Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have taken my payment,that should have been taken but you have also taken another 9pounds . It is impossible just to find an email address to inform you . Hopefully this can be resolved. Thanks”

Helpful Report

Posted 5 years ago

“Within my order was cycling shorts which were on offer if you bought 2 pairs. One pair arrived with the rest of the order but the other was sent separately (no problem other than the waste of packaging and inefficient delivery). When the second pair arrived, they were hanging out of the see through bag that they should have been presented in. Either someone had packed in a real rush and didn’t even manage to get the shorts in their bag, or this was a returned pair of shorts which didn’t get repacked. I suspect the latter. Doesn’t really matter because they fit and have labels on, but it just felt cheap and poor service. Also, I received a 3rd package, being the ginormous cup you insist on sending to everyone. In today’s world this is not environmentally friendly. Again wasted packaging and unnecessary delivery. But thanks for the free cup.”

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Posted 5 years ago

“Order comes in 2 parcels, days apart. Paid £4.99 delivery then read that I have to pay for my own return, 1st time I have known that. Nnn Rather disappointed”

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Posted 5 years ago

“Very happy with our purchase and next day delivery.”

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Posted 5 years ago

“Very good service.”

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Posted 5 years ago

“brilliant quick and efficient”

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Posted 5 years ago

“payed £8 for next day delivery and order wasn’t sent out for 5 days, was eventually refunded but it was difficult to get a hold of and speak to staff about the issue”

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Posted 5 years ago

“very good service had an issue with size and it was sorted with out a problem”

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Posted 5 years ago

“Fast delivery excellent service”

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Posted 5 years ago

“Ordered some items for a specific event and paid extra for the next day delivery. First item received after 3 days and the second after 4. Both too late for the event but customer services still refused to offer a refund for the delivery costs”

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Posted 5 years ago

“Great dumbbells, arrived in time. Definitely recommend”

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Posted 5 years ago

“Great item ...fast delivery...kept me in touch with tracking.... thank you.....”

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Posted 5 years ago

“I ordered jeans that came with free belt but didn't receive the belt”

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Posted 5 years ago

“Mike Ashley is a piece of garbage.”

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Posted 5 years ago

“Ordered USA pro dumbbells from Sports Direct after the same order direct with USA Pro was cancelled and the prices increased. Good price although arrived with a cheaper price ticket on the dumbbells. Not perfect condition with minor cosmetic flaws - time will tell how these turn out but will certainly do the job. Delivery as advised.”

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Posted 5 years ago

“Good product prompt delivery reasonable price”

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Posted 5 years ago

“Great prices. Quick delivery.”

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Posted 5 years ago

“I was expecting 3 kettlebells, I received 1, even though I paid for next day delivery for all 3. Where is the rest of my order? The 11 kettlebell I received arrived in a damaged box revelling the content. This is beyond annoying especially as it is now chipped. Your customer service is none-existent! This is the second order I have placed for kettlebells. The first order was a preorder. I was advised it had been sent to Hermes and was provided with tracking information. It was supposed to have been delivered on 6 April however at 8am I received notification of a refund from SD advising the carrier couldn’t deliver so a refund will be made within 5 days. You have had my payment since 13 March. Please contact me immediately to advise where my order is, the one I paid £7.99 for delivery today!”

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Posted 5 years ago

“got everything I ordered in good condition,very pleased”

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Posted 5 years ago

“The delivery came and all was as it should be, I just find sports direct delivery takes so much longer then other retailers to deliver, which meant my sons rugby boots did not turn up in time for his return to school!”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews