Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with our purchase and next day delivery.”

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Posted 4 years ago

“Very good service.”

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Posted 4 years ago

“brilliant quick and efficient”

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Posted 4 years ago

“payed £8 for next day delivery and order wasn’t sent out for 5 days, was eventually refunded but it was difficult to get a hold of and speak to staff about the issue”

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Posted 4 years ago

“very good service had an issue with size and it was sorted with out a problem”

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Posted 4 years ago

“Fast delivery excellent service”

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Posted 4 years ago

“Ordered some items for a specific event and paid extra for the next day delivery. First item received after 3 days and the second after 4. Both too late for the event but customer services still refused to offer a refund for the delivery costs”

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Posted 4 years ago

“Great dumbbells, arrived in time. Definitely recommend”

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Posted 4 years ago

“Great item ...fast delivery...kept me in touch with tracking.... thank you.....”

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Posted 4 years ago

“I ordered jeans that came with free belt but didn't receive the belt”

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Posted 4 years ago

“Mike Ashley is a piece of garbage.”

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Posted 4 years ago

“Ordered USA pro dumbbells from Sports Direct after the same order direct with USA Pro was cancelled and the prices increased. Good price although arrived with a cheaper price ticket on the dumbbells. Not perfect condition with minor cosmetic flaws - time will tell how these turn out but will certainly do the job. Delivery as advised.”

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Posted 4 years ago

“Good product prompt delivery reasonable price”

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Posted 4 years ago

“Great prices. Quick delivery.”

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Posted 4 years ago

“I was expecting 3 kettlebells, I received 1, even though I paid for next day delivery for all 3. Where is the rest of my order? The 11 kettlebell I received arrived in a damaged box revelling the content. This is beyond annoying especially as it is now chipped. Your customer service is none-existent! This is the second order I have placed for kettlebells. The first order was a preorder. I was advised it had been sent to Hermes and was provided with tracking information. It was supposed to have been delivered on 6 April however at 8am I received notification of a refund from SD advising the carrier couldn’t deliver so a refund will be made within 5 days. You have had my payment since 13 March. Please contact me immediately to advise where my order is, the one I paid £7.99 for delivery today!”

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Posted 4 years ago

“got everything I ordered in good condition,very pleased”

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Posted 4 years ago

“The delivery came and all was as it should be, I just find sports direct delivery takes so much longer then other retailers to deliver, which meant my sons rugby boots did not turn up in time for his return to school!”

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Posted 4 years ago

“Good product for the price”

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Posted 4 years ago

“veruyhappy with service”

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Posted 4 years ago

“Awful experience, ordered four items and 2 haven't turned up emailed them took numerous days to respond and now saying the parcel was scanned out so having to investigate what's happened.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews