Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

553

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The high price of delivery, and lack of free returns is a massive off put of purchasing from sports direct”

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Posted 4 years ago

“Very nice and comfortable”

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Posted 4 years ago

“Very Good service. I have ordered two pair of shoes, different sizes. One I have to send it back and get the refund so fast.”

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Posted 4 years ago

“I’ve just received my order through the post which I need for the weekend. The item has clearly not been checked as they’ve been worn!! There’s mud on the sole of the shoes”

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Posted 4 years ago

“Orders delivered promptly and customer kept informed of the progress of orders/ refunds, which is good. I think they could improve their operation by having free returns. They are one of a only a few retailers who don't offer free returns. Also a phone contact to report or discuss faulty goods, would be advantageous. I have had to pay to return a faulty item, which I find unacceptable.”

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Posted 4 years ago

“I have bought a lot of things from Sports Direct and had a lot of problems. Firstly, two items were missing. Secondly, one of the hoodies sent was different from the one I ordered. Thirdly, the customer service response was very slow and did not solve the problem. It was an unpleasant shopping experience.”

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Posted 4 years ago

“I ordered 3 pairs of shoes and I got them fine quick enough. Next time I will do the same ❤️❤️❤️”

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Posted 4 years ago

“Very good service excellent price.”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Good quality and value for money.”

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Posted 4 years ago

“Hasn’t happy.I payed next day delivery for football boots.got them a day later!!”

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Posted 4 years ago

“Very quick delivery”

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Posted 4 years ago

“I got football boots personalised with my sons name on. The print was extremely poor and peeled off before the boots were even worn.”

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Posted 4 years ago

“The service was excellent and delivery on time.”

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Posted 4 years ago

“Good quality sports wear at a very good price”

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Posted 4 years ago

“I paid for next day delivery. Received an email advising that the goods wouldn't be delivered next day and rather than a refund for the service I was sent a voucher to use on my next order. As I'm unlikely to be ordering again for some considerable time (if ever) I'm not happy with this policy.”

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Posted 4 years ago

“I have always used sports direct have you brand names at reasonable prices. Just unhappy with delivery fee. Most online shop have a limit of 25-50 for free delivery. £100 is too high, shop online more if you could reduce the limit.”

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Posted 4 years ago

“Speedy delivery, great prices”

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Posted 4 years ago

“Very pleased with the purchase and the service.”

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Posted 4 years ago

“I have bought three pairs of trainers from sports direct in the past three weeks. Two pairs had to go back as they didn’t fit. The first pair arrived as a size 4, I am a size 5.5. When I went into reorder (I was baffled how I had mistakenly ordered a size 4) I pressed 5.5 but when I went to the basket they had changed it to different sizes. This happened several times. I then had to pay for postage twice to return the trainers. I found £4.99 for postage is very expensive when most websites don’t charge postage or if they do they give you free returns. My trainers and leggings that I have bought have worked out very expensive and I would be reluctant to shop online with you again.”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews