Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

553

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely abysmal service ..... took 4 pairs of trainers ...... eventually spoke to 2 managers on 2 separate occasions........after daily emails for a week.... all I wanted was a pair of C6 trainers kept getting c6 box with c7 trainers in .... the 2nd manager explained you (the company) change sizes ....... ridiculous... I ordered by following your size guide ..... and the fact u can’t actually speak to anyone directly when u have a problem took over a month to get sorted”

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Posted 4 years ago

“Really good price and quick delivery”

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Posted 4 years ago

“It was very good”

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Posted 4 years ago

“Completely untrustworthy and break consumer law. Still waiting for the product despite requesting cancellation within the 14 day cooling off period stipulated by law. They refuse to cancel. Still haven't received the goods despite receiving a dispatch notification. No tracking available despite receiving a tracking link.”

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Posted 4 years ago

“Quality price and models are very good but shipping charges are bit high. Like Amazon if shipping and returns r free from some cost its fabulous. Paying to shipping comes to same price were with other online shopping.”

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Posted 4 years ago

“Purchased my items, easy to use website, got my products delivered when they were scheduled to be delivered.”

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Posted 4 years ago

“The item arrived earlier than expected, but I was given ample notice. Item was a present but I’m assured it was of good quality and fit”

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Posted 4 years ago

“Excellent items great service Many Thanks Martin Fry”

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Posted 4 years ago

“I ordered 2 boxes of golf balls & they arrived 4 days later.”

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Posted 4 years ago

“Happy shopper fast delivery Affordable prices I would highly recommend this company to all customers”

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Posted 4 years ago

“Delivery expensive and no click and collect option”

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Posted 4 years ago

“Good quality”

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Posted 4 years ago

“Good selection,great prices,excellent delivery, No.problems with.returns”

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Posted 4 years ago

“Still have not received my delivery over 7 days later!!”

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Posted 4 years ago

“A prompt delivery and items as described.”

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Posted 4 years ago

“Comprehensive list of goods . Prompt service and competitive prices.”

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Posted 4 years ago

“I ordered few things and had to wait 2 days at home for the delivery. Shoes sizes are different than in a chart. Shoes came way too big. Both pairs from different brands. And returns costs . I had to pay a return post myself by royal mail and even due to lock down i had 7 days to return an item and couldn't wait for shops to be open. Just playing with a customers i think to avoid returns. Such a big shop should have better service. I will not order from here again”

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Posted 4 years ago

“I received my shoes... But I still haven't recieved my kettle bell after I paid for next day delivery. Its been over a week now with no further notice on when I can be expecting it.”

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Posted 4 years ago

“Goods bought recieved part missing ,box ripped opened,goods had previously been worn .packing incomplete .”

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Posted 4 years ago

“My order was incorrect but was told the small print says items may differ so that I have to except grey socks when I ordered black !! And then two different types of white socks when I wanted all the same. But hopefully the trainers will be ok as a present for my son. The last two pairs of trainers my husband bought have fallen apart very quickly, so don’t think we will be shopping with you much after this service.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews