Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery very good quality items good value for money excellent”

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Posted 4 years ago

“Gostei muito. Muito simpáticos (contactei o serviço de apoio) e o envio foi rápido.”

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Posted 4 years ago

“Although delivery was prompt, I was most disappointed to find one item caked in mud with rips on the waistband. I shall be getting in contact for a replacement”

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Posted 4 years ago

“very good no problems”

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Posted 4 years ago

“order got sent back as hermes said they came 3 times waited each time no nock or letter to say they been awaiting refund”

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Posted 4 years ago

“The boxes of of the boxers were complete smashed and broken. Which is a shame as they were a gift.”

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Posted 4 years ago

“My new clothes are good and they are nice thank you very much”

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Posted 4 years ago

“I like this online shop. They've got new deliveries almost every day at super prices. The shipments are quite fast. Return policy is very simple. I look into their website very often.”

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Posted 4 years ago

“Ordered new trainers through the store app which is very easy to use , delivery was quick and communication regarding the purchase excellent.”

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Posted 4 years ago

“Item not recived, tracking is showing been out for delivery for a week now, Can't get through in phone to speak to anybody, 🤦‍♀️”

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Posted 4 years ago

“The purchasing process was straight forward and convenient. Good quality running shoes.”

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Posted 4 years ago

“Great value for money and always happy with my orders and speedy delivery”

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Posted 4 years ago

“I am still waiting for delivery”

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Posted 4 years ago

“I had a big spend on Sports Direct recently and none of it fitted me, all too big, so I had to return the whole order. I was horrified to read that I had to pay for my own returns, unfortunately I hadn’t read that before I ordered. I actually wrote to Sports Direct to see if I could return them via Hermes or to a store. They replied no to Hermes and only to a store for exchange or credit, no refunds. My order was £160 - I didn’t want either of those options so had to pay the postage £13+ the cheapest way. This is not acceptable in this day and age, practically everyone offers free returns now, specially as we can’t go to the shop. I won’t ever buy from Sports Direct again, not ever. I really think they need to look at their returns policy and come into line with almost all other retailers ☹️”

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Posted 4 years ago

“very very bad returns policy you have to pay for”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Always reliable and trusted, excellent 👍😊”

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Posted 4 years ago

“Problème de taille sur l’article commandé, et rupture de stock quand j’ai voulu recommandé à la bonne taille...”

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Posted 4 years ago

“Ordered a pair of dunlop work trousers. Sizes all over the place. One pair different to the other. Received shorts instead of trousers. Customer rep unsupportive.”

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Posted 4 years ago

“Slow to arrive and came as two parcels 4 days apart. No need to send the huge cup.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews