“On my way to collect my glasses I asked a reception lady if I should go straight to the "collections" section, she told me "No, you queue over there....like everybody else...."
Eventually I get called over to collect the glasses, only to find the order was wrong, they ordered polarised glasses instead of reactors. Was told all they can do is apologise and that I have to wait yet another week for them to get the right glasses. At £250, it's the last time I go there.”
“Specsavers Enfield did not keep my appointment time, I had to wait a long time, and then had to leave as I was using my lunch break for this appointment and was running out of time. They said they have emergency appointments which they cannot turn down, where does this leave their customers regular appointments? I think they were happy to let me go as the frustrated gentleman who was after me would have got his test quicker.”
“Booked an appointment for my day off but got a call to say they had to cancel an hour before I was due in. I asked them to make an appointment in a shop local but said I was better off calling myself. I couldn’t make an appointment for the same day. Not happy!!”
“Poor customer service. You make an appointment and your kept waiting for 2 hours while they take walk ins who are seen before you. I have been waiting for my second pair of glasses for a month. When I enquired why they were still not ready o was frostily told you have one pair so can not see what the problem is. No help with choosing frames or completing my eye tests. Daventry specsavers.”
“Been a Specsavers customer for years. However, I find them to be a bunch of threatening bullies, unless you do what they say, when they say! I haven't been able to visit the store for a while due to ill health. Rather than ascertain the problem (e.g. I might have died), Specsavers sent me an unfriendly and snotty letter stating my contact lens scheme is suspended and will be cancelled. Nobody treats me like that! I'm taking my business elsewhere with immediate effect! I can get much better value elsewhere, with equally good eye care. The moral of the tale? "Shouldn't Have Gone to Specsavers." The only good thing about Specsavers is the funny TV ads that customers like myself pay for!”
“Went to Spec savers in Armthorpe Doncaster the owner of the franchise would not apply my work discount advising my prescription was for reading when I went in for VDU so I could not claim my £45.00 discount. Watch them they are crafty and misslead customers to cheat you out of discounts.”
“Very poor service that left me waiting for 45 minutes for an eye test. When I asked when I would be seen they told me off for not 'signing in', despite never being told to do this and there being no signs to do so. The staff were really rude and unapologetic too. Will not be returning.”
“I attended Spec savers in Halifax, West Yorkshire after a blackout and feeling very delicate and needed a new pair of spectacles as I have double vision.
The first problem came with the assistant, who despite me explaining on several occasions that I needed her to be succinct as I was having difficulty with processing information and felt really ill continued to chat away and offered lots of information which wasn't relevant to the question we had asked.
The last time I reminded them of the trouble I was experiencing the assistant began to talk very slowly but still conveying the same irrelevant information and then continued to talk to my friend at a normal pace discounting my presence. I explained that I could still hear them, it was me who had to make the decision, and that I needed direct answers to questions and not the same information spoken at a slower speed.
I interrupted them as they continued in the same vein and asked to speak to someone else.
The next person who attended us was an optician who understood and we were dealt with quickly and efficiently and an emergency pair of reading spectacles was ready the same day.
When I came to collect my daily use spectacles I explained during the fitting that these weren't correct and I couldn't see properly. After the lenses were checked against my current prescription, I asked if the prism film had been applied correctly.
This film had been prescribed by the local hospital ophthalmic department whilst the correct prescription was determined and dispensed and is ridged, so it has a definite feel to it. I was assured that this was correct and to 'get used to it'.
I took the spectacles home and after two days contacted Spec savers via email and described the problems as above.
I was contacted the next day by the 'senior optician' who explained to me that it was impossible to tell which way up a prism film goes by the direction of the ridges, plus other deflections of any culpability,which left me doubting myself
My experience with the first sales assistant was ignored and I asked to return to the store.
As I was having terrible problems seeing I asked what would the visit be for and what was the hoped for outcome and was told that the spectacles would be checked. Taking into consideration the previous conversations plus that I had an ophthalmic appointment the next week I decided it really didn't warrant the considerable effort to travel to an unproductive appointment whilst experiencing significant difficulties with my sight.
At my ophthalmic appointment it was immediately discovered that the film was upside down by running a finger against the film and this was corrected.
I then emailed Spec savers again with this information.
The next phone call was confusing as the manager focused on terminology and disagreed that this film could be determined by feeling it and that the direction of the film had no bearing on the information I had passed on about my prescription. It was agreed that I could return the spectacles for a full refund within a given time period, so this is something.
I then attended a local optician for an eye test and to have the prism prescription incorporated into my lenses.
The optician felt the direction of the prism and gathered the correct information from this and then used a machine to find the exact prescription of my lenses plus the prism film.
The two experiences of opticians has left me in no doubt that Spec savers are lacking in many areas of expertise and I can only advise people to avoid this branch based on this.”
“Had the most disgusting service from East Ham Branch. 4 separate visits and no explanation provided about the lens thickness. On calling the woman sales assistant wouldn't let me speak about my frustration and then cut me off. i rang back and she cut me off. AGAIN.
It's not even about the lack of the vital information that they failed to mention. I'm more annoyed about the appalling customer service I received. Other big brands would not never treat customers in this manner at all.”
“The offer of 25% off for over 60’s is very deceiving! The 2 for one offer us available to EVERYONE!!!
I do not think the offer is fair and will not come back.”
“The two for one offer is a bit of a con as you can only get short or long sighted glasses not both when I asked about this they were not helpful and said that I would probably need two pairs of reading glasses ,sadly I can only use one pair at a time
Obviously the ROCHDALE branch does not need the custom do back to vision express or boots I go”
“Specsavers Hillsborough, Sheffield to be avoided. New varifocals received on trying on I advised assistant that it was not possible to read small print, but distance fine. After holding a conversation shouting across the shop with a colleague, in front of other customers, it was my fault as I had had an eye operation. That was why I was getting the new glasses. Besides as she pointed out I did not need to read small print. When I said I did, she was not interested, did not bother adjusting the frame to fit properly and got me out as quick as possible. I now use these new glasses for distance and have to use my old ones for reading. They just want your money and that is it.
The frames are very good design and friends comment on them, but I do tell them not to go to Specsavers.”
“Preston branch eye test incorrect hence lenses incorrect. Second eye test no better they dont seem to have heard of astigmatism Told me they couldn't try three times so that confirms there just profit orientated.Left glasses on counter-"unfit for purpose". Avoid Specsavers”
“Caught out lying.
Bought some specs, as you do, at the Sleaford branch in Lincolnshire.
After a few days the right-hand lens popped out and the lens fell out hitting a concrete floor and cracking a little bit off the lens so, after a while, took them back.
Lady in there 'fixed' the problem by using a self tapping screw but couldn't snip the top of the screw off which looked horrible and, as these were mid range glasses, and only a few months old I said I wasn't happy so she said she would change the frame.
She made a big show of looking through a cabinet and, after a few moments of studied searching smiled hugely and lifted up a new frame.
I went back later to collect and took them home after thanking her for the excellent service.
However, later that evening I picked the glasses up to use them and the other side popped out so, out came my magnifying glass and... You guessed it, the self tapper was intact on the right hand side and the hinge on the left had simply failed, pinged open and, it was only because I was at home with a decent carpet that this lens didn't chip as well.
Absolutely shameful, I shall be back there tomorrow, hope they won't lie to me again.”
“Specsavers Sutton surrey branch.
Most of the staff are rude and unfriendly,
At reception they never listen actively,
They make mistakes when they fill the form.
Down stairs when choosing the frame, customers are forced to get whatever they give.”
“I went into my local secsavers to buy a £25 pound pair of glasses. Ha ha ! Up sale up sale. All the dearer glasses came out. Now I am up to £100 pounds . 1 hour later and refusing all there offers I stood my ground for a £25 pair. But then another £10 for a thinner lens.. NO !!!!!!!!! Please stick to your budget”
“I had my face measured etc by the " Experts" The glasses at home broke quickly as they were to small and the arm length were to short. Very disappointed. Took them back twice for repair.”
“I bought the most expensive glasses of a certain type, and I spent quite a chunk of money but one starting wearing them they appear to be a very low quality and will last too long. Going somewhere else to buy something better now but they have lost a future customer.”
