“Ordered a jacket in store shipping was supposed to be expedited and 3 days it’s been 9 days and all the store has done has created the shipping label! I will never order from this company again.”
“Do not waste your time ordering from sport chek online, they are quick to take your order but either never send or take over a month or more, blaming everything but themselves. Worst run online service I have ever dealt with. I am still waiting for Christmas gifts that were ordered early, and don't suppose they will actually ship this year.”
“I ordered a pair of winter boots on the 28 November 2020. Confirmation order stated I would have them 2 December. Didn't arrive. Then stated December 3, 4, 5th. Didn't get them. Package went off the radar on 6 December. Now Canada post indicated they have not received them from shipper. If you have to shop at SportChek then do it in store when you have the merchandise in your hands. Called Customer Service who will "'Look into it"". No results or reply. The package was supposed to have been sent Expedited post. What a joke. Too bad I even had to give them even one star”
“I orderd a hoodie for my daughter for Christmas and it was delivered to the wrong address by their courier Loomis. I contacted them numerous times and asked for a refund and they stated they needed to start a case. The courier's tracking shows incorrect delivery city and SportChek saw this as I spoke tonthe rep. I asked to speak to a manger and was on hold forb45 mins and still did not get a manager! My order number was 802347332 if SportChek wanted to check tthe history! Terrible customer service and basically stole my money!”
“Wish if there is any zero stars i can give to them .I order a pair of winter shoes and in this corona time they send me a pair of shoes which is worn by someone and has mud all over . Moreover there return policy are really bad . This is the last time i am ordering from their online store”
“I ordered 2 pairs of snowshoes on Black Friday at $100 off per pair. A couple days later, I got an email saying my order was cancelled because they didn't have the snowshoes in stock. I called up to see if they could replace the product with a comparable one as it was their error that they sold a product they didn't have, not mine. They told me their price match policy is posted online and they wouldn't price match the sale price I bought the shoes at. Absolutely ridiculous. The customer service rep agreed with me but said her hands were tied and she could only offer me a 10% off coupon. I passed up other deals that are now over and I won't be using the 10% voucher because how can I trust ordering from a company like this??”
“Will not accept return on electronic items once opened. This is not clear when you buy the product. When I tried to return an Apple Watch at Whitby Sport Check they said that they are not an electronic store, so they won’t accept refund on electronic items. If you are not an electronic store, then why are you selling electronics.
I will never shop at sport check again.”
“Pathetic return policy. They don't care about the customer and their satisfaction. Bought a pillow online and got to know as soon as the box is opened the product is not returnable. If this is for "hygiene" reasons, how come Amazon accepts returns on pillows bought online??? Will not do business with Sportchek again!!!!”
“Ordered a pair of winter boots online in October and waited and waited. There was no way to track the order but said that it had been shipped. Again, waited and waited no order but credit card was charged. I contacted them via email and heard back that they would be looking into it. I received another email that said they were sorry and didn't know what happened but included a coupon code for further ordering (which I WILL NEVER USE or order from them again) and said that they would notify me when they have processed my refund to credit card. It is now the end of November and there is no credit refund to my card. I have emailed yet again to see the status. This is the worst online company experience and I would never ever ever order from them again! Be aware and wary.”
“I ordered online - big mistake. They use JoeyCo for delivery within Toronto and good luck receiving your package! I have to wait for 15 days before I can even ask for a refund! I could have done curbside pick up. Never ordering online from SportChek again considering I have spent $1000s of dollars there in the past 2 years. Very disappointed.”
“I would put 0 stars if it would let me, Sportchek's website is not working in Chrome Browsers and caused an error in my shipping. I was told by a manager after many hours on the phone that that it was working for him and he did not show interest. I am out $150 and wanted to share my frustration with this company. I thought it was reputable until I was given the run around time and time again. Even after getting a Canada Post tracking number they "forgot" to start the process...”
“I should have read all the reviews before I ordered online!! Apparently I am not alone with a complaint.
I ordered insoles and chose pick up at local store. Order was filled the next day and I picked up the package. I first noticed one of the insoles was dirty - toe marks on it from use. Then I realized they were both for the right foot. Finally realized they were two different sizes. I called customer service. She laughed & said - oh, you don't have two right feet?? I expected some sort of apology. NONE. Just how to print off info to mail them back to head office and then wait 2 weeks and hopefully get a refund. She then wanted to reorder another pair for me. NO THANKS SportsChek.”
“Ordered two pairs of winter boots online. The package shows up with only one pair of boots in it. Upon contacting Sport Chek they do an investigation and claim that the weight of the shipment was the same the whole time and therefore they won't do anything to resolve the issue.....which means I get to pay for two pairs of boots and only received one. It's obvious when you read the amount of negative reviews, that Sport Chek has some internal problems with theft, misleading advertising, and very poor customer service.”
“WITHOUT QUESTION THE WORST ***ONLINE*** RETAIL OPERATION ON EARTH!!! THE OUTRAGEOUS MISTAKES IN SHIPPING MOST ITEMS ORDERED ARE NEVER ENDING!! MISQUOTED PRICES AND COMPLETE LYING TO THE PUBLIC AS TO 80% OF THEIR **SALE ITEMS** EVER BEING AVAILABLE ***ANYWHERE*** IN ANY SPORT CHEK STORE IN THE ENTIRE COUNTRY!!! HOW DO THESE THIEVES AND INCOMPETENTS REMAIN IN BUSINESS!! WHY ARE THEY NOT INVESTIGATED BY GOVERNMENT AUTHORITIES FOR BLATANT AND UNENDING ADVERTISING DECEPTION!!! **BUYER BEWARE FOLKS** AND AVOID THESE CROOKS **FOREVER** WITH YOUR *ONLINE* PURCHASING!!! AND THEY GET ***WORSE*** EVERY SINGLE YEAR!!! 90% OF *REVIEWS* ARE BASED ON **HORRIBLE EXPERIENCES**!!! I WILL SAY THAT BUYING **IN STORE** USUALLY GOES WELL, WITH PLEASANT SALES AGENTS ***WHO ACTUALLY DO SEEM TO GIVE A DAMN***!!”
“Whenever I order something on line it says “processing your order”. Then a couple days later it says “we can’t seem to find your items”. If you don’t have the items don’t advertise them as though you do!”
“I ordered winter boots for my 2 daughters and they got delivered within 2 days from when I ordered but when I got them there was only one full pair and then a single boot for the other pair. So I am missing 1 boot. I don't understand how do they not check the boxes to make sure it's the right item and to make sure they are both in the box. Now I have to wait 2-3 weeks to find out where that other boot is :( Totally upset and will not order online from Sport Chek again.”
“Errors with their system caused me to spend less money than I wanted to and they still refused to do anything to fix it, dislike this company so much.”
