Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service but sizes not good”

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Posted 5 years ago

“Only recorded part of my order, at showing as awaiting pickup online and no communication from sports direct to advise why or when the rest will come”

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Posted 5 years ago

“I liked everything very much, everything is of excellent quality”

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Posted 5 years ago

“The products were exactly as I hoped and the delivery was quick - my go to shop for sports wear at a reasonable price!”

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Posted 5 years ago

“The description of the tennis racket on the website was incorrect and just ended up with a frame - fab!”

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Posted 5 years ago

“Good value for money shoes. Although came up a little small so had to go up half a size”

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Posted 5 years ago

“Sports Direct is a marvelous sports shop that I've ever been too everything about it is amazing but I do feel they need to bring more brands to the shop like Ellesse and Fila and they could bring in some more football club accessories cause they are missing a few like Everton.”

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Posted 5 years ago

“Fantastic easy shopping quick and easy deliverys, just wasn't expecting to pay £14 postage after I needed to exchange a couple of pairs of trainers, need to make return labels free!”

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Posted 5 years ago

“Poor service poor communication”

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Posted 5 years ago

“Very happy with the shoes. Good price and the delivery was on time.”

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Posted 5 years ago

“Good service, returned bottoms and sent smaller size straight away”

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Posted 5 years ago

“Thanks very much great service ❤”

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Posted 5 years ago

“The website was easy to navigate with a good selection of items. The package arrived ontime .”

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Posted 5 years ago

“Excellent Service, placed my order on Sunday & received my items the following Tues/ weds.”

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Posted 5 years ago

“The high price of delivery, and lack of free returns is a massive off put of purchasing from sports direct”

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Posted 5 years ago

“Very nice and comfortable”

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Posted 5 years ago

“Very Good service. I have ordered two pair of shoes, different sizes. One I have to send it back and get the refund so fast.”

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Posted 5 years ago

“I’ve just received my order through the post which I need for the weekend. The item has clearly not been checked as they’ve been worn!! There’s mud on the sole of the shoes”

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Posted 5 years ago

“Orders delivered promptly and customer kept informed of the progress of orders/ refunds, which is good. I think they could improve their operation by having free returns. They are one of a only a few retailers who don't offer free returns. Also a phone contact to report or discuss faulty goods, would be advantageous. I have had to pay to return a faulty item, which I find unacceptable.”

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Posted 5 years ago

“I have bought a lot of things from Sports Direct and had a lot of problems. Firstly, two items were missing. Secondly, one of the hoodies sent was different from the one I ordered. Thirdly, the customer service response was very slow and did not solve the problem. It was an unpleasant shopping experience.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews