Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

553

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Payed for next day delivery never came still waiting for reply”

Helpful Report

Posted 4 years ago

“I ordered four items, unfortunately, one of them, a child's tracksuit had the trousers missing. I contacted customer service by email and within a day, the problem had been solved and a new tracksuit was on its way. The four items were of very good quality and very reasonably priced. Customer service was excellent. I did pay for next day delivery. It did take two days to arrive, but on the tracking, I could clearly see it was the courier causing the delay. They also delivered it to the wrong address and it took me an hour tracking it down from the photo they sent showing proof of delivery. Again, this was the fault of the courier, not Sports Direct. Looking forward to non essential shops reopening next week!”

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Posted 4 years ago

“Spot on service thank you”

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Posted 4 years ago

“Chegaram rápido as sapatilhas conforme esperado”

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Posted 4 years ago

“Nice bag great price big enough for all that's needed for a busy school day including pe kit”

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Posted 4 years ago

“I found what I was looking for very easily and had prompt delivery. Very happy with the service.”

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Posted 4 years ago

“Very happy with the service and the quick delivery”

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Posted 4 years ago

“The product arrived Timeously but was damaged”

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Posted 4 years ago

“Recently placed an order but mid placed receipt any chance of a copy Please 1 bag 2 sweaters 1 padded cardigan if possible many thanks”

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Posted 4 years ago

“Gostei de todo o processo. Simples e prático.”

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Posted 4 years ago

“Speedy service, no problems at all”

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Posted 4 years ago

“Ordered a week ago, and still waiting for a shipping update. Very slow service.”

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Posted 4 years ago

“Excellent customer service. Thank you.”

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Posted 4 years ago

“Very prompt delivery excellent quality trainers. Thankyou”

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Posted 4 years ago

“The football boots I ordered & paid for next day delivery came but didn’t fit.. it was easy to return so I am waiting for replacement of a different size.”

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Posted 4 years ago

“Totally rubbish. Order was confirmed. Money taken (despite their T’s and C’s saying this doesn’t happen til item despatched). Then had an email saying I had cancelled my order. Was refunded order costs but charged P&P when nothing was delivered. Had to contact twice to get P&P refunded.”

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Posted 4 years ago

“Service and delivery fine. Just a shame product was miss sold in terms of size. I purchased a size 2 (football boots for my daughter) and they were very small (more like a size 1). I then had to return at my expenses having spent £4.99 on delivery. So now out of pocket and no football boots for my daughter. I really wanted to not give all money to Amazon and purposely went out of my way to use Sports Direct instead of Amazon, but not to my advantage sadly. Thanks. Dean”

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Posted 4 years ago

“Help future customers by talking about customer service, price, delivery, returns & refunds.”

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Posted 4 years ago

“Good service, Could reduce price slightly though”

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Posted 4 years ago

“Wrong size Cost too much to balance postage to return. Cheeky move. Very bad and unproffesional. Website impossible to navigate. Trying to speak to some one a joke. I've finished with sports direct.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews