Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recibí el producto errónea”

Helpful Report

Posted 4 years ago

“liars! you don’t say”

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Posted 4 years ago

“First time have ordered from Sports Direct online and I have to say I'm really impressed, I will definitely be ordering again on line”

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Posted 4 years ago

“I was order shoes 7.5 size UK, but received 6.5 size UK. If be honest, Im not happy. And have payed additional 11 pounds to send it back. I want to order other shoes but I'm afraid that I will received incorrect size. Thank you for asking! Post worker left the shoes outside, but I was home. Only see the photo that I have an items.”

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Posted 4 years ago

“Costs £7.99 for next day delivery, did not come next day it took 2 days, the track suit was gigantic so its going back, which is going to cost me postage, wont order again”

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Posted 4 years ago

“I paid £7.99 for the next day delivery and I made sure that my order was well before 7 PM and still haven't received it the next day. Not good. I got in 2 days. What good is that when I needed the next day. My daughter was extremely disappointed. Not using sports direct again.”

Helpful Report

Posted 4 years ago

“Don’t reply to the emails at all, takes ages for reply on social media as that’s the only way to speak to them, terrible customer service, paid for next day delivery but didn’t come then tried to fob me of and blame the courier, by other comments they get they seem to do it a lot, people pay for next day delivery but they never send it for next day delivery”

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Posted 4 years ago

“Great service again. Thank you”

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Posted 4 years ago

“Excellent prices Excellent service Will be shopping on line more with sports direct”

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Posted 4 years ago

“Excellent mail order service and Nike Trainers are great value and exactly as ordered.”

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Posted 4 years ago

“Lovely quick simple”

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Posted 4 years ago

“Like 'Amazon Prime' ,no Qs if goods don't fit to exchang”

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Posted 4 years ago

“Delighted with my purchases fir was perfect”

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Posted 4 years ago

“Hi, I placed an order and paid for next day delivery which I didn't receive until I went to my local Hermes depot and collected it myself 4 days after I placed my order. I then emailed your customer service asking about my order and whether or not I will be given a refund on the next dfay delivery charge and I am yet to receive a response? can someone please come back to me or I will be left with no choice but to take this to the press.”

Helpful Report

Posted 4 years ago

“I bought a tracksuit for my son but only the tracksuit top came,i emailed and they said wait longer.I waited then received an email saying i should have got the pants, but they still hadn’t come i was offered 40% back but i refused it as i had ordered the tracksuit as a set.”

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Posted 4 years ago

“bom preco e qualidade”

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Posted 4 years ago

“Very good shop”

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Posted 4 years ago

“Sent through wrong size”

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Posted 4 years ago

“Have not received full order and have tried to contact with no response”

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Posted 4 years ago

“Very fast delivery.. unfortunately the hoodie I ordered was a different colour than on the website and plus you forgot to send a pack of boxer shorts I had ordered.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews