers weston as anything wrong with them will be deemed your fault.”
“Sidcup branch sold me two pairs of their highest price varifocal glasses intended for everyday wear and driving. Left me with tunnel vision and if I drove in them I had no peripheral vision at all and would have killed someone. Complained loudly in the shop to finally get a full refund following which they couldn't get me out of the shop quick enough. Went to an independent shop and, ok I had to spend a lot more, but the quality of the varifocal lenses were so much better from the very first time I wore them. My wife also used the Sidcup branch and bought reading glasses there 15 months ago. One of the nose pieces broke off and she was told they could not fit a new nose piece and since their warranty only lasts for 12 months, they would not do anything. More than that, in trying to fix them the rude and unhelpful assistant broke off the other nose piece so they were completely unwearable. Specsavers is an awful shop and neither my wife nor I will ever use them again.”
“Today I went specsavers in modern station that one black lady was so rude I was regular customers and I had my eye test there from 2015 to 2017. She charge me 25£ that from last year I had just pay 5 £ for eye test. But today she disappointed me I hope now I will change my specsavers from today.”
“My wife was referred to Specsavers Wick for an audiogram, on visiting the shop to make an appointment she was greeted by a woman who said that she was fedup of doctors referring patients to them as they were not a charity. A test was eventually given, when asked for a copy of the results for the doctor we were advised that the printer was not working and they would be sent to us. After a week without correspondence, the shop eventually telephoned to say the results were available andwe visited the shop and were handed the results. Due to the loss of hearing we requested a full hearing test and was advised that there was a waiting list in excess of one month. On checking the online booking service we noted that there was slots available the next week. Checking with customer services by phone we were assured that this service was free.
On attending the appointment, we were advised that this was not the case and an audiogram would cost £29. We reluctantly agreed to pay and the test was given. On offering to pay andrequesting a copy we were again advised that they could not print the results, subsequently, we were advised that they could not release the data due to data protection regulations!(?).
Eventually after several conversations a copy of the results eventually arrived in the post.
The management at the Wick shop would be regarded as socially lacking in their customer relations, not using normal social graces expected in trading. This alone does not endear one to trade with this branch and at the loss of £ 1000. to £1500 in the sale of hearing aids beggers belief.
It is not possible to rate this shop less than one star but, I would say to all potential customers " buyer beware!".”
“My wife was referred to Specsavers Wick for an audiogram, on visiting the shop to make an appointment she was greeted by a woman who said that she was fedup of doctors referring patients to them as they were not a charity. A test was eventually given, when asked for a copy of the results for the doctor we were advised that the printer was not working and they would be sent to us. After a week without correspondence, the shop eventually telephoned to say the results were available andwe visited the shop and were handed the results. Due to the loss of hearing we requested a full hearing test and was advised that there was a waiting list in excess of one month. On checking the online booking service we noted that there was slots available the next week. Checking with customer services by phone we were assured that this service was free.
On attending the appointment, we were advised that this was not the case and an audiogram would cost £29. We reluctantly agreed to pay and the test was given. On offering to pay andrequesting a copy we were again advised that they could not print the results, subsequently, we were advised that they could not release the data due to data protection regulations!(?).
Eventually after several conversations a copy of the results eventually arrived in the post.
The management at the Wick shop would be regarded as socially lacking in their customer relations, not using normal social graces expected in trading. This alone does not endear one to trade with this branch and at the loss of £ 1000. to £1500 in the sale of hearing aids beggers belief.
It is not possible to rate this shop less than one star but, I would say to all potential customers " buyer beware!".”
“Booked an appointment online for Newquay Specsavers.
Took an hour out of my my busy schedule today and £3 to park to attend the appointment today. On arrival I was told my appointment was actually on the 16th November. (Now arriving home to check my email, I was correct, surprise surprise : Tuesday, 06 November, 2018 - 11:00 AM)
I'm then told I will have to wait three weeks for an appointment.
Possibly the worst customer service I have experienced from any company in any country. Having used Specsavers for as long as I remember I will never return after such a shambles. If there was a negative rating you would have got -5”
“Oxford Specsavers the young lady on the door receiving the book appointments on the 12/10/18 extremely rude and careless. You shouldn't treat your clients like that. There are many ways to speak with clients.”
“I purchased two pairs of glasses early this year, after a few months the arm arm fell of one pair. They initially said it was fair ware and tear and wanted to charge me £12.50 for the repair, however, after much debate they said that they would repair it free of charge. I mention that the other arm was loose but they ignored what I said and only replace one arm . Three weeks later the second arm fell of, this time they said that they would repair it free of charge. At the same time I mentioned a scuff on one of the lenses. That they said was me mistreating the glasses. I pointed out that they are supposed to have a scratch resistant coating. The manager then told me that the only thing that does not scratch is a diamond and that if I wanted the lenses replaced they will cost me £25. So much for the guarantee. I for one will not go through there doors one more time. If you had a zero star then I would have used it
David”
“Awarded one star because I couldn't leave less.
Absolutely atrocious treatment by staff and there no quibble, no fuss guarantee isn't worth the paper it's written on.
Collected my new spectacles on 6th September 2018, when I got home, I inspected the new spectacles while wearing my old ones and noticed scratches on both lenses and the frame so telephoned them straight away and was told no problem, return them, I explained that I could not return to the shop that day as I have no transport, lady said she would make a note on there system that I had telephoned them within the hour and that I would visit the shop in a few days, she said they would make up a new pair after my visit,
Visited the shop 11th September and told nothing can be done as they are not covered for accidental damage!!??
I said the damage was not caused by me so I would like a replacement under there no quibble, no fuss guarantee printed on my receipt.
The assistant said she would have to speak to someone else and went away, another person appeared, I think she may be the manager although she did not tell me this she certainly behaved as if she owned the store, in fact her attitude was immediately defensive and confrontational.
She asked me stupid questions like "well, how do you think they were damaged" to which I replied as they had damaged them she would have more of an idea than me, she tried to get me to start an argument, but after more silly questions and talking down to me I said I was not prepared to argue, was she going to replace the spectacles or not, to which she replied in a sarcastic voice "no, I am not going to replace your glasses, I'm not doing anything", I then got up and left.
As I suffer from chronic anxiety and depression this has left me feeling terrible with headaches and sleepless nights.
I have now contacted Specsavers head office and am awaiting a reply.
Absolutely terrible attitude and customer service, would I use them again, definitely not!!!
Contacted store and website as requested, told by store that issue will be looked at by store director, but they are not available until OCTOBER, nearly a month after my complaint, will update again when they eventually decide to do something.
Waste of time filling in the web form, all they do is send it to the store that you are having problems with, head office do nothing to resolve issues, useless.”
“Went for eye test. They forgot to do my field test.
When I went for glasses I told young assistant that I had double vision. She replied well see how it goes!
I eventually went to the hospital and they diagnosed cataracts and early glaucoma and increase pressure on one eye.......which was NOT picked up by Specsavers. The specialist was very surprised. When I said I had double vision I should have been immediately seen by an optician not told by a young trainee see how it goes on! Very poor from a store where there are a few familiar faces but most appear to be trainees and youNEVERsee the same optician....lots of locus. Not good enough at all...just like a conveyor belt as long as they get your money. Time for a change which will include my wife who spends hundreds of pounds there every year. She has just been back and a senior assistant immediately spotted that her new glasses had been made up incorrectly! Say no more!”
