Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

553

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering is a no drama thing - that's what all of us want online (in my opinion)”

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Posted 4 years ago

“Revived the item in time. I was kept informed during the entire process from order to when my purchase was delivered. Very satisfied”

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Posted 4 years ago

“I ordered walking boots which arrived promptly, unfortunately a bit small so returned to exchange for half size bigger which arrived within the week, perfect.”

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Posted 4 years ago

“Parcel delivered to incorrect address but I do not know where”

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Posted 4 years ago

“Order was cancelled. Then only half the order turned up - with shipping almost greater than the value of the reduced order!”

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Posted 4 years ago

“Megkaptam a nadrágot nagyon jó. Hamar meg is érkezett. Fogok önöktöl máskor is vásárolni.”

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Posted 4 years ago

“You have taken my payment,that should have been taken but you have also taken another 9pounds . It is impossible just to find an email address to inform you . Hopefully this can be resolved. Thanks”

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Posted 4 years ago

“Within my order was cycling shorts which were on offer if you bought 2 pairs. One pair arrived with the rest of the order but the other was sent separately (no problem other than the waste of packaging and inefficient delivery). When the second pair arrived, they were hanging out of the see through bag that they should have been presented in. Either someone had packed in a real rush and didn’t even manage to get the shorts in their bag, or this was a returned pair of shorts which didn’t get repacked. I suspect the latter. Doesn’t really matter because they fit and have labels on, but it just felt cheap and poor service. Also, I received a 3rd package, being the ginormous cup you insist on sending to everyone. In today’s world this is not environmentally friendly. Again wasted packaging and unnecessary delivery. But thanks for the free cup.”

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Posted 4 years ago

“Order comes in 2 parcels, days apart. Paid £4.99 delivery then read that I have to pay for my own return, 1st time I have known that. Nnn Rather disappointed”

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Posted 4 years ago

“Very happy with our purchase and next day delivery.”

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Posted 4 years ago

“Very good service.”

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Posted 4 years ago

“brilliant quick and efficient”

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Posted 4 years ago

“payed £8 for next day delivery and order wasn’t sent out for 5 days, was eventually refunded but it was difficult to get a hold of and speak to staff about the issue”

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Posted 4 years ago

“very good service had an issue with size and it was sorted with out a problem”

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Posted 4 years ago

“Fast delivery excellent service”

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Posted 4 years ago

“Ordered some items for a specific event and paid extra for the next day delivery. First item received after 3 days and the second after 4. Both too late for the event but customer services still refused to offer a refund for the delivery costs”

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Posted 4 years ago

“Great dumbbells, arrived in time. Definitely recommend”

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Posted 4 years ago

“Great item ...fast delivery...kept me in touch with tracking.... thank you.....”

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Posted 4 years ago

“I ordered jeans that came with free belt but didn't receive the belt”

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Posted 4 years ago

“Mike Ashley is a piece of garbage.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews