Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 pairs of trainers received the wrong sizes so sent them back about 10 /12 days ago for diffesizes & still not received them. Also ordered a girls Nike set sweater & leggings, I only received the sweater which also has a massive stain down it!”

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Posted 4 years ago

“Good products at good prices”

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Posted 4 years ago

“Everything cam on time”

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Posted 4 years ago

“Ordered size three got sent size 6 not happy now got to go thru the rigmorol of sending them back”

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Posted 4 years ago

“Absolutely useless when an item is missing from your order, I have sent two emails and received the same standard reply, their customer service is a total joke.”

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Posted 4 years ago

“We liked the sport shoes , my husband and I , The service was really good .”

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Posted 4 years ago

“As usual Sports direct always deliver on time, products are always lovely, just as seen on site. But right now, sports direct needs to look into the international delivery system used. The total payment to be made(inclusive of import duty/tax) is too high and discouraging. My last order, all transaction indicated UK but was later charged over £44 for import duty/tax, I made inquiry and was told items were shipped from EU. We love you for all you do to meet customers satisfaction, sports direct is appreciated always.”

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Posted 4 years ago

“Bought new trainers, great price and fast next day delivery. Would recommend”

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Posted 4 years ago

“All good arrived on time”

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Posted 4 years ago

“Excellent choice, very reasonable price, excellent quality, excellent service, speedy delivery, highly recommended, will definitely buy from you again.”

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Posted 4 years ago

“The items came early and were in very good condition. Overall, I’m happy with what I bought and it’s arrival.”

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Posted 4 years ago

“Payed for next day delivery never came still waiting for reply”

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Posted 4 years ago

“I ordered four items, unfortunately, one of them, a child's tracksuit had the trousers missing. I contacted customer service by email and within a day, the problem had been solved and a new tracksuit was on its way. The four items were of very good quality and very reasonably priced. Customer service was excellent. I did pay for next day delivery. It did take two days to arrive, but on the tracking, I could clearly see it was the courier causing the delay. They also delivered it to the wrong address and it took me an hour tracking it down from the photo they sent showing proof of delivery. Again, this was the fault of the courier, not Sports Direct. Looking forward to non essential shops reopening next week!”

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Posted 4 years ago

“Spot on service thank you”

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Posted 4 years ago

“Chegaram rápido as sapatilhas conforme esperado”

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Posted 4 years ago

“Nice bag great price big enough for all that's needed for a busy school day including pe kit”

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Posted 4 years ago

“I found what I was looking for very easily and had prompt delivery. Very happy with the service.”

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Posted 4 years ago

“Very happy with the service and the quick delivery”

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Posted 4 years ago

“The product arrived Timeously but was damaged”

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Posted 4 years ago

“Recently placed an order but mid placed receipt any chance of a copy Please 1 bag 2 sweaters 1 padded cardigan if possible many thanks”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews