Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,555 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t reply to the emails at all, takes ages for reply on social media as that’s the only way to speak to them, terrible customer service, paid for next day delivery but didn’t come then tried to fob me of and blame the courier, by other comments they get they seem to do it a lot, people pay for next day delivery but they never send it for next day delivery”

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Posted 5 years ago

“Great service again. Thank you”

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Posted 5 years ago

“Excellent prices Excellent service Will be shopping on line more with sports direct”

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Posted 5 years ago

“Excellent mail order service and Nike Trainers are great value and exactly as ordered.”

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Posted 5 years ago

“Lovely quick simple”

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Posted 5 years ago

“Like 'Amazon Prime' ,no Qs if goods don't fit to exchang”

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Posted 5 years ago

“Delighted with my purchases fir was perfect”

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Posted 5 years ago

“Hi, I placed an order and paid for next day delivery which I didn't receive until I went to my local Hermes depot and collected it myself 4 days after I placed my order. I then emailed your customer service asking about my order and whether or not I will be given a refund on the next dfay delivery charge and I am yet to receive a response? can someone please come back to me or I will be left with no choice but to take this to the press.”

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Posted 5 years ago

“I bought a tracksuit for my son but only the tracksuit top came,i emailed and they said wait longer.I waited then received an email saying i should have got the pants, but they still hadn’t come i was offered 40% back but i refused it as i had ordered the tracksuit as a set.”

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Posted 5 years ago

“bom preco e qualidade”

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Posted 5 years ago

“Very good shop”

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Posted 5 years ago

“Sent through wrong size”

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Posted 5 years ago

“Have not received full order and have tried to contact with no response”

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Posted 5 years ago

“Very fast delivery.. unfortunately the hoodie I ordered was a different colour than on the website and plus you forgot to send a pack of boxer shorts I had ordered.”

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Posted 5 years ago

“I ordered 2 pairs of trainers received the wrong sizes so sent them back about 10 /12 days ago for diffesizes & still not received them. Also ordered a girls Nike set sweater & leggings, I only received the sweater which also has a massive stain down it!”

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Posted 5 years ago

“Good products at good prices”

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Posted 5 years ago

“Everything cam on time”

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Posted 5 years ago

“Ordered size three got sent size 6 not happy now got to go thru the rigmorol of sending them back”

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Posted 5 years ago

“Absolutely useless when an item is missing from your order, I have sent two emails and received the same standard reply, their customer service is a total joke.”

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Posted 5 years ago

“We liked the sport shoes , my husband and I , The service was really good .”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,555 reviews