Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gostei de todo o processo. Simples e prático.”

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Posted 4 years ago

“Speedy service, no problems at all”

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Posted 4 years ago

“Ordered a week ago, and still waiting for a shipping update. Very slow service.”

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Posted 4 years ago

“Excellent customer service. Thank you.”

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Posted 4 years ago

“Very prompt delivery excellent quality trainers. Thankyou”

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Posted 4 years ago

“The football boots I ordered & paid for next day delivery came but didn’t fit.. it was easy to return so I am waiting for replacement of a different size.”

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Posted 4 years ago

“Totally rubbish. Order was confirmed. Money taken (despite their T’s and C’s saying this doesn’t happen til item despatched). Then had an email saying I had cancelled my order. Was refunded order costs but charged P&P when nothing was delivered. Had to contact twice to get P&P refunded.”

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Posted 4 years ago

“Service and delivery fine. Just a shame product was miss sold in terms of size. I purchased a size 2 (football boots for my daughter) and they were very small (more like a size 1). I then had to return at my expenses having spent £4.99 on delivery. So now out of pocket and no football boots for my daughter. I really wanted to not give all money to Amazon and purposely went out of my way to use Sports Direct instead of Amazon, but not to my advantage sadly. Thanks. Dean”

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Posted 4 years ago

“Help future customers by talking about customer service, price, delivery, returns & refunds.”

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Posted 4 years ago

“Good service, Could reduce price slightly though”

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Posted 4 years ago

“Wrong size Cost too much to balance postage to return. Cheeky move. Very bad and unproffesional. Website impossible to navigate. Trying to speak to some one a joke. I've finished with sports direct.”

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Posted 4 years ago

“Order and delivery process came up to expectations as did the product”

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Posted 4 years ago

“Very disappointed with PSG tracksuit i purchased for my grandson.. I ordered size 9-10 years but unfortunately it was far too small, the stitching was poorly finished off .. to me this item looked liked a copy.. so annoying as I have paid for delivery and I have to pay to send it back.. won’t be buying from this site again!!”

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Posted 4 years ago

“My parcel hasn’t arrived, it’s stuck with Hermes. Very lethargic assistance in following up has been offered by sports direct. I paid for next day delivery over 7 days ago. I have heard nothing since. I need this matter resolved.”

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Posted 4 years ago

“O conjunto para criança veio com os tamanhos trocados. Pedi tudo dos 9 aos 12 e vieram duas peças dos 6 aos 9 e não serve.”

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Posted 4 years ago

“Great service , but to many emails”

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Posted 4 years ago

“Ordered T shirts. Prompt delivery and very good value for money!”

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Posted 4 years ago

“I was sent the wrong size trainer . I clearly ordered a size 10 but SD chose to send a size 7 anyway. Just to get the sale. Shocking but not too surprised - especially with SD reputation. I will never shop with SD again and advise everyone else not to either 😒”

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Posted 4 years ago

“Nice items”

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Posted 4 years ago

“Ordering was easy. Goods arrived on time and were as described. Good service. Will use again”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews