“The offer of 25% off for over 60’s is very deceiving! The 2 for one offer us available to EVERYONE!!!
I do not think the offer is fair and will not come back.”
“The two for one offer is a bit of a con as you can only get short or long sighted glasses not both when I asked about this they were not helpful and said that I would probably need two pairs of reading glasses ,sadly I can only use one pair at a time
Obviously the ROCHDALE branch does not need the custom do back to vision express or boots I go”
“Specsavers Hillsborough, Sheffield to be avoided. New varifocals received on trying on I advised assistant that it was not possible to read small print, but distance fine. After holding a conversation shouting across the shop with a colleague, in front of other customers, it was my fault as I had had an eye operation. That was why I was getting the new glasses. Besides as she pointed out I did not need to read small print. When I said I did, she was not interested, did not bother adjusting the frame to fit properly and got me out as quick as possible. I now use these new glasses for distance and have to use my old ones for reading. They just want your money and that is it.
The frames are very good design and friends comment on them, but I do tell them not to go to Specsavers.”
“Preston branch eye test incorrect hence lenses incorrect. Second eye test no better they dont seem to have heard of astigmatism Told me they couldn't try three times so that confirms there just profit orientated.Left glasses on counter-"unfit for purpose". Avoid Specsavers”
“Caught out lying.
Bought some specs, as you do, at the Sleaford branch in Lincolnshire.
After a few days the right-hand lens popped out and the lens fell out hitting a concrete floor and cracking a little bit off the lens so, after a while, took them back.
Lady in there 'fixed' the problem by using a self tapping screw but couldn't snip the top of the screw off which looked horrible and, as these were mid range glasses, and only a few months old I said I wasn't happy so she said she would change the frame.
She made a big show of looking through a cabinet and, after a few moments of studied searching smiled hugely and lifted up a new frame.
I went back later to collect and took them home after thanking her for the excellent service.
However, later that evening I picked the glasses up to use them and the other side popped out so, out came my magnifying glass and... You guessed it, the self tapper was intact on the right hand side and the hinge on the left had simply failed, pinged open and, it was only because I was at home with a decent carpet that this lens didn't chip as well.
Absolutely shameful, I shall be back there tomorrow, hope they won't lie to me again.”
“Specsavers Sutton surrey branch.
Most of the staff are rude and unfriendly,
At reception they never listen actively,
They make mistakes when they fill the form.
Down stairs when choosing the frame, customers are forced to get whatever they give.”
“I went into my local secsavers to buy a £25 pound pair of glasses. Ha ha ! Up sale up sale. All the dearer glasses came out. Now I am up to £100 pounds . 1 hour later and refusing all there offers I stood my ground for a £25 pair. But then another £10 for a thinner lens.. NO !!!!!!!!! Please stick to your budget”
“I had my face measured etc by the " Experts" The glasses at home broke quickly as they were to small and the arm length were to short. Very disappointed. Took them back twice for repair.”
“I bought the most expensive glasses of a certain type, and I spent quite a chunk of money but one starting wearing them they appear to be a very low quality and will last too long. Going somewhere else to buy something better now but they have lost a future customer.”
“Asked for glasses with thin lenses like i already had,the
Sales assistant assured me they would be the same.
Waited two weeks for collecting new glasses vision slightly blurry as expected till my eyes settled ,then my wife noticed how thick the lenses were NOT what I was told by sales assistant
Returned next day to told to make them thinner pay another £50 pound felt i was misled product no effort to try and keep my custom
Sales staff not trained properly to explain products they sell shrugged her shoulders returned my money to card told it would take a week to go back in my bank WHY they took it out same day useless !!!!!!!!!!!!!!”
“Total incompetence at Bury shop. Prescription for reading glasses and distance. Ordered two pairs of each but all four were made with the same prescription. When informed that the reorder was ready I went to collect and found they too had been remade wrongly again. Expecting a full refund.”
“Hi, I recently wrote a review about the incompetence of the staff at the st.annes store, I would like to say that following my complaint I received a sincere apology, compensation for my time, a discount as a loyal customer and a bunch of flowers.
None of the above AND still waiting for the said contact lenses.”
“Absolutely appalling treatment at Morpeth. I have had my prescription increased for no reason other than they told me my eisight had changed "by two steps", She changed my prescription to take into account my reading glases (which is a wholly seperate prescription and is kept completely apart from my distance glasses) and then said my eyesight had changed to such an extent that I needed a new set. The young woman in the shop tried to take my photograph before I had my eyesight checked and said oh you will be needing new glasses (this was BEFORE I had my appointment with the optometrist) and I proceeded to tell her that I would not be buying such bug ugly Penfold style black plastic vile looking glasses. She then did an appalling "puff" test on my eyes which she did six lots on my left eye. I left my prescription in the shop because frankly it is not worth the paper it is written on. I have since had another paid for eye test at an independent optometrist who stated that there had been a small change in my vision but nothing worthy of note. I then prceeded to tell him about this shower and he said there is no way that there is a two step alteration in my eyesight. I am livid hopping mad furious. I am absolutely disgusted by what is no more than a cynical attempt to get me to purchase a new set of glasses when none was needed. This is frankly repugnant behaviour; screwing around with peoples vision all in the name of driving a profit. They have lost my business fully now and I will be informing everybody about what has happened to me.”
“I can't believe that Optometrists are paid so much yet provide such appalling service. They seem disinterested in my issues - just going through the motions in the test room - there was NO recommendation as to what I ought to do once the test was complete and as for the photo that was taken, there was no description of what was going on.
If I'd had an x-ray at the hospital I'd expect the doctor to explain what was going on....
The staff in the shop part are great but the optometrist needs to improve their skills.
The sad thing was it isn't isolated as I went to another Specsavers for a 2nd opinion a month later as the glasses didn't seem right. They offered a re-test with their own team. the optom in the test room was little better than the first one.
your optometrists need some training in customer service - perhaps cut their day rates if they don't improve ?!!!”
“I recently had a contact lens check and eye test. I was told there was very little change and that a slight change to my right lens may help my reading but may affect my distance.
Your the expert so I said I was prepared to give the new lenses a try.
One week passed and a text came to collect my lenses, when I arrived in store, they were my old prescription, hey ho human error.
Apologies and ordered my new trial lenses, whilst in store I collected my3/12 next supply and was assured that if I was happy with the trial lenses these could be exchanged. A further week followed and a text arrived to say the lenses were ready for collection, I sent my son who was asked to pay £40.00. He said I paid by the scheme.??
So, today off I go AGAIN to collect these trial lenses, I tried to explain my previous problem, sit down says the assistant and I will go and get them for you.
After what seems like eternity she comes back with two full boxes, she then asks if I have used more lenses than I pay for by direct debit. I explain these are a trial and explain my last fruitless visit, off she goes to ask the contact lens specialist and while she is away I look at the invoice that she has left on the table. And... it’s my old prescription AGAIN.
The assistant returns and tries to back track on the flannel she had given me before about how these new lenses were so different. They are my SAME prescription.
To top it all she then tried to give me five pairs of the lenses. WHY?? I’ve got 90 pairs of the old prescription.
Finally, I was offered my trial lenses be posted to me direct and assured they would be sent ASAP, little comfort I told her as these I wanted to try before my upcoming holiday. I was informed that I would be able to try a couple of days, does this really help, because I won’t be in this country to make that choice either way.
I am completely dissatisfied with the service and considering I spend £500.00 approx per annum with yourselves expect a better service.”
“I had an eye test in September which I had no confidence in because I felt it was rushed. Questions were fired at me with no sign of interest from the optician and at the end of the test I was told that I didn't need to change my glasses because my sight had not changed very much. Subsequently I have had another eye test at another opticians, which I have had to pay for. A totally shocking service from Specsavers. I have also had a hearing test with Specsavers. This was rushed, again with no interest from the audiologist. All he was interested in was getting me to buy a hearing aid.
The hearing aid was eventually fitted, the audiologist pushed the earpiece in so roughly that it hurt, and the hearing aid was so awful that I took it back and got a refund.
Everything about my experiences was rushed and impersonal. Truly awful.”
“Booked an appointment for a visit for my mother in a care home for an eye test, took approx 3 weeks, not a problem. On the day no one arrived, phoned, told me they got held up due to weather!!!!! A bit of rain!! Told the next appointment would be in 4 weeks time, told lady to forget it and would go elsewhere.
Very poor service and poor communication from this high street company, would not recommend.”
“Spec savers home visits. My 94 year old mother had an
Eye test was 26September, today, 2 November, still no sign of glasses. Been promised them for three weeks, twice a week. Made numerous calls, fobbed off and lied to, told definitely Tuesday or Thursday for three weeks. Non return of messages, no communication, absolutely disgusting. Mum is dying and now it's too late. Terrible company and shocking service and STILL NO GLASSES. I'm contacting trading standards and I want a full refund for the misery your shocking company has caused.”
