Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

553

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value for money and always happy with my orders and speedy delivery”

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Posted 4 years ago

“I am still waiting for delivery”

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Posted 4 years ago

“I had a big spend on Sports Direct recently and none of it fitted me, all too big, so I had to return the whole order. I was horrified to read that I had to pay for my own returns, unfortunately I hadn’t read that before I ordered. I actually wrote to Sports Direct to see if I could return them via Hermes or to a store. They replied no to Hermes and only to a store for exchange or credit, no refunds. My order was £160 - I didn’t want either of those options so had to pay the postage £13+ the cheapest way. This is not acceptable in this day and age, practically everyone offers free returns now, specially as we can’t go to the shop. I won’t ever buy from Sports Direct again, not ever. I really think they need to look at their returns policy and come into line with almost all other retailers ☹️”

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Posted 4 years ago

“very very bad returns policy you have to pay for”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Always reliable and trusted, excellent 👍😊”

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Posted 4 years ago

“Problème de taille sur l’article commandé, et rupture de stock quand j’ai voulu recommandé à la bonne taille...”

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Posted 4 years ago

“Ordered a pair of dunlop work trousers. Sizes all over the place. One pair different to the other. Received shorts instead of trousers. Customer rep unsupportive.”

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Posted 4 years ago

“Slow to arrive and came as two parcels 4 days apart. No need to send the huge cup.”

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Posted 4 years ago

“Recibí el producto errónea”

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Posted 4 years ago

“liars! you don’t say”

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Posted 4 years ago

“First time have ordered from Sports Direct online and I have to say I'm really impressed, I will definitely be ordering again on line”

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Posted 4 years ago

“I was order shoes 7.5 size UK, but received 6.5 size UK. If be honest, Im not happy. And have payed additional 11 pounds to send it back. I want to order other shoes but I'm afraid that I will received incorrect size. Thank you for asking! Post worker left the shoes outside, but I was home. Only see the photo that I have an items.”

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Posted 4 years ago

“Costs £7.99 for next day delivery, did not come next day it took 2 days, the track suit was gigantic so its going back, which is going to cost me postage, wont order again”

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Posted 4 years ago

“I paid £7.99 for the next day delivery and I made sure that my order was well before 7 PM and still haven't received it the next day. Not good. I got in 2 days. What good is that when I needed the next day. My daughter was extremely disappointed. Not using sports direct again.”

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Posted 4 years ago

“Don’t reply to the emails at all, takes ages for reply on social media as that’s the only way to speak to them, terrible customer service, paid for next day delivery but didn’t come then tried to fob me of and blame the courier, by other comments they get they seem to do it a lot, people pay for next day delivery but they never send it for next day delivery”

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Posted 4 years ago

“Great service again. Thank you”

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Posted 4 years ago

“Excellent prices Excellent service Will be shopping on line more with sports direct”

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Posted 4 years ago

“Excellent mail order service and Nike Trainers are great value and exactly as ordered.”

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Posted 4 years ago

“Lovely quick simple”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews