Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

553

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting customer service . Parcel never arrived . Still no refund after 2 weeks .”

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Posted 4 years ago

“Faulty item, two front forks are bent resulting to the front wheel not being able to be put on. company are not responding to my emails. I am now £144 down. Atrocious customer service, AVOID!”

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Posted 4 years ago

“Great product but i wasnt happy to pay £10 for postages, just because had to exchange the size.”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“excellent quality items and prices to match. all items were to the size i had ordered and were a good fit.will definitely be ordering again”

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Posted 4 years ago

“Top stuff at good prices 👍”

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Posted 4 years ago

“I paid £7.99 for next day delivery on 30/03/21 at just after 1800hrs, arranges for someone to come and fit the basketball net to the wall yesterday 01/04/21 and it still hasn’t arrived today 02/04/21”

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Posted 4 years ago

“Hi, After roaming your website to find my items that were listed as being in stock, I was surprised to receive an email informing me that 2 of my items are no longer available. I find this frustrating as technology is now sophisticated enough to provide real-time item availability information. my items were delivery over several days which was no efficient. i have ben sent an email telling my my money will be refund, but no date was provided as to when this will happen, and as I write this I have still not receive my refund. I would appreciate a response to this message - with a timeline for my refund. Regards, RR”

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Posted 4 years ago

“Very fast efficient service my son loves the boots”

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Posted 4 years ago

“Was sent the wrong sizes and then did not receive a full refund once the items were returned.”

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Posted 4 years ago

“Wasn’t a good service I picked out and ordered Adidas sliders and because I have size 13 feet I knew from the pick the style I needed and when they came they were totally different, I will not be ordering again from sports direct , I ended up giving the sliders to my father inlaw as I can’t be asked to send back and wait for refund”

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Posted 4 years ago

“I order 3 things but I got only 2 1 short and I didn’t get credit”

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Posted 4 years ago

“Good fast service happy with new gear.”

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Posted 4 years ago

“They sent me the wrong size! Very annoying especially when you pay £4.99”

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Posted 4 years ago

“Prompt delivery, and items exactly as described on the website. Very happy.”

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Posted 4 years ago

“Got next day delivery on standard”

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Posted 4 years ago

“Unclear size when ordering”

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Posted 4 years ago

“Returning the wrong size was at my expense and made the item expensive.”

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Posted 4 years ago

“First pr trainers ordered had sock fitting ,too tight second pr not suitable. But worst part, paid twice delivery charges at nearly £5 a time returns sender has to pay. 2delivery +2x returns. Just off £20 wasted on postage and no trainers, wont be ordering from sports direct again.”

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Posted 4 years ago

“Hate the way you have to pay for delivery and pay for returns I paid £7.99 for delivery Return £17.60 not happy 😡”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews