“Went to the Brecon branch, what an obnoxious optometrist no customer service skills and really rude, if that's the face of specsaves will not be returning”
“So had my glasses around 4 weeks both ear pieces have fallen off. took them into the shop today and was told " we dont carry spares, the only thing we can do is a frame swap and that'll be £15 for the trouble " Was also told as i dare to put my glasses on under a motorcycle helmet its my fault.
So i take it anyone who dares to ride a motorbike had better not buy glasses from specsavers weston as anything wrong with them will be deemed your fault.”
“Sidcup branch sold me two pairs of their highest price varifocal glasses intended for everyday wear and driving. Left me with tunnel vision and if I drove in them I had no peripheral vision at all and would have killed someone. Complained loudly in the shop to finally get a full refund following which they couldn't get me out of the shop quick enough. Went to an independent shop and, ok I had to spend a lot more, but the quality of the varifocal lenses were so much better from the very first time I wore them. My wife also used the Sidcup branch and bought reading glasses there 15 months ago. One of the nose pieces broke off and she was told they could not fit a new nose piece and since their warranty only lasts for 12 months, they would not do anything. More than that, in trying to fix them the rude and unhelpful assistant broke off the other nose piece so they were completely unwearable. Specsavers is an awful shop and neither my wife nor I will ever use them again.”
“Today I went specsavers in modern station that one black lady was so rude I was regular customers and I had my eye test there from 2015 to 2017. She charge me 25£ that from last year I had just pay 5 £ for eye test. But today she disappointed me I hope now I will change my specsavers from today.”
“My wife was referred to Specsavers Wick for an audiogram, on visiting the shop to make an appointment she was greeted by a woman who said that she was fedup of doctors referring patients to them as they were not a charity. A test was eventually given, when asked for a copy of the results for the doctor we were advised that the printer was not working and they would be sent to us. After a week without correspondence, the shop eventually telephoned to say the results were available andwe visited the shop and were handed the results. Due to the loss of hearing we requested a full hearing test and was advised that there was a waiting list in excess of one month. On checking the online booking service we noted that there was slots available the next week. Checking with customer services by phone we were assured that this service was free.
On attending the appointment, we were advised that this was not the case and an audiogram would cost £29. We reluctantly agreed to pay and the test was given. On offering to pay andrequesting a copy we were again advised that they could not print the results, subsequently, we were advised that they could not release the data due to data protection regulations!(?).
Eventually after several conversations a copy of the results eventually arrived in the post.
The management at the Wick shop would be regarded as socially lacking in their customer relations, not using normal social graces expected in trading. This alone does not endear one to trade with this branch and at the loss of £ 1000. to £1500 in the sale of hearing aids beggers belief.
It is not possible to rate this shop less than one star but, I would say to all potential customers " buyer beware!".”
“My wife was referred to Specsavers Wick for an audiogram, on visiting the shop to make an appointment she was greeted by a woman who said that she was fedup of doctors referring patients to them as they were not a charity. A test was eventually given, when asked for a copy of the results for the doctor we were advised that the printer was not working and they would be sent to us. After a week without correspondence, the shop eventually telephoned to say the results were available andwe visited the shop and were handed the results. Due to the loss of hearing we requested a full hearing test and was advised that there was a waiting list in excess of one month. On checking the online booking service we noted that there was slots available the next week. Checking with customer services by phone we were assured that this service was free.
On attending the appointment, we were advised that this was not the case and an audiogram would cost £29. We reluctantly agreed to pay and the test was given. On offering to pay andrequesting a copy we were again advised that they could not print the results, subsequently, we were advised that they could not release the data due to data protection regulations!(?).
Eventually after several conversations a copy of the results eventually arrived in the post.
The management at the Wick shop would be regarded as socially lacking in their customer relations, not using normal social graces expected in trading. This alone does not endear one to trade with this branch and at the loss of £ 1000. to £1500 in the sale of hearing aids beggers belief.
It is not possible to rate this shop less than one star but, I would say to all potential customers " buyer beware!".”
“Booked an appointment online for Newquay Specsavers.
Took an hour out of my my busy schedule today and £3 to park to attend the appointment today. On arrival I was told my appointment was actually on the 16th November. (Now arriving home to check my email, I was correct, surprise surprise : Tuesday, 06 November, 2018 - 11:00 AM)
I'm then told I will have to wait three weeks for an appointment.
Possibly the worst customer service I have experienced from any company in any country. Having used Specsavers for as long as I remember I will never return after such a shambles. If there was a negative rating you would have got -5”
“Oxford Specsavers the young lady on the door receiving the book appointments on the 12/10/18 extremely rude and careless. You shouldn't treat your clients like that. There are many ways to speak with clients.”
“I purchased two pairs of glasses early this year, after a few months the arm arm fell of one pair. They initially said it was fair ware and tear and wanted to charge me £12.50 for the repair, however, after much debate they said that they would repair it free of charge. I mention that the other arm was loose but they ignored what I said and only replace one arm . Three weeks later the second arm fell of, this time they said that they would repair it free of charge. At the same time I mentioned a scuff on one of the lenses. That they said was me mistreating the glasses. I pointed out that they are supposed to have a scratch resistant coating. The manager then told me that the only thing that does not scratch is a diamond and that if I wanted the lenses replaced they will cost me £25. So much for the guarantee. I for one will not go through there doors one more time. If you had a zero star then I would have used it
David”
“Awarded one star because I couldn't leave less.
Absolutely atrocious treatment by staff and there no quibble, no fuss guarantee isn't worth the paper it's written on.
Collected my new spectacles on 6th September 2018, when I got home, I inspected the new spectacles while wearing my old ones and noticed scratches on both lenses and the frame so telephoned them straight away and was told no problem, return them, I explained that I could not return to the shop that day as I have no transport, lady said she would make a note on there system that I had telephoned them within the hour and that I would visit the shop in a few days, she said they would make up a new pair after my visit,
Visited the shop 11th September and told nothing can be done as they are not covered for accidental damage!!??
I said the damage was not caused by me so I would like a replacement under there no quibble, no fuss guarantee printed on my receipt.
The assistant said she would have to speak to someone else and went away, another person appeared, I think she may be the manager although she did not tell me this she certainly behaved as if she owned the store, in fact her attitude was immediately defensive and confrontational.
She asked me stupid questions like "well, how do you think they were damaged" to which I replied as they had damaged them she would have more of an idea than me, she tried to get me to start an argument, but after more silly questions and talking down to me I said I was not prepared to argue, was she going to replace the spectacles or not, to which she replied in a sarcastic voice "no, I am not going to replace your glasses, I'm not doing anything", I then got up and left.
As I suffer from chronic anxiety and depression this has left me feeling terrible with headaches and sleepless nights.
I have now contacted Specsavers head office and am awaiting a reply.
Absolutely terrible attitude and customer service, would I use them again, definitely not!!!
Contacted store and website as requested, told by store that issue will be looked at by store director, but they are not available until OCTOBER, nearly a month after my complaint, will update again when they eventually decide to do something.
Waste of time filling in the web form, all they do is send it to the store that you are having problems with, head office do nothing to resolve issues, useless.”
“Went for eye test. They forgot to do my field test.
When I went for glasses I told young assistant that I had double vision. She replied well see how it goes!
I eventually went to the hospital and they diagnosed cataracts and early glaucoma and increase pressure on one eye.......which was NOT picked up by Specsavers. The specialist was very surprised. When I said I had double vision I should have been immediately seen by an optician not told by a young trainee see how it goes on! Very poor from a store where there are a few familiar faces but most appear to be trainees and youNEVERsee the same optician....lots of locus. Not good enough at all...just like a conveyor belt as long as they get your money. Time for a change which will include my wife who spends hundreds of pounds there every year. She has just been back and a senior assistant immediately spotted that her new glasses had been made up incorrectly! Say no more!”
“My eye test was done by a newly qualified young lady. Who didn't seem confident at all. Had to return to choose frames as the shop was heaving. Choose frames and told would be a week. No one approached me to help with the choosing of frames. I tried the glasses for four days but realized that although the glasses were fine for reading they were no good for computer work. I returned again to the store to complain. They called my name out incorrectly and then made if feel like it was my fault as only reading glasses. I will not be returning. £159 for glasses that I needed for work that I now cannot use. Disappointed.”
“On holiday in Rutland when an arm of my glasses came off. I went into the local branch where 2 'girls' were supposed to be working. They didn't want to know and basically were a complete waste of time.
I called into Boots opticians a few doors away who were extremely helpful.”
“Hearing test.... FAIL even though I cannot hear in one ear told too young to be going deaf, didn't even get a hearing test, waste of time took morning off work for this and didn't even get a test next day went to a n e n guess what I've actually lost hearing in my ear mmmm to young eh get ya facts straight n get proper trained hearing specialists in future”
“My spectacles from Specsavers were great. I had high value lenses fitted in 2015. The sides had broken away so they needed replacing. On visiting the Specsavers store I was served by, (as I later learnt an apprentice) who advised me they could not be repaired on site. They would be sent away for up to 6 weeks and then they may not be able to repair them. I knew they could be repaired so I took them to be repaired elsewhere and they were able to repair them immediately. The service I received on this occasion from spec savers was utterly appalling which I conveyed to a supervisor and the Director who telephoned me. The situation was so bad, I have had to suffer unnecessary additional cost in order to keep my spectacles. I have since been trying to obtain reimbursement from specsavers for additional costs incurred. So far despite intervention by the OCCS I have not received a satisfactory resolution, just an empty apology and a reluctant offer of a credit note for £48. I have also written to the CEO Doug Perkins about a week ago but so far not received an acknowledgement or response to the issues outstanding. I live in hope? From adverts, I expected far more understanding than I have got to date.”
“Will not use Specsavers again. Took my son there and the glasses he received were unwearable. Staff are extremely rude and do not listen to customers.”
“Lenses were blurred, first appointment 6 weeks ago, still no word from them after the manager said they could lower the lenses, totally unfit for purpose, very patronising staff trying to adjust the nose rests and ignoring me saying i couldnt see,,,full stop!!!, and staff kept saying varifocals are different and need getting used to, then changed their tune when i said i had been wearing them for ten years, avoid the Ammanford branch at all costs! Have emailed a complaint and asked for a refund”
“Specsavers is a very very bad company. I cancelled my contact lens appointment and the next available one they have is 2 months away! They wouldn't even let me come to my once existing appointment 15 minutes late. Very annoyed and angry overall.”
“Bought a pair of glasses from them
They never made them comfortable
I went back a lot of times to adjust them, being very painful on my ears. Note I have to use them loose so they don’t hurt me and they slide down everytime I look down. Plus the glasses always always always catch my hairs, no way to fix this. Very poor quality.”
